aircanada.com/aeroplan.com - Experiences/Complaints/Issues
May 12, 2016, 3:31 pm
#2386
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I ask because when I do and the routing was say CPH-home, I also received a bunch of those offering hotel/car/blah info
Fascinating as I would assume there is some algorithm in the universe that would kick in and thus Aeroplan would not send me these emails.
My delete button still works, so all is good in the universe
May 14, 2016, 7:27 am
#2387
Join Date: Jun 2011
Location: YYZ
Programs: AC SE100K MM
Posts: 588
OK. Seriously. Enough is enough.
Cannot access Flight Passes.
Cannot check in.
Cannot eUpgrade.
I have SEMM so calls are no time whatsoever. But what about the poor people behind that get bumped down the queue when I call?
I myself have booked on AA when in a rush to get on a flight. How many others are taking revenue elsewhere? The effects will be later when people do not come back and the market gets soft.
As an IT person, I find this pathetic. It is as if they are developing on a live system and we are debugging for them.
Cannot access Flight Passes.
Cannot check in.
Cannot eUpgrade.
I have SEMM so calls are no time whatsoever. But what about the poor people behind that get bumped down the queue when I call?
I myself have booked on AA when in a rush to get on a flight. How many others are taking revenue elsewhere? The effects will be later when people do not come back and the market gets soft.
As an IT person, I find this pathetic. It is as if they are developing on a live system and we are debugging for them.
May 14, 2016, 8:07 am
#2388
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
May 14, 2016, 9:38 am
#2389
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
May 14, 2016, 9:39 am
#2390
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
May 15, 2016, 11:48 am
#2391
Join Date: Aug 2008
Location: YXY
Posts: 3,506
Is it a known issue that AirCanada.com does not accept any frequent flyer program numbers during check-in except "Air Canada" and United? (Here for a transborder trip exclusively booked as UA codeshares on AC metal.)
The system also ignores status from other FFPs, although the FFP member is stored in the ticket file and the number shows up during the checkin process. Also a known issue?
The system also ignores status from other FFPs, although the FFP member is stored in the ticket file and the number shows up during the checkin process. Also a known issue?
May 15, 2016, 10:36 pm
#2392
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
We're currently undergoing routine maintenance of the site to ensure that you continue to have the best possible experience on Aeroplan.com. The site will be back up at 10:00 GMT at which point we’ll be happy to assist you.
Please accept our apologies for any inconvenience this may cause you and check back later.
Thank you for your patience.
Please accept our apologies for any inconvenience this may cause you and check back later.
Thank you for your patience.
May 15, 2016, 10:37 pm
#2393
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Grrrrrr!!!!!! Altitude is down and it's 10:07am here. "down for maint"
May 16, 2016, 1:52 am
#2394
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,833
I get more than enough e-mails already, with plenty of useless ones. I don't need AC spamming me with more junk for which I have no need and would appreciate it if they didn't.
Kind of like how they now send two e-mails every time you book an Aeroplan flight. Why not combine all that info into one e-mail?
We're currently undergoing routine maintenance of the site to ensure that you continue to have the best possible experience on Aeroplan.com. The site will be back up at 10:00 GMT at which point we’ll be happy to assist you.
Please accept our apologies for any inconvenience this may cause you and check back later.
Thank you for your patience.
Please accept our apologies for any inconvenience this may cause you and check back later.
Thank you for your patience.
Soon enough, they'll be upgrading the fleet to the same standards too:
May 16, 2016, 2:19 am
#2395
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,982
^^^
I get more than enough e-mails already, with plenty of useless ones. I don't need AC spamming me with more junk for which I have no need and would appreciate it if they didn't.
Kind of like how they now send two e-mails every time you book an Aeroplan flight. Why not combine all that info into one e-mail?
AC has heard the numerous complaints about its customer service and how much better it used to be in the olden days. So they're setting out to return to those. First, it's the incessant outages on the websites. Soon enough, they'll dismantle the Internet presence entirely, leaving us to book by phone. Then, finally, we'll have no choice but to show up to an AC office in person - cash in hand, none of these newfangled credit cards - to book and pay for our flights.
Soon enough, they'll be upgrading the fleet to the same standards too:
Attachment 10182
I get more than enough e-mails already, with plenty of useless ones. I don't need AC spamming me with more junk for which I have no need and would appreciate it if they didn't.
Kind of like how they now send two e-mails every time you book an Aeroplan flight. Why not combine all that info into one e-mail?
AC has heard the numerous complaints about its customer service and how much better it used to be in the olden days. So they're setting out to return to those. First, it's the incessant outages on the websites. Soon enough, they'll dismantle the Internet presence entirely, leaving us to book by phone. Then, finally, we'll have no choice but to show up to an AC office in person - cash in hand, none of these newfangled credit cards - to book and pay for our flights.
Soon enough, they'll be upgrading the fleet to the same standards too:
Attachment 10182
I am actually tired of this BS. They could have atleast give a warning, but NOOOPE, because screw you that's why lol.
Not a day goes by without AQD issues that affects virtually all members.
May 16, 2016, 7:30 am
#2396
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,775
[QUOTE=adam.smith;26631842]
Soon enough, they'll be upgrading the fleet to the same standards too:
Sure, make your jokes, but the seat pitch on that thing was AMAZING.
Soon enough, they'll be upgrading the fleet to the same standards too:
Sure, make your jokes, but the seat pitch on that thing was AMAZING.
May 16, 2016, 7:52 am
#2397
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
The worst thing about this, is that the IT is at such a point that an improvement will be very VERY painful and will take years.
May 16, 2016, 8:01 am
#2398
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
trying to purchase a flight pass using the link on the Altitude site it takes me to https://fp.aircanada.com/wallet/serv...#/shopping/WTP
I find the flight pass i want to purchase click on it to purchase and the WHEEL goes round and round
I find the flight pass i want to purchase click on it to purchase and the WHEEL goes round and round
May 16, 2016, 8:09 am
#2399
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
trying to purchase a flight pass using the link on the Altitude site it takes me to https://fp.aircanada.com/wallet/serv...#/shopping/WTP
I find the flight pass i want to purchase click on it to purchase and the WHEEL goes round and round
I find the flight pass i want to purchase click on it to purchase and the WHEEL goes round and round
If you're on a Mac Safari works well.
May 16, 2016, 8:23 am
#2400
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579