Originally Posted by
canadiancow
2. Complicated refund. This gets sent off to the AC refund department. This is generally required when you've done numerous exchanges, especially when the ticket was booked pre-Amadeus, or there have been involuntary schedule changes with no ADCOL.
Mine fit in the latter category. Had suffered some involuntary changes.
When I called, a month ago, the agent did not know how to handle it and had to put me on hold and ask for help.