Beware the code share
#16


Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G, MAR Titanium, HLT Diamond
Posts: 4,196
#17


Join Date: Apr 2016
Posts: 780
Just noticed a new feature which NZ could admittedly make more prominent. It clearly says which flights will give FF benefits. Disappointingly it didn't calculate SP/APD though... CHC-[AKL]-YVR-LHR-SFO-[AKL]-CHC.
Last edited by codyc1515; Nov 11, 2016 at 1:15 am
#18




Join Date: Dec 2013
Programs: NZ Airpoints GE, Qantas Platinum, Accor Diamond, Hilton Diamond
Posts: 1,231
I do think that NZ does play a bit fast and loose with codeshares. The whole point of a codeshare is to attract a buyer to a product as if it were the real thing. To then reject the lounge, earn and burn options is little short of deception. To dismiss this as caveat emptor is not really good enough- the buyer has now been stung once and will probably not choose or trust NZ and its codesharing promiscuity in the future. Although we are all regular travelers and pretty clued up about travel and maximizing our returns from flying, not everyone is as fastidious about this and takes the offer on face value. As far as the OP is concerned, the GA codeshare looks no different to the SQ deal, and why should it not?
#19


Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G, MAR Titanium, HLT Diamond
Posts: 4,196
A few days ago, I saw someone with his SQ PPS Club card arguing why he was denied entry to the NZ SYD lounge flying on a NZ codeshare flight operated by VA, insisting on seeing a supervsior and wouldn't leave. He had no ground to stand on. VA has nothing to do with *A and even though they have a separate agreement with SQ, it only limits them to VA domestic lounges. Everyday these ad-hoc agreements are driving people crazy.
#20
Suspended
Join Date: Dec 2014
Posts: 550
I do think that NZ does play a bit fast and loose with codeshares. The whole point of a codeshare is to attract a buyer to a product as if it were the real thing. To then reject the lounge, earn and burn options is little short of deception. To dismiss this as caveat emptor is not really good enough- the buyer has now been stung once and will probably not choose or trust NZ and its codesharing promiscuity in the future. Although we are all regular travelers and pretty clued up about travel and maximizing our returns from flying, not everyone is as fastidious about this and takes the offer on face value. As far as the OP is concerned, the GA codeshare looks no different to the SQ deal, and why should it not?
#21


Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, MH Platinum, IHG Diamond Ambassador
Posts: 937
The NZ website would have shown the GA flight under the GA flight number, not a NZ one.
Also, OP states that their husband is an Elite member so they're hardly infrequent travellers...
#22




Join Date: Apr 2007
Location: Australia
Programs: NZ Elite
Posts: 6,518
Just put in AKL-DPS on the NZ website....Selected the NZ connection to Garuda both ways... Right underneath the price quoted it said...
Earn A16/ Status Points 53
Where is the confusion?
Being able to book non partner interlined flights on one PNR is a BENEFIT in many ways (baggage!).....and many airlines offer it....
Earn A16/ Status Points 53
Where is the confusion?
Being able to book non partner interlined flights on one PNR is a BENEFIT in many ways (baggage!).....and many airlines offer it....
#23




Join Date: Dec 2013
Programs: NZ Airpoints GE, Qantas Platinum, Accor Diamond, Hilton Diamond
Posts: 1,231
I admit to having been caught out with the NZ/EY deal. No status points and no lounge access in AUH, no through-boarding pass. Will I use it again - no - do I feel conned - yes.
I use NZ over 150 times a year but will only fly NZ metal. I simply can't be bothered to work out their smart alec 'gotcha'-conditions.
#24
Suspended
Join Date: Dec 2014
Posts: 550
Smuggness is so appealing. If it says NZ on the tin then people should be able to buy with confidence that it is NZ (or equivalent) in the tin.
I admit to having been caught out with the NZ/EY deal. No status points and no lounge access in AUH, no through-boarding pass. Will I use it again - no - do I feel conned - yes.
I use NZ over 150 times a year but will only fly NZ metal. I simply can't be bothered to work out their smart alec 'gotcha'-conditions.
I admit to having been caught out with the NZ/EY deal. No status points and no lounge access in AUH, no through-boarding pass. Will I use it again - no - do I feel conned - yes.
I use NZ over 150 times a year but will only fly NZ metal. I simply can't be bothered to work out their smart alec 'gotcha'-conditions.
#25


Join Date: Apr 2016
Posts: 780
BUT at least they have it on the fine print on the page where they make the advertisement. NZ doesn't. There bury this information multiple layers deep within there website and most people will not deliberately search out to see if they will not get something.
I can 100% guarantee you that everyone would be (rightly so) calling the OP an idiot if the page looked like the following, but NZ wouldn't do that because then their profits would plunge because the offer is substantially less appealing. The explanation from NZ, as it is, is very halfassed and you could almost go so far as to say deliberately misleading.
#26
Suspended
Join Date: Dec 2014
Posts: 550
NZ is playing fast and loose with this area and it's very akin to those "x months interest free" deals you see often (excludes Microsoft products, the latest Apple product, other product we arbitrarily decided (probably because we don't make much on it but thought we'd entice you in anyway) and other product you want)
BUT at least they have it on the fine print on the page where they make the advertisement. NZ doesn't. There bury this information multiple layers deep within there website and most people will not deliberately search out to see if they will not get something.
I can 100% guarantee you that everyone would be (rightly so) calling the OP an idiot if the page looked like the following, but NZ wouldn't do that because then their profits would plunge because the offer is substantially less appealing. The explanation from NZ, as it is, is very halfassed and you could almost go so far as to say deliberately misleading.

BUT at least they have it on the fine print on the page where they make the advertisement. NZ doesn't. There bury this information multiple layers deep within there website and most people will not deliberately search out to see if they will not get something.
I can 100% guarantee you that everyone would be (rightly so) calling the OP an idiot if the page looked like the following, but NZ wouldn't do that because then their profits would plunge because the offer is substantially less appealing. The explanation from NZ, as it is, is very halfassed and you could almost go so far as to say deliberately misleading.

#27


Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, MH Platinum, IHG Diamond Ambassador
Posts: 937
I just did a dummy booking out of curiosity. The earning and non-earning details were very clearly explained at each stage of the process. Additionally it explains that no FF benefits will apply on the Garuda flights. There is no burying of the detail, there is no need to search - it's right there in the page, and there is nothing misleading. If people are too lazy to pay attention, they can't blame anyone but themselves when things don't go their way.
#28


Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 7,147
There are plenty of gripes I have with their booking engine, particularly the major bugs with it that display incorrect APD/SP earn but in the case of this thread I don't see any issues with what NZ are marketing or offering.
Things such as advertising headline prices to the UK that can't actually be flown on NZ metal are however dodgy.
Things such as advertising headline prices to the UK that can't actually be flown on NZ metal are however dodgy.
#29
Join Date: Sep 2011
Location: New Zealand
Programs: NZ*S plus various hotel programs
Posts: 945
#30




Join Date: Feb 2011
Programs: NZ*E
Posts: 900
this is getting rather interesting. While I feel for those who is a victim of these co-share traps (me myself is one who booked on PE from SIN-AKL on SQ on a 086 (NZ) ticket) and only earn in Y and it is non NZ metal, making it ineligible for my SP (the 810 SP on NZ)....
but for most non frequent flyer, they just need to get to a destination, and they do not care who flies them there or what kind of aircraft the flight is operating in (a lot of us would care for example if it is 763 VS 772/77W on TT flights to SYD/MED/BNE etc.) but the reality is, there is a much bigger group out there that just purely looks for the cheapest fare. they don't care about SP, don't care about APD, don't care about anything to do with FFP but get what they are paying for, in Y, PE or J.....
but for most non frequent flyer, they just need to get to a destination, and they do not care who flies them there or what kind of aircraft the flight is operating in (a lot of us would care for example if it is 763 VS 772/77W on TT flights to SYD/MED/BNE etc.) but the reality is, there is a much bigger group out there that just purely looks for the cheapest fare. they don't care about SP, don't care about APD, don't care about anything to do with FFP but get what they are paying for, in Y, PE or J.....

