Originally Posted by
Adam1222
I received an email today from "Refund Services" indicating my refund of taxes and fees had been processed. I had canceled the flight with Aeroplan on April 7, but Aeroplan realized they didn't properly request a refund from Air Canada until May 6. (Still not posted on my Amex though.) So, 100 days for me. Remarkable. I've had cancellations with AA, UA, DL, IB, and Jet2....none took anywhere close to this long.
Good to have datapoints in this thread. Gives me hope that my 28/05 Aeroplan refund request will be processed in 3 weeks
And yes, this is ridiculous.
Originally Posted by
farnorthtrader
Well, I received an email on August 12 that they have processed a refund for one of my ticket cancellations on May 4, so only 100 days to "process" a refund. I put process in quotes because I haven't actually received the refund on my card and the email says that it could take two months for the refund to show up in my account. It is not clear why a process that takes my business 48-72 hours to complete takes Air Canada between 102 and 160 days to complete. Even if I have to send a refund back through an OTA, it doesn't take more than 3 weeks.
Not to mention, there is still no sign of a refund for the other 5 tickets that I cancelled the same day.
Luckily once the email comes from Refund Services, I've gotten the money back within 5 days - I'd be surprised if its not there Monday - but you never know with this garbage airline.