aircanada.com/aeroplan.com - Experiences/Complaints/Issues
May 6, 2016, 4:29 pm
#2371
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,359
They're very responsive.
May 7, 2016, 10:13 am
#2372
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,734
- Log in to flight pass, book a flight.
- Flight is R3, go in to request an eUp.
- Can get all the way to the "you need this many eUps" stage, and the "SUBMIT" button doesn't work in Chrome, Safari or Firefox.
- Go to call in, the wait time is >40 minutes, no option for a call-back.
FAIL.
EDIT: oh, this gets so much better.
So, if you're trying to eUp on a wide-body with a PE cabin, and have this same problem, it can apparently be addressed by repeatedly switching the "cabin select" toggle back and forth from "business" to "premium economy".
After a couple of shots of this, the script will finally recognize that it should be loading the script, and the "submit request" button becomes enabled.
- Flight is R3, go in to request an eUp.
- Can get all the way to the "you need this many eUps" stage, and the "SUBMIT" button doesn't work in Chrome, Safari or Firefox.
- Go to call in, the wait time is >40 minutes, no option for a call-back.
FAIL.
EDIT: oh, this gets so much better.
So, if you're trying to eUp on a wide-body with a PE cabin, and have this same problem, it can apparently be addressed by repeatedly switching the "cabin select" toggle back and forth from "business" to "premium economy".
After a couple of shots of this, the script will finally recognize that it should be loading the script, and the "submit request" button becomes enabled.
Last edited by YOWgary; May 7, 2016 at 10:25 am
May 7, 2016, 12:34 pm
#2373
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
There's a wiki at the top of http://www.flyertalk.com/forum/air-c...6-flights.html with the link to the form.
They're very responsive.
They're very responsive.
May 7, 2016, 1:38 pm
#2374
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,359
This is really annoying when you've just built a multi-city trip 
May 7, 2016, 1:39 pm
#2375
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
May 8, 2016, 8:13 pm
#2376
Join Date: Jun 2010
Programs: AC SE100K , 1MM, Hilton Diamond, KLM
Posts: 579
XML Parsing Error: no element found
Location: https://services.aircanada.com/eupgw...vice/eupgrade/
Line Number 1, Column 1:
Had this error when trying to get a e-upgrade. Then I ended up on the Beta site. Tried a booking and was not impressed. I was scrolling up and down the page and what was before a few clicks to finish a booking is now 2 to 3 times more page views. . I also reduced the font to 80 percent . It must be designed for the hard to see customers.
Location: https://services.aircanada.com/eupgw...vice/eupgrade/
Line Number 1, Column 1:
Had this error when trying to get a e-upgrade. Then I ended up on the Beta site. Tried a booking and was not impressed. I was scrolling up and down the page and what was before a few clicks to finish a booking is now 2 to 3 times more page views. . I also reduced the font to 80 percent . It must be designed for the hard to see customers.
Last edited by traacs; May 8, 2016 at 9:06 pm
May 8, 2016, 10:32 pm
#2377
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
Got directed to the beta site, went to click the link for flight passes and got this:
An error has occurred while processing your request. Please try again later.
You may return to the previous page and your current information by selecting your browser's 'Back' button.
You may require this code if reporting a problem to Website Assistance.
RC=J01 component=def
You may return to the previous page and your current information by selecting your browser's 'Back' button.
You may require this code if reporting a problem to Website Assistance.
RC=J01 component=def
May 9, 2016, 10:22 am
#2378
Join Date: Sep 2014
Programs: AC SEMM
Posts: 1,379
Why can't the Aeroplan booking tool handle YTO properly? IOW why do I have to go through every combination of potentially multi-city trips to find a round trip in/out of Toronto from one of its two airports?
Sigh
Sigh
May 9, 2016, 12:09 pm
#2379
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,960
eg..
NYC
LON
TYO
SEL
etc etc
May 9, 2016, 12:17 pm
#2380
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,960
May 10, 2016, 6:23 pm
#2382
Join Date: Oct 2006
Location: YTZ
Programs: AC SE, Hyatt Platinum, SPG Gold, Priority Club Gold
Posts: 487
Trying to check in online. It never ends ...
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<env:Body>
<env:Fault>
<faultcode>env:Client</faultcode>
<faultstring>Internal Error</faultstring>
</env:Fault>
</env:Body>
</env:Envelope>
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
<env:Body>
<env:Fault>
<faultcode>env:Client</faultcode>
<faultstring>Internal Error</faultstring>
</env:Fault>
</env:Body>
</env:Envelope>
May 10, 2016, 9:02 pm
#2383
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,359
May 11, 2016, 9:35 am
#2384
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
Of course, the way the site displays the results is crap and difficult to see which airport it's offering, but it's AC, would be unlike them to improve one thing without screwing something up to offset it.
May 12, 2016, 2:58 pm
#2385
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,359
Here's a thought. Look at the freaking city I have in my profile before spamming me with this garbage.