Originally Posted by
zrh2yvr
For the record. Requested a refund on August 30 and had credit on Amex card by end of week. Seems refunds are back to normal now (at least for refundable tickets). It took Swiss from February until late July to get 2 tickets refunded - that were also refundable.
It's the manual refunds that are taking 4+ months that had more than one transaction or a reissue
My Swiss ticket took less than 2 weeks to refund.
Automatic AC and automatic Aeroplan refunds have been fast.