Adam Smith

I would try Aeroplan again and see what happens. As I mentioned above, I was twice told there was nothing they could do, it was in the queue, only AC could handle it, to all of a sudden being told the guy would talk to ticketing and having it done in 5 minutes.

qrctraveller

Hi Adam, I have been waiting since April 8 for a refund and I was informed recently by an AC employee on July 7 that refunds dated April 4 are now being processed. It has been absolutely frustrating the run around by AC and as someone already eluded the initial request for my refund was not queued properly, so approximately 3 weeks the request was in limbo. If I don't receive the refund by July 13, I will contact my credit card company to follow-up with AC. Good luck receiving your refund.

Adam1222

Yeah, you must have a magic touch, as I've tried Aeroplan two more times.

Adam Smith

And you got through to a person and they refused to do anything about it?

Adam1222

Correct. They said that it is within Air Canada's control. They checked the refund services website, as I had done. One said I should send Air Canada an email.

farnorthtrader

Oh my god, I emailed air canada about my refund of fees and taxes that have been waiting 10 weeks now and, after waiting 12 days, got this response:
Dear Mr. (Fornorthtrader),
Thank you for contacting us about your refund request.

Respectfully, Customer Relations is unable to assist you on this matter, we invite you to contact Aeroplan directly for assistance. I have included their contact information below for your reference.



Aeroplan contact information is available at: www.aeroplan.com/helpcenter/contact-us

Please note that general information can be found at: www.aeroplan.com

Your concerns can also be addressed by the Aeroplan Customer Service Centre. Please contact them directly at:

1-800-361-5373.
We appreciate your understanding in this matter, and look forward to welcoming you on board again in the near future.
Sincerely,
Orfan Alvarez
Customer Relations

farnorthtrader

When I pushed back after receiving the above email, the rep decided that since I had a refund number from AC, that maybe he could look into it. Came back shortly afterward, now claiming that they need 60 business days (12 weeks plus holidays) to process a refund, so to answer the original question, yes, it would appear that three months is the standard refund time for Air Canada. They can throw whatever promotion they want out there, I won't be booking anything with them for a very long time.

Adam Smith

No, it's not standard. Most bookings are cancelled easily and it only takes a couple of days. There are clearly problems in getting refunds on some bookings that require manual processing, and it's ridiculous how long it's taking them to give you your money back, but it's not standard.

AtlanticXpat

My wife had travel booked YYT-ABZ this month, booked via RBC Avion points. She received several emails from AC advising of change of flight times and routing - but strangely nothing on the fact that the LHR-ABZ flight was operated by an airline (FlyBe) that had ceased trading - culminating in the cancellation of her return flight. (originally booked as LHR-YYT). After several tortuous phone calls with Avion where they cited that they could cancel the flight by AC would still charge $300 cancellation, yesterday she was offered cancellation, refund of moneys, less the cancellation fee & points and that the cancellation fee would be refund in 8 weeks or so as AC had cancelled the flights. So I assume that's a similar situation to AC direct booked flights now being refunded but taking 8 weeks or so.

hitek0007

It's been 12 weeks and I'm still waiting for my refund. The status is still "OPEN" on the website. I emailed Air Canada and they told me refunds are taking 66 business days...

Jap724

I have been waiting 17 weeks for my Refund. I called and cancelled on March 31, 2020, There were two tickets on my booking, I did receive one refund 8 weeks later, but now I have been waiting 17 weeks. When I call to speak to a Representative they say I am in the process for a manual refund. I am just wondering how much longer I will need to wait ?

fs2k2isfun

Had a ticked booked in February on AC NYC-YUL-NYC for travel in May. Flights were canceled by AC and they will only refund me the taxes/fees or give me a voucher. I don't want a voucher as I don't know if I will go to Canada before the voucher expires.

I've tried to invoke the US DOT regulation on refunds and they still refuse and "consider the matter closed" and claim they are in compliance. I'm past the chargeback window for my credit card. Any ideas/suggestions to get my $300 back from AC?

farnorthtrader

Have you tried to charge it back and the bank refused or you just haven't been able to initiate a charge back online? I was recently able to charge back an air ticket on an Ecuadorean flight, although I had to contact Chase and have them do it manually as it was no longer possible to do it online.
I have been waiting for my refund of fees and taxes from AC on an award ticket since May 4, so I may have to test this process with Chase again.

rankourabu

If you have a refund case nummber or an email promising a refund, and it was all one transaction, these are easy chargebacks.
I didnt wait more than 3 weeks in these cases.

I have one Aeroplan ticket on 5/28 that had multiple changes, adcols, a PNR split, and two different cards charged - I am at AC's mercy with that one. I expect my refund to be processed no earlier than Novermber.

Adam1222

I respectfully disagree that there is anything "easy", as I am in this situation and have been waiting since April. Since the original charge was more than a year ago, I cannot do a credit card charge back