I feel like it must be in here somewhere, but I couldn’t find it.
How long are people having to wait for the refund of award fees and taxes? When I cancelled my booking at the beginning of May, I was told six weeks for refund of fees and taxes. At six weeks, I checked on the AC refund page and it said 6-8 weeks, so I remained patient. But now I am approaching ten weeks and still no sign of my refund.
It is all well and good to offer free cancellations in your marketing, but if never actually give the money back, it really isn’t a great feature and doesn’t give people a warm and fuzzy feeling that makes them want to book with you again.
I was tempted by the 50% rebate offer, but if things don’t change and I still can’t go to the US in the fall, I didn’t want to wait forever to get my money back, so I didn’t book it.