Oh my god, I emailed air canada about my refund of fees and taxes that have been waiting 10 weeks now and, after waiting 12 days, got this response:
Dear Mr. (Fornorthtrader),
Thank you for contacting us about your refund request.

Respectfully, Customer Relations is unable to assist you on this matter, we invite you to contact Aeroplan directly for assistance. I have included their contact information below for your reference.



Aeroplan contact information is available at: www.aeroplan.com/helpcenter/contact-us

Please note that general information can be found at: www.aeroplan.com

Your concerns can also be addressed by the Aeroplan Customer Service Centre. Please contact them directly at:

1-800-361-5373.
We appreciate your understanding in this matter, and look forward to welcoming you on board again in the near future.
Sincerely,
Orfan Alvarez
Customer Relations