Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Question: Is a three month ticket refund window standard with Air Canada?

Question: Is a three month ticket refund window standard with Air Canada?

Old May 13, 2020, 4:16 pm
  #31  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Gold, DL PM, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,518
A couple of updates on my recent cancellations.

I got a refund notice on May 10th for a booking that I cancelled April 10th. The money showed up on my credit card yesterday (May 12th), dated May 11th.

My infamous February 24th cancellation, still nothing from Aeroplan/AC, and my CC issuer hadn't even posted the temporary credit yet. I phoned Aeroplan again today, and after previously being told it was "in the queue" and I just needed to wait, I explained to the guy that it had now been 80 days since I cancelled it, and that yesterday I had received a refund for a booking cancelled only 30 days before, so I wasn't waiting around anymore. Surprisingly, he put me on hold to talk to ticketing and got it done in about 5 minutes, with refund notices sent by e-mail for both tickets (2 tickets, 1 PNR). Hopefully the funds will show up quickly on my credit card again and I can finally have my damned $287.30 back.
canadiancow likes this.
Adam Smith is offline  
Old May 14, 2020, 4:25 pm
  #32  
 
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,898
Originally Posted by Polytonic
I requested a refund around March 17th, agent assured me it would be processed.
So my refund finally came through on May 11th. Counting from date of original request (March 17) that's 1 day shy of 8 weeks, i.e. 55 calendar days or 39 business days.

So not three months, but definitely way longer than I would have liked. Anyway, now I can sleep again.
Polytonic is offline  
Old May 14, 2020, 10:27 pm
  #33  
 
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,131
Data point: cancelled and requested refund for a ticket Monday 5/11 7:50pm; Amex issued refund alert email Thurs 5/14 11am.
​​​​​​
expert7700 is offline  
Old May 20, 2020, 11:01 am
  #34  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Gold, DL PM, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,518
It took seven days for my last refund to actually show up on my Visa card. Only four business days given the long weekend, but still, much longer than Amex. The transaction was also back-dated to the day after the refund notice was issued. At least I finally have the money back, although it had to come only hours after I had paid this month's bill
Adam Smith is offline  
Old May 24, 2020, 12:17 pm
  #35  
 
Join Date: Jul 2008
Location: C2
Programs: TK*G (Elite+)
Posts: 435
A question for the ones who were receiving refunds from AC. How long after this kind of e-mail you received the money back?

I have submitted my refund request in January. In March, they have sent me this confirmation. Now it's May, two months after they issued the refund and still no credit to my card. AC plays fool and assures me it's the fault of my credit card company and their financial institution processed a refund correctly. I doubt it's my bank's fault, as I receive other refunds with no problem, usually 1-2 working days after it's issued by seller. It's obviously an automated process. So I disputed the transaction and requested the chargeback, this is so unacceptable to wait 4 months for the money back...


sinus is offline  
Old May 24, 2020, 3:52 pm
  #36  
 
Join Date: Jun 2017
Location: SEA/NYC/IAD
Programs: UA 1K, Marriott Titanium, Hyatt Explorist
Posts: 1,898
Originally Posted by sinus
A question for the ones who were receiving refunds from AC. How long after this kind of e-mail you received the money back?
I never received email confirmation of refund. The funds just appeared on my statement one day.
Polytonic is offline  
Old Jul 7, 2020, 5:11 pm
  #37  
 
Join Date: Apr 2013
Location: MCO, YEG
Posts: 1,168
Award Fees and taxes refund timeframe

I feel like it must be in here somewhere, but I couldnít find it.
How long are people having to wait for the refund of award fees and taxes? When I cancelled my booking at the beginning of May, I was told six weeks for refund of fees and taxes. At six weeks, I checked on the AC refund page and it said 6-8 weeks, so I remained patient. But now I am approaching ten weeks and still no sign of my refund.
It is all well and good to offer free cancellations in your marketing, but if never actually give the money back, it really isnít a great feature and doesnít give people a warm and fuzzy feeling that makes them want to book with you again.
I was tempted by the 50% rebate offer, but if things donít change and I still canít go to the US in the fall, I didnít want to wait forever to get my money back, so I didnít book it.
farnorthtrader is offline  
Old Jul 7, 2020, 5:24 pm
  #38  
 
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,704
My experience is that it typically takes 2 to 3 days for most of my cancellations, but on perhaps 20% of my cancellations, the refund has to be issued manually, and it takes roughly 9 weeks to come through.

A couple of recent examples... I cancelled one on Feb 4, and I didn't see it on my Amex statement until the first of April. I cancelled one last week on July 1, and had the credit on my Amex for July 3.
CanadaDH is offline  
Old Jul 7, 2020, 8:32 pm
  #39  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,211
Are people finding anyway of speaking with anyone? I received confirmation of my refund request on May 6, the online status check shows "Open" with a "status date" of 06/05/2020. I have tried many options on the phone menu and just get sent to the website, and the customer support email form says they wont respond to issues about ticket cancellations.
Adam1222 is online now  
Old Jul 8, 2020, 8:03 am
  #40  
 
Join Date: Feb 2014
Posts: 46
Originally Posted by Adam1222
Are people finding anyway of speaking with anyone? I received confirmation of my refund request on May 6, the online status check shows "Open" with a "status date" of 06/05/2020. I have tried many options on the phone menu and just get sent to the website, and the customer support email form says they wont respond to issues about ticket cancellations.
I'm having the same problem. My status has been showing "Open" for 2 months as well, and there is no one to talk to...
hitek0007 is offline  
Old Jul 8, 2020, 11:50 am
  #41  
 
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,704
Originally Posted by hitek0007
I'm having the same problem. My status has been showing "Open" for 2 months as well, and there is no one to talk to...
I would just hang in there another week. You might be surprised and receive it any day now. All of my manual refund requests have taken 9 weeks to come back to my credit card, give or take a few days. You're right at 9 weeks now.
CanadaDH is offline  
Old Jul 8, 2020, 6:09 pm
  #42  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Gold, DL PM, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,518
farnorthtrader, Adam1222, hitek0007, it might be worth calling Aeroplan and just seeing if they can do something about it. I posted upthread about an even lengthier delay, and it didn't sound like it was ever going to get addressed unless and until I phoned in. Find something else you can do while on hold and worst case, you've wasted a bit of your time, best case they talk to ticketing and get it done in 5 minutes like with mine.

Just phone the general Aeroplan number and follow the prompts for flights and change an existing flight. When you get through, tell them you tried to cancel online but it doesn't seem to have gone through as you've waited a couple of months and still haven't gotten the refund notice.
Adam Smith is offline  
Old Jul 8, 2020, 8:30 pm
  #43  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,211
Originally Posted by Adam Smith
farnorthtrader, Adam1222, hitek0007, it might be worth calling Aeroplan and just seeing if they can do something about it. I posted upthread about an even lengthier delay, and it didn't sound like it was ever going to get addressed unless and until I phoned in. Find something else you can do while on hold and worst case, you've wasted a bit of your time, best case they talk to ticketing and get it done in 5 minutes like with mine.

Just phone the general Aeroplan number and follow the prompts for flights and change an existing flight. When you get through, tell them you tried to cancel online but it doesn't seem to have gone through as you've waited a couple of months and still haven't gotten the refund notice.
Unfortunately I've tried following the prompts and it just tells me to go online.
Adam1222 is online now  
Old Jul 8, 2020, 9:21 pm
  #44  
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Gold, DL PM, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,518
Originally Posted by Adam1222
Unfortunately I've tried following the prompts and it just tells me to go online.
I don't think you read my message carefully enough

Follow the prompt to change an existing flight, not to cancel one. Option #2, not #3, after getting in to flight rewards. But for what it's worth, I JUST called in and got connected to an agent immediately when choosing either option 2 or 3. And that's calling the regular Aeroplan 1-800 line, without entering my Aeroplan number, i.e. no priority for elite status, just the same as anyone else calling in.

I know that, at times, it has directed people to go online when choosing #3 to cancel a flight, but Aeroplan bookings can't be changed online, so I don't see how they could ever tell you to go online after choosing #2.
Bohemian1 likes this.
Adam Smith is offline  
Old Jul 8, 2020, 9:33 pm
  #45  
 
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,211
Originally Posted by Adam Smith
I don't think you read my message carefully enough

Follow the prompt to change an existing flight, not to cancel one. Option #2 , not #3 , after getting in to flight rewards. But for what it's worth, I JUST called in and got connected to an agent immediately when choosing either option 2 or 3. And that's calling the regular Aeroplan 1-800 line, without entering my Aeroplan number, i.e. no priority for elite status, just the same as anyone else calling in.

I know that, at times, it has directed people to go online when choosing #3 to cancel a flight, but Aeroplan bookings can't be changed online, so I don't see how they could ever tell you to go online after choosing #2 .
Gotcha. Unfortunately, I had called Aeroplan before and they told me I had to talk to Air Canada.
Adam1222 is online now  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.