AC Website (aircanada.com) Experiences/Complaints/Issues (Nov 2020 onwards)
Nov 9, 2022, 1:45 pm
#1156
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
I run a search for a multi-city itinerary for 3 pax (2 adults and 1 children) on Aeroplan points. Total is is roughly 70k per pax, so 210k for 3. I have more than enough in my account to cover this. Yet, somehow, ac.com says the following and comes up with a total 10x higher:
But, if I run the same search with 3 adults rather than 2 adults and 1 child, I get the correct total:
I can't, however, proceed with the booking because on the next page, the system is smart enough to see that my kid isn't an adult when I input the birthdate.
What is going on?
But, if I run the same search with 3 adults rather than 2 adults and 1 child, I get the correct total:
I can't, however, proceed with the booking because on the next page, the system is smart enough to see that my kid isn't an adult when I input the birthdate.
What is going on?
Nov 9, 2022, 1:53 pm
#1157
Join Date: Dec 2007
Posts: 3,607
Nov 9, 2022, 2:14 pm
#1158
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Is there a discount for the child? If not, you're SE, so I'd just book three adults and then immediately call to update the birthdate. Worst case scenario you have to cancel it. Though that would be free for anyone within 24 hours.
Nov 9, 2022, 3:46 pm
#1159
Join Date: Oct 2021
Location: TX
Programs: Alaska, AA, Marriott
Posts: 943
AC Website shows my Aeroplan points... until I try to book
I'm in the US/US-based/US-address. I transferred points to Aeroplan. They show up in my account. I log in, my "card" in the top right shows my points balance.
I go to book using points. That triggers a change to the "Canadian" site to bill be in CAD. That site shows I have 0 points.
I go back to My Account. My points are there. Try to book again... 0.
Are the US and Canadian sites separate... and out of sync? How do I fix this?
I go to book using points. That triggers a change to the "Canadian" site to bill be in CAD. That site shows I have 0 points.
I go back to My Account. My points are there. Try to book again... 0.
Are the US and Canadian sites separate... and out of sync? How do I fix this?
Nov 9, 2022, 4:16 pm
#1160
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Nov 11, 2022, 8:21 am
#1163
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Cosmetic changes, maybe.
But trying to get seat assignments on aircanada.com after one leg was cancelled, and the agent rebooked apparently by reissuing new tickets, albeit with same booking reference. Mind you, seems strange that a single booking reference can include legs on three ticket numbers. On aircanada.com, hows the changed return (mid February 2023) as "already flown."
Back to the future I suppose.
BTW cowtool only shows one ticket number. One of the changed legs as "open for use," last one as "exchanged/reissued." All HK.
My wife's Aeroplan reward shows one leg as HL. The e-mailed itinerary shows "requested." Also it seemed there was reward space for that flight.
But trying to get seat assignments on aircanada.com after one leg was cancelled, and the agent rebooked apparently by reissuing new tickets, albeit with same booking reference. Mind you, seems strange that a single booking reference can include legs on three ticket numbers. On aircanada.com, hows the changed return (mid February 2023) as "already flown."
Back to the future I suppose.
BTW cowtool only shows one ticket number. One of the changed legs as "open for use," last one as "exchanged/reissued." All HK.
My wife's Aeroplan reward shows one leg as HL. The e-mailed itinerary shows "requested." Also it seemed there was reward space for that flight.
Nov 11, 2022, 1:11 pm
#1164
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Cosmetic changes, maybe.
But trying to get seat assignments on aircanada.com after one leg was cancelled, and the agent rebooked apparently by reissuing new tickets, albeit with same booking reference. Mind you, seems strange that a single booking reference can include legs on three ticket numbers. On aircanada.com, hows the changed return (mid February 2023) as "already flown."
Back to the future I suppose.
BTW cowtool only shows one ticket number. One of the changed legs as "open for use," last one as "exchanged/reissued." All HK.
My wife's Aeroplan reward shows one leg as HL. The e-mailed itinerary shows "requested." Also it seemed there was reward space for that flight.
But trying to get seat assignments on aircanada.com after one leg was cancelled, and the agent rebooked apparently by reissuing new tickets, albeit with same booking reference. Mind you, seems strange that a single booking reference can include legs on three ticket numbers. On aircanada.com, hows the changed return (mid February 2023) as "already flown."
Back to the future I suppose.
BTW cowtool only shows one ticket number. One of the changed legs as "open for use," last one as "exchanged/reissued." All HK.
My wife's Aeroplan reward shows one leg as HL. The e-mailed itinerary shows "requested." Also it seemed there was reward space for that flight.
That being said, cowtool does not handle multiple ticket numbers as well as it should. But aside from very weird bookings (which yours is not), you should probably never see exchanged/reissued. Unless they've screwed something up
So call in, and just ask them to verify that the new ticket is properly associated with all segments. Because it's not.
Nov 11, 2022, 2:18 pm
#1165
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Any flight number change is going to result in a reissue. But if you're seeing "exchanged/reissued" on cowtool, it means the new ticket isn't properly associated with the PNR. The AC website is being weird because your booking is broken
That being said, cowtool does not handle multiple ticket numbers as well as it should. But aside from very weird bookings (which yours is not), you should probably never see exchanged/reissued. Unless they've screwed something up
So call in, and just ask them to verify that the new ticket is properly associated with all segments. Because it's not.
That being said, cowtool does not handle multiple ticket numbers as well as it should. But aside from very weird bookings (which yours is not), you should probably never see exchanged/reissued. Unless they've screwed something up
So call in, and just ask them to verify that the new ticket is properly associated with all segments. Because it's not.
This said, I can see all three tickets on that other web site (which shall remain unnamed). Also, on the lufthansa web site, the ticket shows up fine. With all three ticket numbers. Even allowing me to bid for upgrade on the LH leg.
My wife has an aeroplan reward, same itinerary. They told me it was OK. However the AC transatlantic leg shows as waitlisted (HL) on the cowtool and I am unable to get her a seat assignment. This said, based upon info from the cowtool reward page, pretty sure there was reward space available on that flight. But maybe not for the same number of miles.
Nov 11, 2022, 3:40 pm
#1166
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 1,913
Seat Selection is a mess.. I booked 2pax on a FP the other day.. it selected seats automatically for the 2nd (not for me).. it will let me choose the seats in Seat Selection, but when I get to confirm.. it's greyed out.
Ron.
Ron.
Nov 11, 2022, 10:23 pm
#1167
Join Date: May 2020
Location: YYZ
Programs: AC SE, AA PlatPro, Hyatt Globalist, Bonvoy Plat & LT Gold, Hilton Gold, National EE
Posts: 878
Seems like the newest updated to both the App and Webpage have been cosmetic changes to the UI as many have pointed above. Seat selection for a few flights hasn't been working (errors out after clicking the seat) and had a few issues with eUp requests. Would be great if they focused on functionality versus how things looks/are perceived.
Nov 14, 2022, 7:28 am
#1168
Join Date: Apr 2022
Posts: 17
AC Cancellation Problems
Hello,
I'm curious if anyone having problems with cancelling tickets in AC website?
Booked a ticket and tried cancelling it within 24-hour window. The quoted refund was correct with full refund to original payment, but somehow it's showing me "sorry we cannot process your request" after confirming the cancellation.
Now that the ticket somehow is indeed cancelled but I never receive the refund confirmation email. Called AC and was just told to wait 5 business days....
Anyone having similar issues?
I'm curious if anyone having problems with cancelling tickets in AC website?
Booked a ticket and tried cancelling it within 24-hour window. The quoted refund was correct with full refund to original payment, but somehow it's showing me "sorry we cannot process your request" after confirming the cancellation.
Now that the ticket somehow is indeed cancelled but I never receive the refund confirmation email. Called AC and was just told to wait 5 business days....
Anyone having similar issues?
Nov 14, 2022, 7:33 pm
#1169
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 706
I tried to book a couple of trips using Chrome, but it would error out when I tried to visit the page right after clicking on the return flight.
No such issue when performing the same actions when surfing in Incognito Mode.
No such issue when performing the same actions when surfing in Incognito Mode.
Nov 14, 2022, 7:48 pm
#1170
Join Date: Aug 2012
Posts: 27
I'm in the US/US-based/US-address. I transferred points to Aeroplan. They show up in my account. I log in, my "card" in the top right shows my points balance.
I go to book using points. That triggers a change to the "Canadian" site to bill be in CAD. That site shows I have 0 points.
I go back to My Account. My points are there. Try to book again... 0.
Are the US and Canadian sites separate... and out of sync? How do I fix this?
I go to book using points. That triggers a change to the "Canadian" site to bill be in CAD. That site shows I have 0 points.
I go back to My Account. My points are there. Try to book again... 0.
Are the US and Canadian sites separate... and out of sync? How do I fix this?
That sounds like a nightmare. thatmikereed Did you get this resolved?