Question: Is a three month ticket refund window standard with Air Canada?
#16
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
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I miss my Baseball...I really do......so bored
Cancelled three AP tickets including one for my son, including going to Spring Training! Points and funds into my account within two days 100%
Cancelled Hilton pre-paid non-refundbale reservation. Funds into my account within one day 100%
Cancelled VIA Rail advanced ticket (Jays game last long weekend) funds into my account within three days 100%
Cancelled six tickets via Ticketmaster BlueJays tickets - Took three weeks, but funds into my account 100%
One reservation left for CDG in June on AC, waiting for AC to cancel so I get my 100% refund EU260
The key is to not panic, be nice, be understanding and simply ask for the refund
As an essential worker in the financial industry, I see way too many people lose their sheep! You cant be losing your sheep in crises! Losing your sheep is baaaaaaaad
Cancelled three AP tickets including one for my son, including going to Spring Training! Points and funds into my account within two days 100%
Cancelled Hilton pre-paid non-refundbale reservation. Funds into my account within one day 100%
Cancelled VIA Rail advanced ticket (Jays game last long weekend) funds into my account within three days 100%
Cancelled six tickets via Ticketmaster BlueJays tickets - Took three weeks, but funds into my account 100%
One reservation left for CDG in June on AC, waiting for AC to cancel so I get my 100% refund EU260
The key is to not panic, be nice, be understanding and simply ask for the refund
As an essential worker in the financial industry, I see way too many people lose their sheep! You cant be losing your sheep in crises! Losing your sheep is baaaaaaaad
#17
Suspended
Join Date: Aug 2010
Location: DCA
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Posts: 50,261
For cash-paid tickets, just wait a reasonable period of time and then initiate a chargeback with your credit card issuer (bank). The easier you make the package you submit, the better,. Include your e-ticket receipt, the cancellation notice, your request for a refund and either denial or a note that you have not heard back. Be sure to keep copies or screenshots of everything (no different than any other transaction).
If your ticket included segments departing the EU, then EC 261/2004 requires a refund be initiated within 7 days. If your ticket included segments to or from the US, then US DOT rules require a refund be initiated within 7 days. Thus, a chargeback for those tickets is certainly in order on the 8th day.
No need to waste time chasing AC and spending time on the phone.
If your ticket included segments departing the EU, then EC 261/2004 requires a refund be initiated within 7 days. If your ticket included segments to or from the US, then US DOT rules require a refund be initiated within 7 days. Thus, a chargeback for those tickets is certainly in order on the 8th day.
No need to waste time chasing AC and spending time on the phone.
#18
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,953
I was told today that "even with your status, the current refund delay is of 50 days." Status being SE.
I have a hrd time believing that it's just because the refund people are busy... They must be trying their best to keep our money as long as they reasonably can. Anyway, another three weeks, not a big deal to wait, at least I know what's going on.
I have a hrd time believing that it's just because the refund people are busy... They must be trying their best to keep our money as long as they reasonably can. Anyway, another three weeks, not a big deal to wait, at least I know what's going on.
#19
Moderator, Air Canada; FlyerTalk Evangelist
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I was told today that "even with your status, the current refund delay is of 50 days." Status being SE.
I have a hrd time believing that it's just because the refund people are busy... They must be trying their best to keep our money as long as they reasonably can. Anyway, another three weeks, not a big deal to wait, at least I know what's going on.
I have a hrd time believing that it's just because the refund people are busy... They must be trying their best to keep our money as long as they reasonably can. Anyway, another three weeks, not a big deal to wait, at least I know what's going on.
I initiated a chargeback with my card issuer (not Amex, unfortunately) on April 19th. They haven't even processed the temporary credit to my card.
Let alone the several other amounts AC/Aeroplan owe me from tickets cancelled in late March/early April.
AC/Aeroplan are not endearing themselves to me at the moment. Neither is my credit card issuer.
#20
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Join Date: Sep 2012
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I refunded an Aeroplan booking on March 1. The points showed up right away, and the tax/fee refund was submitted for manually processing. I received an email on March 1 indicating this ("Air Canada: your refund request has been received")
It was processed May 1.
I'm not commenting on whether that's acceptable (or legal given the US origin), but I certainly believe any claims of "2 months".
It was processed May 1.
I'm not commenting on whether that's acceptable (or legal given the US origin), but I certainly believe any claims of "2 months".
#21
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 2,073
I was told today that "even with your status, the current refund delay is of 50 days." Status being SE.
I have a hrd time believing that it's just because the refund people are busy... They must be trying their best to keep our money as long as they reasonably can. Anyway, another three weeks, not a big deal to wait, at least I know what's going on.
I have a hrd time believing that it's just because the refund people are busy... They must be trying their best to keep our money as long as they reasonably can. Anyway, another three weeks, not a big deal to wait, at least I know what's going on.
#22
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So you think the backlog on the CC side is fine, but not on the airline side?
#23
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So called in for cancelled Aeroplan rewards on March 28 after investigating the ticket and seeing it "open for use".
Points were back the next day, but money never was. Amazingly, it was never queued (cancelled via agent) - the agent called ticketing, and emails were miracolously sent immediately confirming the refunds.
Looks like AC is hoping you'll just forget about the refunds, because it seems like they certainly have the ability to process them by pressing one button.
Points were back the next day, but money never was. Amazingly, it was never queued (cancelled via agent) - the agent called ticketing, and emails were miracolously sent immediately confirming the refunds.
Looks like AC is hoping you'll just forget about the refunds, because it seems like they certainly have the ability to process them by pressing one button.
#25
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There are two different situations that I've seen:
1. Trivial refund. Ticketing can basically "press one button". However, by forcing the agent to do the refund on the phone, you're just cutting in front of the queue, and tying up the phone lines. Ticketing is processing them in order, and making them do yours just disrupts that.
2. Complicated refund. This gets sent off to the AC refund department. This is generally required when you've done numerous exchanges, especially when the ticket was booked pre-Amadeus, or there have been involuntary schedule changes with no ADCOL.
1. Trivial refund. Ticketing can basically "press one button". However, by forcing the agent to do the refund on the phone, you're just cutting in front of the queue, and tying up the phone lines. Ticketing is processing them in order, and making them do yours just disrupts that.
2. Complicated refund. This gets sent off to the AC refund department. This is generally required when you've done numerous exchanges, especially when the ticket was booked pre-Amadeus, or there have been involuntary schedule changes with no ADCOL.
#26
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1. Trivial refund. Ticketing can basically "press one button". However, by forcing the agent to do the refund on the phone, you're just cutting in front of the queue, and tying up the phone lines. Ticketing is processing them in order, and making them do yours just disrupts that.
2. Complicated refund. This gets sent off to the AC refund department. This is generally required when you've done numerous exchanges, especially when the ticket was booked pre-Amadeus, or there have been involuntary schedule changes with no ADCOL.
2. Complicated refund. This gets sent off to the AC refund department. This is generally required when you've done numerous exchanges, especially when the ticket was booked pre-Amadeus, or there have been involuntary schedule changes with no ADCOL.
2. I waited 2.5 months for a partial refund due that had to be done manually.... Jan.5-Mar.22. And thats before virus!
#27
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Mine fit in the latter category. Had suffered some involuntary changes.
When I called, a month ago, the agent did not know how to handle it and had to put me on hold and ask for help.
#28
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If they were able to refund it while you remained on the phone, it was not complicated.
#29
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