AS Website Chronically Bad
Feb 28, 2010, 8:07 pm
#32
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
this thing thats really ticking me off 
is when you enter one date to search fares and what you get as search results is the following day!!!(example enter in March 27th search by price and for some reason it pulls up March 28th! wth Why? This has been going on quite a while and hasnt been fixed. you have to go back reenter your original date and then it works. I wonder how many people have accidentally bought tickets for the wrong day because of this crap. Sometimes it happens sometimes it doesnt.
is when you enter one date to search fares and what you get as search results is the following day!!!(example enter in March 27th search by price and for some reason it pulls up March 28th! wth Why? This has been going on quite a while and hasnt been fixed. you have to go back reenter your original date and then it works. I wonder how many people have accidentally bought tickets for the wrong day because of this crap. Sometimes it happens sometimes it doesnt.
Mar 9, 2010, 1:17 am
#33
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
Error EncounteredOur web server encountered an internal error. It was logged to aid our staff in finding a solution.
For guidance with this transaction, call Customer Care at 1-800-654-5669, Monday through Friday, between 8:00 a.m. and 6:00 p.m. (PT)
Server Name: Q12
Server Time: 3/9/2010 12:11:45 AM
Remote Host: 69.178.89.56
For guidance with this transaction, call Customer Care at 1-800-654-5669, Monday through Friday, between 8:00 a.m. and 6:00 p.m. (PT)
Server Name: Q12
Server Time: 3/9/2010 12:11:45 AM
Remote Host: 69.178.89.56
Mar 9, 2010, 10:59 pm
#34
Join Date: Jan 2002
Location: Federal Way, WA
Programs: Mileage Plus 2P, Marriott Silver, many others
Posts: 1,305
Hmm... I'm a software QA person, just relocated to the Seattle area, and looking for work. Too bad they're not looking for a QA person right now; sounds like they should be!
Mar 9, 2010, 11:34 pm
#35
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
To further elaborate on the above error. I had attempted to click purchase reservation 3 times and that error came up. The next day I looked in my account and out of curiosity checked the "held" catergory and found all 3 purchase attempts actually saved as helds :/ weird and why?
Mar 10, 2010, 3:06 pm
#36
Join Date: Jan 2010
Location: Virginia
Programs: AS MVPG, UA 1P, UA RCC, Hertz Gold, Marriott Rewards Silver, SPG Gold
Posts: 244
I don't know if this is "website" related, but I'll stick it here for a try.
Checking my milage plan today, one leg of a Feb flight suddenly disappeared. Is this something that happens and will correct itself? I hope so, I don't know if I have the BP anymore because it was a flight last month and it had already posted to my account.
If needed, I'll have to explain on the phone that i DID NOT fly from SJC to SEA on Friday, walk home to SJC on Sunday, then fly back to SEA on Friday - but I'd rather not. I prefer to fly rather than walk every week back and forth, and I hope that the system will figure that out and give me my flight back.
Checking my milage plan today, one leg of a Feb flight suddenly disappeared. Is this something that happens and will correct itself? I hope so, I don't know if I have the BP anymore because it was a flight last month and it had already posted to my account.
If needed, I'll have to explain on the phone that i DID NOT fly from SJC to SEA on Friday, walk home to SJC on Sunday, then fly back to SEA on Friday - but I'd rather not. I prefer to fly rather than walk every week back and forth, and I hope that the system will figure that out and give me my flight back.
Mar 10, 2010, 5:29 pm
#37
Join Date: Nov 2001
Location: GEG
Programs: Marriott Lifetime Platinum, Hilton Diamond, Lifetime SkyClub, AS MVP
Posts: 2,410
I don't know if this is "website" related, but I'll stick it here for a try.
Checking my milage plan today, one leg of a Feb flight suddenly disappeared. Is this something that happens and will correct itself? I hope so, I don't know if I have the BP anymore because it was a flight last month and it had already posted to my account.
If needed, I'll have to explain on the phone that i DID NOT fly from SJC to SEA on Friday, walk home to SJC on Sunday, then fly back to SEA on Friday - but I'd rather not. I prefer to fly rather than walk every week back and forth, and I hope that the system will figure that out and give me my flight back.
Checking my milage plan today, one leg of a Feb flight suddenly disappeared. Is this something that happens and will correct itself? I hope so, I don't know if I have the BP anymore because it was a flight last month and it had already posted to my account.
If needed, I'll have to explain on the phone that i DID NOT fly from SJC to SEA on Friday, walk home to SJC on Sunday, then fly back to SEA on Friday - but I'd rather not. I prefer to fly rather than walk every week back and forth, and I hope that the system will figure that out and give me my flight back.
I noticed just now that my totals were adjusted back to reflect the detail --- meaning that nothing now appears for the one segment that is missing in its entirety.
Perhaps you're in the same position.
I suspect that on next Tuesday the detail of that missing segment will appear and agree with the updated total mileage/segments. If not, I'll give them a call and see if they know what's going on.
Mar 10, 2010, 6:56 pm
#38
Join Date: Jan 2010
Location: Virginia
Programs: AS MVPG, UA 1P, UA RCC, Hertz Gold, Marriott Rewards Silver, SPG Gold
Posts: 244
Thanks, maybe that's what is going on. My flight on the 26th shows up, but my 21st flight is the one I'm missing. I suppose I'll give them a week and then give them a call.
Mar 10, 2010, 7:15 pm
#39
Join Date: Dec 2007
Location: PDX
Programs: AS MVPG
Posts: 608
I was hoping that they wouldn't catch this glitch. On my account, it gave me some very generous bonus miles for no particular reason...and seemed to count them as EQMs at the same time. Now...they're gone. Hoping they reappear soon - or at least the flight in question gets put back with the correct credit. I would have mentioned it earlier on another post, but I didn't want to jinx my good fortune!
How?
Mar 10, 2010, 7:52 pm
#42
Join Date: Nov 2001
Location: GEG
Programs: Marriott Lifetime Platinum, Hilton Diamond, Lifetime SkyClub, AS MVP
Posts: 2,410
For me, the outbound to SEA on the 20th posted just fine (and for my s/o, too).
The return on the 21st didn't post (nor for him), but it did make it into the totals. That's now gone.
I suspect it will get fixed sometime in the next week or so. They were aware of the problem when I called (about a week or so ago).
The return on the 21st didn't post (nor for him), but it did make it into the totals. That's now gone.
I suspect it will get fixed sometime in the next week or so. They were aware of the problem when I called (about a week or so ago).
Mar 10, 2010, 8:06 pm
#43
Join Date: Jun 2008
Location: SEA
Programs: Alaska MVPG 75K, Delta Diamond, SPG Platinum 75, Marriott Silver, Avis First
Posts: 41
Mar 10, 2010, 8:13 pm
#44
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
Mar 10, 2010, 8:26 pm
#45
Join Date: Jan 2010
Location: Virginia
Programs: AS MVPG, UA 1P, UA RCC, Hertz Gold, Marriott Rewards Silver, SPG Gold
Posts: 244
You should probably remove some miles from your signature line...since AS may have already done that for you. haha. This is funny - in some way - because I see people complaining about the slowness of DL miles posting, and here we have AS removing AS flights and miles from us all.