Dec 10, 2020, 7:55 pm
Last edit by: Adam Smith
As of April 13, 2021 (in conjunction with the federal government bailout), AC is providing refunds for flights cancelled due to COVID, which applies to tickets with travel after February 1, 2020, and purchased before April 13, 2021. This includes flights cancelled by customers rather than AC.
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Master thread Air Canada Refunds vs credits; Class action lawsuit filed
Jul 23, 2020, 5:26 am
#871
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
Also no promised voucher. June 15 application to convert old credit for partially flown ticket.
Still no Aeroplan refund, coming up to 8 weeks, for a ticket that required manual looking at.
How do you people do business with this garbage airline on a frequent basis?
Still no Aeroplan refund, coming up to 8 weeks, for a ticket that required manual looking at.
How do you people do business with this garbage airline on a frequent basis?
Jul 23, 2020, 6:05 am
#872
Join Date: Aug 2014
Location: YYC
Posts: 2,074
As a datapoint, I opted to convert a cancelled trip to AP miles in June and it took 45 days to get the miles in my account. Another person I know who performed the same transaction about a week later got their miles deposited on the same day. So, they are running behind for sure, but at least for AP miles they appear to be doing the conversions in batches.
Jul 23, 2020, 2:25 pm
#874
Join Date: Aug 2012
Location: LAS
Posts: 1,525
I will be receiving future flight credit for flights they have canceled "due to COVD-19", rather than the full refund I requested. But, I promise the world, I will NEVER fly on Air Canada again! BTW, why do they not even refund the taxes I paid?
Jul 23, 2020, 3:08 pm
#875
Join Date: Apr 2009
Location: YYC / random hotel in YYZ
Programs: Back of the bus
Posts: 922
Because that will be part of your credit.
Jul 23, 2020, 3:08 pm
#876
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
The ironic thing is I would have gladly given them another chance had they refunded me like every other vendor who canceled my reservations. Now, not a chance. I won't even be transferring AmEx points to Aeroplan to use on a partner. Of course, I'm sure they don't care about their reputation since there's not much competition in Canada, and I doubt foreign customers make up much of their business.
Jul 23, 2020, 4:55 pm
#877
Join Date: Aug 2012
Location: LAS
Posts: 1,525
The ironic thing is I would have gladly given them another chance had they refunded me like every other vendor who canceled my reservations. Now, not a chance. I won't even be transferring AmEx points to Aeroplan to use on a partner. Of course, I'm sure they don't care about their reputation since there's not much competition in Canada, and I doubt foreign customers make up much of their business.
Jul 24, 2020, 1:38 pm
#878
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,663
I just submitted my Addendum by email and to the online docket (https://www.regulations.gov/docket?D=DOT-OST-2020-0074), but it looks as though it has to be reviewed manually before being posted to the site.
EDIT: It looks as though it was actually posted yesterday: https://www.regulations.gov/document...2020-0074-0005.
EDIT: It looks as though it was actually posted yesterday: https://www.regulations.gov/document...2020-0074-0005.
Last edited by strickerj; Jul 26, 2020 at 2:00 pm Reason: Add link
Jul 24, 2020, 5:24 pm
#879
Join Date: Feb 2020
Posts: 1,204
I just submitted my Addendum by email and to the online docket (https://www.regulations.gov/docket?D=DOT-OST-2020-0074), but it looks as though it has to be reviewed manually before being posted to the site.
Jul 26, 2020, 7:02 pm
#880
Join Date: Jul 2020
Location: Toronto
Posts: 25
Its been 10 weeks since I applied for a refund for a preferred seat I paid for but upgraded cabins instead. Totally ridiculous. Should be a cut-and-dry issue, as I provided all the information with my claim.
I have a 1/2 ticket now that I'm about to apply for AC credit, cant really use it any other way. I want my money. 600 maple-dollars goes a long way...
I have a 1/2 ticket now that I'm about to apply for AC credit, cant really use it any other way. I want my money. 600 maple-dollars goes a long way...
Last edited by Belmont_; Jul 26, 2020 at 7:23 pm
Jul 27, 2020, 9:35 am
#881
Join Date: Aug 2016
Location: YOW
Programs: Altitude 75K, LT Marriott Platinum
Posts: 258
For those who may be interested in the timeline for receiving refunds from Air Canada, I requested a refund for a Premium Economy class ticket on April 8 and I finally received the refund on July 26.
Jul 27, 2020, 10:41 am
#882
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
But 3 months for a refund, quite frankly, is pathetic. It seems to vary a lot though since I have had some flights that were refundable and I got the money back without a week.
Jul 27, 2020, 11:47 am
#883
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,309
I think a lot of us are interested in how long it takes to convert a cancelled booking to a gift card, since we were told it would be 6 weeks and it has now been longer.
But 3 months for a refund, quite frankly, is pathetic. It seems to vary a lot though since I have had some flights that were refundable and I got the money back without a week.
But 3 months for a refund, quite frankly, is pathetic. It seems to vary a lot though since I have had some flights that were refundable and I got the money back without a week.
If the refund is straight forward - it takes a couple days (I just got my Aeorplan refund back today cancelled yesterday)
If the refund needs to go manual - be it Aeroplan or a more complex revenue booking - you're in for a 4 month wait......
And remember those vouchers are coming June 15... wait no, an online system will be set up by July 5. oh wait....6 to 10 weeks - I am going to bet 4 months. Any takers?
Jul 27, 2020, 1:20 pm
#885
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
I'm sure one of us will post here once we actually get the magic email.
I'm curious to see if a lot of them get issued all at once, or it becomes something like the missing AQD "process".
I'm curious to see if a lot of them get issued all at once, or it becomes something like the missing AQD "process".
