Originally Posted by
slickvik
At this point DOT is probably just a secondary resource after chargeback. More like adding to the pile of complaints so DOT is aware of the scale of what's happening.
Do both. The DoT complaint will help with the chargeback.
It was just reported this morning on AF/KL refund thread that KLM “got the message” and introduced a new USA COVID-19 policy allowing for refunds for changes in excess of 3 hours while the rest of KLM passengers is only getting vouchers.
UA also backtracked in their COVID-19 refund last Friday shortly after DoT’s Enforcement Notice came out.
Originally Posted by
tcook052
Not encouraging to read from the
CBC article.
The CTA has suspended its complaint operations until June 30 to focus on more urgent matters during the pandemic.
https://otc-cta.gc.ca/eng/covid-19-and-cta-services