Nov 4, 2013, 1:57 pm
Last edit by: Gajan
Between 1 September 2013 and 31 March 2018 the co-branded Gold & Platinum Flying Blue American Express cards also gave you Level Miles for purchases at AF/KL.
The Gold card will give you 1.5 Level Miles & Award Miles for AF/KL purchases; the Platinum card will give you 2 Level Miles & Award miles for AF/KL purchases.
As of 31 March 2018 the Flying Blue American Express co-cards give the main cardholder additional XP's when reaching the membership anniversary:
The Gold card will give you 1.5 Level Miles & Award Miles for AF/KL purchases; the Platinum card will give you 2 Level Miles & Award miles for AF/KL purchases.
As of 31 March 2018 the Flying Blue American Express co-cards give the main cardholder additional XP's when reaching the membership anniversary:
- Silver: 15XP;
- Gold: 30 XP
- Platinum: 60 XP
Co-branded American Express cards: France and the Netherlands
Apr 23, 2018, 9:02 am
#286
Join Date: Sep 2017
Location: AMS
Programs: Flying Blue Platinum | Flying Blue Petroleum | Hilton Gold | Marriott Gold | Shangri-La Jade
Posts: 306
I just called to cancel my Gold Card before my renewal saying it was no longer attractive to keep it.
They offered 75€ discount on the fee and 3 months extra miles earning rate. Since I am travelling for business a few times in the next months I didn't take it because I won't use my personal card that much. Then she offered a silver card and 5000 miles which I didn't want to take either... I guess it opens a slot in my wallet. Was expecting them to be more generous to be honest considering I did spend quite a bit of money on it. Oh well.
They offered 75€ discount on the fee and 3 months extra miles earning rate. Since I am travelling for business a few times in the next months I didn't take it because I won't use my personal card that much. Then she offered a silver card and 5000 miles which I didn't want to take either... I guess it opens a slot in my wallet. Was expecting them to be more generous to be honest considering I did spend quite a bit of money on it. Oh well.
Apr 23, 2018, 9:21 am
#287
Join Date: May 2014
Location: AMS
Programs: FB Platinum | A3 Gold | BA Silver
Posts: 58
I asked if they had any other offer and she said no. Let's see if they try to call me back ;-)
Apr 23, 2018, 10:06 am
#288
Join Date: Jan 2010
Location: Rotterdam
Programs: AMEX Platinum, BA Gold, Flying Blue Platinum, Marriott Platinum Elite, Hertz President's Circle
Posts: 1,280
Back when they stopped offering real discount on the annual fee (or waived entirely), they used the excuse as to saying AMEX US didn't allow anymore discounts. Then I said, well then you should offer a renewal bonus every year....just like AMEX US. Since then I always get the 20.000 bonus OR €50/€75 discount on the annual fee. Well that's a no brainer 
And the 3 months extra point/miles.
Once I had a real argument and wanted to get some sort of extra compensation, but was told that the 20.000 bonus is really the maximum they can offer. So if anybody ever gets any more, please let us know
I spend over 80k a year on the card. Currently have the standard Amex Plat.
And the 3 months extra point/miles.Once I had a real argument and wanted to get some sort of extra compensation, but was told that the 20.000 bonus is really the maximum they can offer. So if anybody ever gets any more, please let us know
I spend over 80k a year on the card. Currently have the standard Amex Plat.
Apr 24, 2018, 5:32 am
#289
Join Date: Feb 2010
Programs: Flying Blue Platinum | Shangri La Jade |Hilton Gold | Marriott Gold | WY gold |
Posts: 106
Gifts and more
It's interesting, but not unsuspected, that only those who ask do get discounts or specials.
AMEX Benelux is a bit of an odd one with a few issues and a developing history of lacking the power of doing something about reported problems.
1. Compared to AMEX in USA, the joining and stay bonuses are almost an insult.
2. Blatant errors in their insurance documents take almost 12 months and a lor of follow-up to be corrected.
3. Small (formatting) errors in the monthly statements (gespreide betalingen) are not addressed (after 12+ months)
4. Unlike most other cards, it takes days for expenses to become visible online.
5. Dare I mention the design/look/feel of the website?
6. The Flying Blue Platinum (etc) card is not Platinum but just a basic AMEX card, ignored and refused in the AMEX world. Platinum in this case is only being used to indicate the level (and cost) of the insurance and AF/KL only benefits.
7. A maximum of 2 claims per year seems not a lot for frequent flyers.
However, .... Compared to other cards I use, AMEX service is markedly better, the insurance claim system and process is good, even though it would benefit from some review and most importantly, if there is a payment issue, for AMEX, the customer's interest comes first.
AMEX Benelux is a bit of an odd one with a few issues and a developing history of lacking the power of doing something about reported problems.
1. Compared to AMEX in USA, the joining and stay bonuses are almost an insult.
2. Blatant errors in their insurance documents take almost 12 months and a lor of follow-up to be corrected.
3. Small (formatting) errors in the monthly statements (gespreide betalingen) are not addressed (after 12+ months)
4. Unlike most other cards, it takes days for expenses to become visible online.
5. Dare I mention the design/look/feel of the website?
6. The Flying Blue Platinum (etc) card is not Platinum but just a basic AMEX card, ignored and refused in the AMEX world. Platinum in this case is only being used to indicate the level (and cost) of the insurance and AF/KL only benefits.
7. A maximum of 2 claims per year seems not a lot for frequent flyers.
However, .... Compared to other cards I use, AMEX service is markedly better, the insurance claim system and process is good, even though it would benefit from some review and most importantly, if there is a payment issue, for AMEX, the customer's interest comes first.
Apr 25, 2018, 12:39 pm
#290
Join Date: Feb 2017
Programs: flying blue
Posts: 75
For those who took the offer of FB AMEX renewal discount of 75 euro off membership and extra bonus miles for 3 months. Do check if they credit the extra award miles correctly. On my statement, no extra miles were credited. I called to check and looks like the system didn’t work well. Hopefully it will be added in next statement. So, do keep an eye on it.
Apr 25, 2018, 1:32 pm
#291
Join Date: Jan 2010
Location: Rotterdam
Programs: AMEX Platinum, BA Gold, Flying Blue Platinum, Marriott Platinum Elite, Hertz President's Circle
Posts: 1,280
For those who took the offer of FB AMEX renewal discount of 75 euro off membership and extra bonus miles for 3 months. Do check if they credit the extra award miles correctly. On my statement, no extra miles were credited. I called to check and looks like the system didn’t work well. Hopefully it will be added in next statement. So, do keep an eye on it.
Apr 25, 2018, 2:50 pm
#292
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,120
Own experience of 2 undue charges :
- Amex: temporary credit till issue was cleared and solved
- Bank card: quote from CS representative "transfer funds from your savings account till the issue is cleared and solved so your balance is not in the red and your account is not blocked". It took over 2 months to establish that the charges in Vietnam where I had never been were illegitimate.
Which attitude do you favour?
Apr 26, 2018, 1:15 am
#293
Join Date: Feb 2010
Programs: Flying Blue Platinum | Shangri La Jade |Hilton Gold | Marriott Gold | WY gold |
Posts: 106
Same with my bank: Although the airline had charged (did not accept AMEX) a reservation for the same amount was still outstanding. "you will have to fill in a from.. to get this reversed". Thank you ING
With AMEX when tickets were booked in Ecuador (where i didn't go at that time): We will immediately reverse the charge.
With AMEX when tickets were booked in Ecuador (where i didn't go at that time): We will immediately reverse the charge.
May 7, 2018, 5:04 am
#294
Moderator: Flying Blue (Air France & KLM)
Join Date: Dec 2004
Location: Rotterdam, NL
Programs: Flying Blue (AF/KL)
Posts: 4,711
XP’s for level Miles?
On my recent FB activity it shows:
“Amex AF KLM spend - conversion level miles into XP”
I bought 2 tickets in March, I would assume it is for those tickets (as I got 2 x 10 XP).
“Amex AF KLM spend - conversion level miles into XP”
I bought 2 tickets in March, I would assume it is for those tickets (as I got 2 x 10 XP).
May 7, 2018, 5:18 am
#295
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
May 7, 2018, 9:00 am
#296
Join Date: Nov 2017
Programs: FB Gold, MB Plat, Hertz President's Circle
Posts: 39
I got it as well: 21XP for 4193 level miles for my AF/KL spend. Seems they are converting at 1XP per 200 level miles. If this is how they're going to do it from now on it will greatly add to the value of the card, or actually undo the devaluation that I thought would happen after the FB change.
May 7, 2018, 9:06 am
#297
Join Date: Feb 2017
Programs: flying blue
Posts: 75
I got it as well: 21XP for 4193 level miles for my AF/KL spend. Seems they are converting at 1XP per 200 level miles. If this is how they're going to do it from now on it will greatly add to the value of the card, or actually undo the devaluation that I thought would happen after the FB change.
By the way, they convert per 1000 level miles to 5XP. In your case 4193 is indeed 20XP.
May 7, 2018, 9:22 am
#298
Join Date: Oct 2016
Location: AMS
Programs: Hilton Diamond, FB Plat
Posts: 312
Haven't had my miles credited yet. I bought 2 RTT business tickets to US/CA last month with a total spend of ~5k, so let's see if this is for real.
May 7, 2018, 11:17 am
#299
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
AF just added 30XPs to my account (?)
**Corrected** 40 XPs....
So just logged into my account and saw this. I thought there was no XP being given anymore for AF purchases using the Amex/AFKL card....?
Anyone know what this is?
So just logged into my account and saw this. I thought there was no XP being given anymore for AF purchases using the Amex/AFKL card....?
Anyone know what this is?
- 07 May 2018
AMEX AF KLM SPEND - CONVERSION LEVEL MILES INTO XP
+0 Miles
+5 XP - 07 May 2018
+0 Miles
+5 XP - 07 May 2018
+0 Miles
+5 XP - 07 May 2018
+0 Miles
+5 XP - 07 May 2018
+0 Miles
+5 XP - 07 May 2018
+0 Miles
+5 XP - 07 May 2018
+0 Miles
+5 XP - 07 May 2018
+0 Miles
+5 XP
May 7, 2018, 12:02 pm
#300
Join Date: Feb 2017
Programs: flying blue
Posts: 75
I got 65 extra XP!!! What a surprise!! These are for the missing XP (my AF/KL spend in mid-end March) which were not taken into account when they convert level miles to XP on 31 March because these transactions were shown on my statement in April. I was actually not expecting that they will do that. Wow!! Very happy! 😄