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Thread: Question: Is a three month ticket refund window standard with Air Canada?
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Old Jul 9, 2020 | 9:36 am
  #47  
qrctraveller
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Originally Posted by Adam1222
Are people finding anyway of speaking with anyone? I received confirmation of my refund request on May 6, the online status check shows "Open" with a "status date" of 06/05/2020. I have tried many options on the phone menu and just get sent to the website, and the customer support email form says they wont respond to issues about ticket cancellations.
Hi Adam, I have been waiting since April 8 for a refund and I was informed recently by an AC employee on July 7 that refunds dated April 4 are now being processed. It has been absolutely frustrating the run around by AC and as someone already eluded the initial request for my refund was not queued properly, so approximately 3 weeks the request was in limbo. If I don't receive the refund by July 13, I will contact my credit card company to follow-up with AC. Good luck receiving your refund.
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