AS Website Chronically Bad

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Apr 7, 2010, 8:38 am

#76

ddavault

Join Date: Mar 2005

Location: Boise and McCall Idaho

Programs: DL, UA, AA, Hawaiian, Alaska

Posts: 245

+1 yesterday. Was trying to locate some flights and enroll a client in the mileage plan, same error messages. I was working with Safari on my iMac, but when I flipped over to Win7 and Explorer on my parallels virtual machine I didn't have any issues.

Apr 7, 2010, 8:16 pm

#77

dweeb

Join Date: May 2004

Location: SEA

Programs: AS MVPG, WN CP, Marriott PP, Hilton Gold

Posts: 179

Quote:

Originally Posted by missydarlin

This isn't true. The U's will only show up if there is U space available.

However, the website does slightly lag behind true availability. This is more often the case with a couple days of departure because upgrades are clearing, and people are generally moving around quickly.

Missy,

This is what I told them, and again, even a supervisor had said that I was wrong. I was just dumbfounded. When this happened, the flight was still two weeks out, so, I don't think that upgrades were clearing.

I finally got the IT department on the line, and the were able to get screen shots of what was on the web, and what was in their system. They said that they would look into it. Maybe they can find a resolution to it.

Apr 7, 2010, 8:27 pm

#78

dweeb

Join Date: May 2004

Location: SEA

Programs: AS MVPG, WN CP, Marriott PP, Hilton Gold

Posts: 179

Quote:

Originally Posted by missydarlin

So you are seeing availability... going to a different place to book, and expecting that it should not ever happen that someone else got the upgrade in the time it took you to get back?

Well, kind of correct. I have to use a travel agency for travel, would rather book directly on AS, but can't.

Called the agency to book a flight on AS for three days in to the future. Booked a value fare. The "U" was available, as well as more First Class seats at the time of booking.

However, when I finally got the confirmation code, there was not the "U" anymore. There were still FC seats available for sale, but no "U".
I just think that it is strange that the sale of the ticket was done with "U" available and proper fare class, which I would think that I would get the upgrade, but then the "U" disappears, (FC still available for sale)and no upgrade was given.
If only I could get the travel agency to request the upgrade immediately, all may work out better.

Apr 7, 2010, 9:16 pm

#79

ANC

Join Date: Jan 2008

Programs: AS MVPG, CO, NW(now DL), Flying Blue

Posts: 6,554

Quote:

Originally Posted by dweeb

while I doubt that it happens that often I dont find it strange. Id find it annoying and be irked too but it does happen albeit infrequently it still does happen. Hard to say if the agency can even request the upgrade on your behalf but Ive not ever worked with one that will do that for you. Its worth asking though

Quote:

Called the agency to book a flight on AS for three days in to the future. Booked a value fare. The "U" was available, as well as more First Class seats at the time of booking.

so this was at 3 days prior? Right as the upgrades are clearing and stuff?

Last edited by ANC; Apr 7, 2010 at 9:21 pm

Apr 8, 2010, 6:26 am

#80

dweeb

Join Date: May 2004

Location: SEA

Programs: AS MVPG, WN CP, Marriott PP, Hilton Gold

Posts: 179

Quote:

Originally Posted by ANC

so this was at 3 days prior? Right as the upgrades are clearing and stuff?

Yes,

Under the 72 hour mark, so that I figured all the MVPG's had already cleared the upgrade. But well before the 48 hour mark. Maybe just a quirk, but something to watch out for.

Apr 9, 2010, 2:06 pm

#81

hgdf

Join Date: Nov 2007

Location: SEA, SoCal

Programs: AS 75K, DL Plat, AA, WN, Hertz, HHonors, Marriott

Posts: 1,306

Quote:

Originally Posted by ddavault

I've been experiencing similar issues with Safari for OS X for the past several days. It usually occurs when I click on a link to select an itinerary, or today, whenever I click the link to change seats.

Quote:

Our web server encountered an internal error. It was logged to aid our staff in finding a solution.

For guidance with this transaction, call Customer Care at 1-800-654-5669, Monday through Friday, between 8:00 a.m. and 6:00 p.m. (PT)

Server Name: R13

Server Time: 4/9/2010 1:00:35 PM

Remote Host: 98.232.18.xxx

If I switch to Firefox and it seems to work fine.

Apr 12, 2010, 10:54 pm

#82

shuckit

Join Date: Sep 2009

Location: Victoria, BC

Programs: Aeroplan

Posts: 214

Quote:

Originally Posted by hgdf

experiencing similar issues with Safari for OS X

I find Safari buggy, especially when trying to change dates or destinations when searching for tickets. It will revert to the original search unless I quit safari and relaunch it.

Jul 3, 2010, 6:32 pm

#83

czpdx

Join Date: Dec 2007

Location: PDX

Programs: AS MVPG

Posts: 608

My Account seems to be down right now...takes forever to log in and all my miles are zeroed out if I'm lucky enough to get through.

Jul 3, 2010, 7:00 pm

#84

golfingboy

Ambassador: Alaska Airlines

Join Date: Nov 2008

Location: BWI

Posts: 7,390

Same here....

Nice seeing what my account looked like when I first joined

Jul 3, 2010, 7:25 pm

#85

jackal

FlyerTalk Evangelist

Join Date: Mar 2004

Location: SGF

Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)

Posts: 23,196

Quote:

Originally Posted by golfingboy

Same here....

Nice seeing what my account looked like when I first joined

I had trouble logging in at about 4pm ADT, then successfully logged in and saw my balance about 20 minutes ago, and then went back to the main TOC page about 10 minutes ago and had it show all zeros.