Originally Posted by Adam Smith

I don't think you read my message carefully enough

Follow the prompt to change an existing flight, not to cancel one. Option #2 , not #3 , after getting in to flight rewards. But for what it's worth, I JUST called in and got connected to an agent immediately when choosing either option 2 or 3. And that's calling the regular Aeroplan 1-800 line, without entering my Aeroplan number, i.e. no priority for elite status, just the same as anyone else calling in.

I know that, at times, it has directed people to go online when choosing #3 to cancel a flight, but Aeroplan bookings can't be changed online, so I don't see how they could ever tell you to go online after choosing #2 .