AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Mar 8, 2023, 3:57 am
#1411
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,562
You might have luck in using ITA Matrix with ITA Matrix Powertools. This is not the forum to have a discussion about how all that works, so if you unfamiliar a quick Google search should set you in the right direction. ITA Powertools can sometimes work well to book things via AC.com that are otherwise hard to make work.
Mar 8, 2023, 10:16 am
#1412
Join Date: Mar 2008
Location: YQR
Programs: no status
Posts: 1,078
I see I didn't quote the poster I was replying to--didn't even see your post until just now (I don't think there is anything you could learn from me about how to book stuff...). It was Merlin that I was replying to. My experience with Powertools is similar to yours in that it is quite twitchy, but I wondered if it might resolve the issue they were having.
Mar 8, 2023, 10:21 am
#1413
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,301
The trick is to select "Show Advanced Controls". And then use the following two options:
The other possible brand codes are the following:
- Routing Code: O:AC (to force Air Canada)
- Extension Code: F ..m-fl
The other possible brand codes are the following:
- Economy basic: lgt
- Standard: tg
- Flex: fl
- Comfort: co
- Latitude: lt
- Premium economy lowest: pl
- Premium economy flexible: pf
- Business lowest: el
- Business flexible: ef
Mar 8, 2023, 2:22 pm
#1415
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,667
There's a whole thread on ITA Matrix and AC reservations
But it could probably use a wiki.
I think that quote above might be from the branded fares thread?
But it could probably use a wiki.
I think that quote above might be from the branded fares thread?
Mar 14, 2023, 1:22 pm
#1417
Join Date: Mar 2015
Posts: 132
Any clue what this error message is referring to?
Get it when booking an award fare at the point where you enter passenger information.
An error occurred and we were not able to complete the process. Please try again.(Error code: [36803])
Mar 14, 2023, 1:36 pm
#1418
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,711
Did you select seats prior to that error message? I've found that I need to complete the booking first and selection seats afterwards.
Mar 18, 2023, 11:24 am
#1421
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Mar 18, 2023, 2:10 pm
#1422
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,225
It really is quite stunning that a commercial enterprise operates like this. Imagine Amazon's website was just down half the time, or Walmart couldn't figure out how to keep the doors to its physical stores open. Mindboggling.
Last edited by capedreamer; Mar 18, 2023 at 6:50 pm
Mar 18, 2023, 5:10 pm
#1423
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
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Mar 19, 2023, 2:40 pm
#1424
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,879
Somehow, getting:
And same on details when looking at an itinerary, all booked in P, on aircanada.com
Mixed cabin:
Calgary YYC - Frankfurt FRA: Business Class
Frankfurt FRA - Lisbon LIS: Business Class
Calgary YYC - Frankfurt FRA: Business Class
Frankfurt FRA - Lisbon LIS: Business Class
Mar 19, 2023, 4:41 pm
#1425
Join Date: Oct 2022
Programs: Aeroplan SE; Marriott Bonvoy Ambassador
Posts: 1,562