Question: Is a three month ticket refund window standard with Air Canada?
Aug 6, 2020, 3:10 pm
#61
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Well no, once you are at the mercy of this joke of an airline, and chargeback is not an option - I agree, its not easy.
Aug 14, 2020, 4:30 pm
#62
Join Date: Apr 2013
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Well, I received an email on August 12 that they have processed a refund for one of my ticket cancellations on May 4, so only 100 days to "process" a refund. I put process in quotes because I haven't actually received the refund on my card and the email says that it could take two months for the refund to show up in my account. It is not clear why a process that takes my business 48-72 hours to complete takes Air Canada between 102 and 160 days to complete. Even if I have to send a refund back through an OTA, it doesn't take more than 3 weeks.
Not to mention, there is still no sign of a refund for the other 5 tickets that I cancelled the same day.
Not to mention, there is still no sign of a refund for the other 5 tickets that I cancelled the same day.
Last edited by farnorthtrader; Aug 14, 2020 at 5:02 pm
Aug 14, 2020, 8:19 pm
#63
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I received an email today from "Refund Services" indicating my refund of taxes and fees had been processed. I had canceled the flight with Aeroplan on April 7, but Aeroplan realized they didn't properly request a refund from Air Canada until May 6. (Still not posted on my Amex though.) So, 100 days for me. Remarkable. I've had cancellations with AA, UA, DL, IB, and Jet2....none took anywhere close to this long.
Aug 15, 2020, 9:04 am
#64
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I received an email today from "Refund Services" indicating my refund of taxes and fees had been processed. I had canceled the flight with Aeroplan on April 7, but Aeroplan realized they didn't properly request a refund from Air Canada until May 6. (Still not posted on my Amex though.) So, 100 days for me. Remarkable. I've had cancellations with AA, UA, DL, IB, and Jet2....none took anywhere close to this long.
And yes, this is ridiculous.
Well, I received an email on August 12 that they have processed a refund for one of my ticket cancellations on May 4, so only 100 days to "process" a refund. I put process in quotes because I haven't actually received the refund on my card and the email says that it could take two months for the refund to show up in my account. It is not clear why a process that takes my business 48-72 hours to complete takes Air Canada between 102 and 160 days to complete. Even if I have to send a refund back through an OTA, it doesn't take more than 3 weeks.
Not to mention, there is still no sign of a refund for the other 5 tickets that I cancelled the same day.
Not to mention, there is still no sign of a refund for the other 5 tickets that I cancelled the same day.
Sep 9, 2020, 5:39 am
#68
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Sep 9, 2020, 6:48 am
#69
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Of course that would be my first step as well. The reason why I posted the question was to determine if AC has had a change of heart lately with regards to refunds when they cancel flights. My London flights for May were cancelled and I was not given the refund option except a voucher. I did not pursue chargeback as it was only $350 per ticket(o/w)
Sep 9, 2020, 11:16 am
#70
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Of course that would be my first step as well. The reason why I posted the question was to determine if AC has had a change of heart lately with regards to refunds when they cancel flights. My London flights for May were cancelled and I was not given the refund option except a voucher. I did not pursue chargeback as it was only $350 per ticket(o/w)
After the denial, file immediately - hope you are not past the 90/120 day deadline depending on the card
Sep 9, 2020, 1:23 pm
#71
Join Date: Oct 2010
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For the record. Requested a refund on August 30 and had credit on Amex card by end of week. Seems refunds are back to normal now (at least for refundable tickets). It took Swiss from February until late July to get 2 tickets refunded - that were also refundable.
Sep 9, 2020, 1:52 pm
#72
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AC refundable tickets have always been quick unless something specific about the ticket causes issues. I've refunded dozens of tickets in the last 6 months, and never had to wait more than a week.
Sep 9, 2020, 2:57 pm
#73
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My Swiss ticket took less than 2 weeks to refund.
Automatic AC and automatic Aeroplan refunds have been fast.
Sep 9, 2020, 4:10 pm
#74
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We booked the cheapest AC ticket to GRU as the fares are high and the ticket is non refundable. The credit card is RBC Avion.