Question: Is a three month ticket refund window standard with Air Canada?
#76
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,273
#77
Join Date: Mar 2020
Programs: AC 75k
Posts: 703
For reference, we filed for multiple refunds 2 months ago, and were told our credits were on the way. My wife woke up and freaked out due to an email today that basically said, "We have received your request, your reservation xxx##xx# has been cancelled; we will be in touch." With important reservations in play for the next 2 weeks which have been altered unilaterally by AC, she was unsettled thinking "Our flight LLL##LL# has been cancelled!!!". Thankfully not our upcoming flights, but just another "award of excellence" that AC was able to recognize our request for a refund 2 months after we made it. They still haven't done spit about it mind you.
#78
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,273
Small miracle today - Aeroplan tickets that have been 'open' since 27th of May finally hit the card after a manual refund. No notification from AC but I ll take it!
Title of thread should be changed to 4 months being standard for AC
Title of thread should be changed to 4 months being standard for AC
#79
Join Date: Feb 2014
Posts: 46
#80
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,172
Now at 108 days and counting. Despite my desire to remain patient, I finally gave in and sent them an email today. Their response was that they expect to review it Nov 26, 135 days after it was submitted. Even that date was 71 days after the flight was cancelled because they managed to lose the original refund request, so if I can actually believe what they are telling me, I will wait at least 206 days for my refund. Looking back, I would have been really happy with 3 months!
In answer to my own question posed earlier, yes, they actually are slowing down. From 102 days for my first refund requested at beginning of May, to 108 days for another poster shortly after that, to 125 days for the end of May refunds, to an estimated 135 days for middle of July requests.
In answer to my own question posed earlier, yes, they actually are slowing down. From 102 days for my first refund requested at beginning of May, to 108 days for another poster shortly after that, to 125 days for the end of May refunds, to an estimated 135 days for middle of July requests.
Last edited by farnorthtrader; Oct 30, 2020 at 12:44 pm
#82
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,273
Finally progress on ecoupons requested Jun 15 for a partially used ticket in March.
It only took 2 weeks for customer service to reply that yes indeed I made the request, and gift cards were to be issued, but somehow didnt...🙄 And I ll be getting an email with them "very soon"
Good news is they ecoupons are somehow for $600ish on a $750rt even though the outbound was flown
Should ve chargebacked these in March, missed the window, and had to deal with this garbage airline.
It only took 2 weeks for customer service to reply that yes indeed I made the request, and gift cards were to be issued, but somehow didnt...🙄 And I ll be getting an email with them "very soon"
Good news is they ecoupons are somehow for $600ish on a $750rt even though the outbound was flown
Should ve chargebacked these in March, missed the window, and had to deal with this garbage airline.
#83
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,172
Now at 108 days and counting. Despite my desire to remain patient, I finally gave in and sent them an email today. Their response was that they expect to review it Nov 26, 135 days after it was submitted. Even that date was 71 days after the flight was cancelled because they managed to lose the original refund request, so if I can actually believe what they are telling me, I will wait at least 206 days for my refund. Looking back, I would have been really happy with 3 months!
In answer to my own question posed earlier, yes, they actually are slowing down. From 102 days for my first refund requested at beginning of May, to 108 days for another poster shortly after that, to 125 days for the end of May refunds, to an estimated 135 days for middle of July requests.
In answer to my own question posed earlier, yes, they actually are slowing down. From 102 days for my first refund requested at beginning of May, to 108 days for another poster shortly after that, to 125 days for the end of May refunds, to an estimated 135 days for middle of July requests.