Originally Posted by
hitek0007
I'm having the same problem. My status has been showing "Open" for 2 months as well, and there is no one to talk to...
I would just hang in there another week. You might be surprised and receive it any day now. All of my manual refund requests have taken 9 weeks to come back to my credit card, give or take a few days. You're right at 9 weeks now.