AS Website Chronically Bad
Jan 29, 2010, 9:24 pm
#16
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
I've been having issues lately where when I change one of the dates (arrival or departure), the other one will automatically change to that same date. I keep repeating the cycle over and over. I can't recall if it was only when I used the calendar, or only when I tried to enter it manually.
I can never make it happen on demand when I'm thinking about it, but it's been bugging me lately when searching for fares.
I can never make it happen on demand when I'm thinking about it, but it's been bugging me lately when searching for fares.
I figured I just had fat hands. I know that when you initially select the departure date it automatically changes the return for the same date. But Ive also noticed when changing the return after that or changing the depart date by a day or 2 while searching. I thought it was just me screwing up....maybe not ....or still could be me
Feb 2, 2010, 10:59 am
#17
Original Poster
Join Date: Apr 2007
Programs: Alaska Airlines MVP Gold 75K
Posts: 475
Well, it's still a problem. I cleared my cache as Missy suggested, but there's still a lot of glitchiness.
1. Never got an email for the reservation I made last Thursday (six days and counting)
2. Very slow response. It took a full minute for both the sign-in page and the My Trips page to come up today. (browser status shows: "waiting for www.alaskaair.com")
3. Odd behavior persists. When the sign-in page finally comes up, it auto-fills my login but I have to tab to the password field, which then auto-fills. It used to just autofill both without any manual intervention.
1. Never got an email for the reservation I made last Thursday (six days and counting)
2. Very slow response. It took a full minute for both the sign-in page and the My Trips page to come up today. (browser status shows: "waiting for www.alaskaair.com")
3. Odd behavior persists. When the sign-in page finally comes up, it auto-fills my login but I have to tab to the password field, which then auto-fills. It used to just autofill both without any manual intervention.
Feb 2, 2010, 11:17 am
#18
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,654
Yes, that seems to have started with the last redesign to the page.
Feb 3, 2010, 1:40 pm
#19
Join Date: Dec 2008
Location: PDX: "It's where young people go to retire."
Programs: AS MVPG, HH/SPG Peonium, Natl, Bud, Oregon Wines on Broadway Wineaux
Posts: 233
Yeah, I'm seeing some weird timeouts here and there. Example:
1. Went to http://www.alaskaair.com/pdx
2. Clicked on the PDX - BOS special.
3. Timeout.
1. Went to http://www.alaskaair.com/pdx
2. Clicked on the PDX - BOS special.
3. Timeout.
Feb 3, 2010, 6:04 pm
#21
Join Date: Nov 2006
Location: WA
Programs: AS , AA, Hilton, Hyatt, Kimpton, Hertz
Posts: 310
When booking seats in F I have been getting a "we cannot accommidate your seating request" error message even when seats are shown as open. The seat shows in orage with an * on the seat assignment page. I have never seen this before, but in the last 2 weeks I have had it 3 times - all on different flights. In most cases it seems to go away after logging out. Anyone else see this?
Feb 3, 2010, 7:02 pm
#22
Join Date: Feb 2003
Location: YVR/BLI
Programs: AS MVP, AS BR thru Nov 2010
Posts: 47
When booking seats in F I have been getting a "we cannot accommidate your seating request" error message even when seats are shown as open. The seat shows in orage with an * on the seat assignment page. I have never seen this before, but in the last 2 weeks I have had it 3 times - all on different flights. In most cases it seems to go away after logging out. Anyone else see this?
Feb 3, 2010, 7:20 pm
#23
Join Date: Feb 2003
Location: YVR/BLI
Programs: AS MVP, AS BR thru Nov 2010
Posts: 47
The request was not successful. See the red message(s) below and make changes as needed.
Try again after a few minutes.
If you continue to get this response, our communications link to our reservation system may be offline for maintenance. The link will be restored as quickly as possible.
If you need immediate reservation information, call Alaska Airlines Reservations at 1-800-ALASKAAIR (1-800-252-7522) or Horizon Air Reservations at 1-800-547-9308.
Code: -500
You can:
View reservation details
Change reservation dates
or times*
Select or change seats
Purchase a held
reservation
Cancel a reservation
* For select reservation types
Feb 3, 2010, 7:26 pm
#24
Join Date: Jun 2007
Programs: Alaska Airlines, Hilton HHonors
Posts: 169
Yeah, I've had weird problems the last couple days. Not exactly the same as above. What was happening to me was I would look at flights (one way) from JNU to SEA. Then I was trying to look at one way flights from SEA to JNU and I couldn't get it to make the change. It kept remembering what I typed in originally. I finally rebooted and that seemed to work.
Feb 11, 2010, 11:59 pm
#26
FlyerTalk Evangelist
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,397
Similar to how they send the flight alerts. 
I hadn't seen one in a long time, until I got one for my most recent flight, saying my flight was cancelled.
I hadn't seen one in a long time, until I got one for my most recent flight, saying my flight was cancelled.
Feb 14, 2010, 1:04 am
#27
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
When trying to sign into My Account, I got this message:
Error Encountered
Our web server encountered an internal error. It was logged to aid our staff in finding a solution.
For guidance with this transaction, call Customer Care at 1-800-654-5669, Monday through Friday, between 8:00 a.m. and 6:00 p.m. (PT)
Server Name: Q24
Server Time: 2/14/2010 12:01:29 AM
Remote Host:
Hopefully, nobody else has the same issue as me.
Error Encountered
Our web server encountered an internal error. It was logged to aid our staff in finding a solution.
For guidance with this transaction, call Customer Care at 1-800-654-5669, Monday through Friday, between 8:00 a.m. and 6:00 p.m. (PT)
Server Name: Q24
Server Time: 2/14/2010 12:01:29 AM
Remote Host:
Hopefully, nobody else has the same issue as me.
Last edited by golfingboy; Feb 14, 2010 at 1:05 pm
Feb 14, 2010, 7:35 am
#28
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,195
When trying to sign into My Account, I got this message:
Error Encountered
Our web server encountered an internal error. It was logged to aid our staff in finding a solution.
For guidance with this transaction, call Customer Care at 1-800-654-5669, Monday through Friday, between 8:00 a.m. and 6:00 p.m. (PT)
Server Name: Q24
Server Time: 2/14/2010 12:01:29 AM
Remote Host:
Hopefully, nobody else has the same issue as me.
Error Encountered
Our web server encountered an internal error. It was logged to aid our staff in finding a solution.
For guidance with this transaction, call Customer Care at 1-800-654-5669, Monday through Friday, between 8:00 a.m. and 6:00 p.m. (PT)
Server Name: Q24
Server Time: 2/14/2010 12:01:29 AM
Remote Host:
Hopefully, nobody else has the same issue as me.I'm not excusing the fact that it happens, though. I haven't been able to figure out what triggers it, but my guess is logging in when accounts are updating from the database.
Last edited by Seattlenerd; Feb 14, 2010 at 4:36 pm Reason: removed IP address
Feb 14, 2010, 8:06 pm
#30
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
This morning I tried to purchase a held reservation and ended up with a screen that was blank except for the AS headings at the top. I sat there and waited for something else to load but it didn't. No purchase confirmation.
Fortunately when I went to My Trips the trip showed as purchased and I was able to print the final info from there. But there is definitely some kind of glitch in there.
Fortunately when I went to My Trips the trip showed as purchased and I was able to print the final info from there. But there is definitely some kind of glitch in there.