The delays aren't getting any better unfortunately..

Well, it's right there in the banner.

https://cimg9.ibsrv.net/gimg/www.fly...b798daa205.png

You mean there is a website....

I cannot remember the last time I've logged into it (lol)

and yes, the banner is there too...it was more just a statement of what is going on

I'm sorry, I was unclear earlier.

When I posted above, the rebooking tool WAS in full operation, and happy to offer all sorts of flights, but charging full price.

All I was suggesting earlier was to engage the rebooking waiver, and not try to charge stranded passengers $2900 for a change phone agents were happily making for free at the exact same point in time.

I couldn't get the change done for free on the phone as my entire iten got messed up.

When the dust settles, I will reach out to CS or try insurance if need be. I am just happy I was able to get myself rebooked, given YYZ is already a mess given the weather.

We will see what luck, if any tomorrow brings

My flight today was rebooked for Feb 19..but AC only gived out one night of hotel voucher.. i am trying to call in to standby for any flights tomorrow

While I know its not AC's fault, buses can be arranged... its a 5 hour drive. In addition not upsize flights seems strange. There are a few 773 flights that already got canceled anyways

Was AC obligated to give out a hotel voucher at all? The reason for your delay I expect is either weather or airport operations, both of which I believe are deemed outside the airline's control.

If your destination is only a 5 hr drive away I assume you could take the train or rent a car, as opposed to waiting 2 days for a flight of such a short distance, no?

In terms of up-gauging aircraft, I'm sure they are, where and how it makes sense, based on aircraft/crew availability and demand. Just because they aren't doing it in your particular case it doesn't mean they aren't doing it.

me and 1000 other ppl had the same thought when it comes to book train, car rental, busses... there's nothing

I have not seen any upgauging for tomorrow's flight so far, nor am I seeing any for tonight..

This is YUL-YTO we are talking about .. not some niche route to sneeze at.

Poor IRROPS
 

My flight was delayed under an hour so no complaints there, however there are dozens of empty seats on AC177 and there were many at the gate (at least 6 right next to me) that gave up getting on AC177. Customer service lines up all the way into the main domestic concourse, phone lines jammed. More resources would have helped everyone who was impacted by weather and the plane crash.

I'm 99% sure they have an "unlimited overtime no questions asked" policy right now for airport and phone agents.

However, it's also a long weekend, and all these people have travel benefits...

And "biggest hub completely shuts down" is going to overwhelm things.

I have a friend trying to get through (he's been on hold for almost 2 hours), and all he wants to do is rebook onto an earlier itinerary with availability. This should not require a phone call. SDC works for me less than 50% of the time, and I'm not sure the IRROPS rebooking flow has ever worked for me. That's certainly not helping with the phone queue.

Rebooking tool is locked for me as well... I literally watched two availability evaporated while still waiting to be connected

https://cimg3.ibsrv.net/gimg/www.fly...20dd050abf.jpg
It looks like they are priorizing elites.. i can be in queue at least.

Please note that vehicles were asked to stay off the 401 and TCAN since Sunday. There were several pile ups, and visibility was poor. It is unlikely, that anyone would have been able to organize a chartered bus when scheduled transits were being cancelled. Via rail cancelled multiple departures. The website is still showing the following message; Delays to be expected today on trains travelling in the Québec city-Windsor corridor following the winter storm.
In respect to upsizing flights,I expect that the airline would have needed to have the flights positioned once they flights could resume. YUL was literally snowed in on Sunday with 60cm+ snow. There are so many canceled flights that the hotels are full. In fairness to the airline, the weather and now the crash at YYZ are beyond the airline's control and there isn't much it could do even if it wanted.

That's all I was looking for in my notes above.

The system can already move passengers onto space-available flights, just need somebody to throw the "storm switch" that stops charging ADCOL for the rebook during the affected period.

My friend, 25K, was on hold for over 3 hours, before he hung up. I was supposed to see him in SFO on Sunday, and he was supposed to arrive Saturday. So I called res, got through in 30 seconds, got him offloaded (couldn't self serve because he'd checked a bag that had been picked up after his flight was cancelled), and rebooked onto a morning nonstop tomorrow (compared to the YYZ-YVR-SFO leaving YYZ late afternoon).

He was also on the verge of heading to YYZ to see if he could accomplish this faster in person. My only concern was getting a non-concierge to cancel the check-in ("with checked bags"), but that was actually pretty simple. I'm glad they can do that now.

IRROPS suck, but things like today (crash), or yesterday (weather) are totally understandable. Just let me self-service this stuff.