Dec 10, 2020, 7:55 pm
Last edit by: Adam Smith
As of April 13, 2021 (in conjunction with the federal government bailout), AC is providing refunds for flights cancelled due to COVID, which applies to tickets with travel after February 1, 2020, and purchased before April 13, 2021. This includes flights cancelled by customers rather than AC.
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Master thread Air Canada Refunds vs credits; Class action lawsuit filed
Apr 7, 2020, 5:03 pm
#121
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Calling today got me nothing like that. Agent clearly stressed, kept talking about “current situation” and “air Canada going bankrupt” etc etc.
I did a detailed analysis in the financial update thread about why an insolvency may well be a non-event with regards to travel credits.
Apr 7, 2020, 8:00 pm
#123
Join Date: Feb 2020
Posts: 1,204
[QUOTE=capedreamer;32273888]Looks like CTA is deviating from the US and EU stance:
that's just a misleading inaccurate and incomplete presentation of the current situation. The author fails to mention the class action lawsuits and other recourses available to consumers (chargeback, small claim court)
The author is a "transportation reporter". I wonder if he's hoping to get keep getting invited to special events hosted by the airlines (route and aircraft debuts, ...)
Passengers hoping for refunds for cancelled flights will be out of luck
Canadian airline customers whose travel plans are upended by the COVID-19 pandemic and travel restrictions can get credits from the carriers, but have no right to a refund, according to changes made by the federal government.
Canada’s move to waive airlines’ responsibilities to give customers their money back sets it apart from Europe and the United States, where airlines have been ordered by regulators to provide refunds to people whose flights were cancelled due to the pandemic.
Canadian airline customers whose travel plans are upended by the COVID-19 pandemic and travel restrictions can get credits from the carriers, but have no right to a refund, according to changes made by the federal government.
Canada’s move to waive airlines’ responsibilities to give customers their money back sets it apart from Europe and the United States, where airlines have been ordered by regulators to provide refunds to people whose flights were cancelled due to the pandemic.
The author is a "transportation reporter". I wonder if he's hoping to get keep getting invited to special events hosted by the airlines (route and aircraft debuts, ...)
Apr 7, 2020, 9:14 pm
#124
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Apr 7, 2020, 9:57 pm
#125
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Apr 8, 2020, 6:13 am
#126
Join Date: Jun 2005
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Politicians have been always too cozy with AC unlike in most other countries. It's privately owned and yet the CTA always side with the airline. In Canada even technical reason delays or cancellations are not blind on the Airlines to provide anything like they do in the rest of the world.
I wonder what would be the legal implications of what CTA said about refunds in the court case? What if a Canadian airline goes under and not paying any refunds and their justification would be the CTA stand. Would the CTA then get sued?
I wonder what would be the legal implications of what CTA said about refunds in the court case? What if a Canadian airline goes under and not paying any refunds and their justification would be the CTA stand. Would the CTA then get sued?
Apr 8, 2020, 7:25 am
#127
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Canada OK’s travel vouchers for cancelled flights while U.S. and EU say passengers deserve a refund
https://www.cbc.ca/news/business/air...u-us-1.5524899
https://www.cbc.ca/news/business/air...u-us-1.5524899
Apr 8, 2020, 7:33 am
#128
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Anyone have any luck filing with DOT?
I had a flight leaving Chicago-YYZ-DEL-YYZ-YUL-ZBF
As I understand from the DOT site any flight leaving or arriving from the US is eligible for a refund if the flight is cancelled regardless of reason
I just filed with DOT and will see
I had a flight leaving Chicago-YYZ-DEL-YYZ-YUL-ZBF
As I understand from the DOT site any flight leaving or arriving from the US is eligible for a refund if the flight is cancelled regardless of reason
I just filed with DOT and will see
Apr 8, 2020, 7:46 am
#129
Moderator, Air Canada; FlyerTalk Evangelist
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I wonder what would be the legal implications of what CTA said about refunds in the court case?
What if a Canadian airline goes under and not paying any refunds and their justification would be the CTA stand. Would the CTA then get sued?
Apr 8, 2020, 8:20 am
#130
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Anyone have any luck filing with DOT?
I had a flight leaving Chicago-YYZ-DEL-YYZ-YUL-ZBF
As I understand from the DOT site any flight leaving or arriving from the US is eligible for a refund if the flight is cancelled regardless of reason
I just filed with DOT and will see
I had a flight leaving Chicago-YYZ-DEL-YYZ-YUL-ZBF
As I understand from the DOT site any flight leaving or arriving from the US is eligible for a refund if the flight is cancelled regardless of reason
I just filed with DOT and will see
Apr 8, 2020, 8:35 am
#131
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Then write to them. Politicians go where the votes are. If they start to hear from a lot of disgruntled voters/airline customers, maybe they'll do something about it.
The airlines may well cite CTA's statement in their defence, but the statement is not definitive (it does still say that cases will be examined individually) and not a ruling, so it's really not worth much.
No.
The airlines may well cite CTA's statement in their defence, but the statement is not definitive (it does still say that cases will be examined individually) and not a ruling, so it's really not worth much.
No.
Then something happened and this new rules came out. From the information I got the airlines and especially AC got it's influence to change it to what it's now.
Apr 8, 2020, 8:38 am
#132
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Not encouraging to read from the CBC article.
The CTA has suspended its complaint operations until June 30 to focus on more urgent matters during the pandemic.
The CTA has suspended its complaint operations until June 30 to focus on more urgent matters during the pandemic.
Apr 8, 2020, 8:50 am
#133
Join Date: May 2019
Posts: 302
Canada OK’s travel vouchers for cancelled flights while U.S. and EU say passengers deserve a refund
https://www.cbc.ca/news/business/air...u-us-1.5524899
https://www.cbc.ca/news/business/air...u-us-1.5524899
Apr 8, 2020, 8:59 am
#134
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It was just reported this morning on AF/KL refund thread that KLM “got the message” and introduced a new USA COVID-19 policy allowing for refunds for changes in excess of 3 hours while the rest of KLM passengers is only getting vouchers.
UA also backtracked in their COVID-19 refund last Friday shortly after DoT’s Enforcement Notice came out.
Not encouraging to read from the CBC article.
The CTA has suspended its complaint operations until June 30 to focus on more urgent matters during the pandemic.
The CTA has suspended its complaint operations until June 30 to focus on more urgent matters during the pandemic.
Last edited by seawolf; Apr 8, 2020 at 9:05 am
Apr 8, 2020, 10:53 am
#135
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The vast majority of fares Canada -> Europe permit a refund, minus a penalty of between 300-600$. Even in this climate. You should investigate if you don't want to dance around with the vouchers or pin your hopes on a class action that could take many many years to solve.