Dec 10, 2020, 7:55 pm
Last edit by: Adam Smith
As of April 13, 2021 (in conjunction with the federal government bailout), AC is providing refunds for flights cancelled due to COVID, which applies to tickets with travel after February 1, 2020, and purchased before April 13, 2021. This includes flights cancelled by customers rather than AC.
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Master thread Air Canada Refunds vs credits; Class action lawsuit filed
Jul 6, 2020, 5:38 pm
#796
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 924
Out of three bookings, one request could be completed online:
One gave me this error message and I had to complete a web form to ask for the conversion into a voucher:
And the other one requires me to call Rez and request it from them.
A real mixed bag.
One gave me this error message and I had to complete a web form to ask for the conversion into a voucher:
And the other one requires me to call Rez and request it from them.
A real mixed bag.
Jul 6, 2020, 5:41 pm
#797
Join Date: Feb 2020
Posts: 1,204
I'm guessing the cases where you are directed to the web form are when the tickets are "too complicated" for Air Canada's systems in terms of determining eligibility or refund amount automatically for issuing the miles or voucher.
Jul 6, 2020, 5:48 pm
#798
Join Date: Jun 2016
Posts: 45
I am at the same situation. I canceled my award booking in February and milage back to my account immediately but taxes refund still haven’t credited back to my credit card in April. So I called Aeroplan and they said they already send taxes refund request to Air Canada and they can only open a claim for me again. I called Aeroplan agin at the end of May and Aeroplan said they cannot do anything. I finally gave up calling Aeroplan or Air Canada and called Amex to file a charge back. I successfully got the money back last week!
Jul 6, 2020, 8:14 pm
#799
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,343
So to recap on the self-service tool, they started cancelling flights in March, have consistently denied refunds for several months even when they are required under DOT and EU rules, and then on May 22 announced a new self-service tool would be coming soon to convert those restrictive credits into slightly more useful gift cards. It's now 6+ weeks after the press release announcing the self-service tool, they missed the initial June 15 release date, and the tool doesn't work for many bookings. And now it'll take another 6 weeks for someone to manually convert those cancelled bookings into a gift card. What a mess. 
Jul 7, 2020, 8:22 am
#800
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
But I'm not holding my breath.
Last edited by Bohemian1; Jul 7, 2020 at 11:33 am Reason: It's all theoretical at this point.
Jul 7, 2020, 10:56 am
#801
Join Date: Jul 2008
Location: YYZ
Programs: AC SE
Posts: 183
Does anyone know if these Air Canada Travel Vouchers they are going to issue would have the same rules as their traditional vouchers:
https://www.aircanada.com/ca/en/aco/...-vouchers.html
Those ones suggest that they 'can be redeemed to cover the base fare of a new booking. Any taxes and surcharges must be paid separately.'
I don't think I'll convert my credit to these vouchers if they do not cover fare and fees/taxes.
https://www.aircanada.com/ca/en/aco/...-vouchers.html
Those ones suggest that they 'can be redeemed to cover the base fare of a new booking. Any taxes and surcharges must be paid separately.'
I don't think I'll convert my credit to these vouchers if they do not cover fare and fees/taxes.
Jul 7, 2020, 3:02 pm
#802
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
Does anyone know if these Air Canada Travel Vouchers they are going to issue would have the same rules as their traditional vouchers:
https://www.aircanada.com/ca/en/aco/...-vouchers.html
Those ones suggest that they 'can be redeemed to cover the base fare of a new booking. Any taxes and surcharges must be paid separately.'
I don't think I'll convert my credit to these vouchers if they do not cover fare and fees/taxes.
https://www.aircanada.com/ca/en/aco/...-vouchers.html
Those ones suggest that they 'can be redeemed to cover the base fare of a new booking. Any taxes and surcharges must be paid separately.'
I don't think I'll convert my credit to these vouchers if they do not cover fare and fees/taxes.
Jul 7, 2020, 6:26 pm
#804
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
That's not how the vouchers work. A $399 round trip will generate a $399 voucher that can be applied to anything.
Jul 8, 2020, 10:52 am
#805
Join Date: Mar 2015
Location: YYT
Posts: 24
I must be blind but I don't see any option to convert a previously cancelled booking (flight was late march and it was cancelled on Mar 16th) on AC website. I keep seeing:
"In the coming weeks, you will be able to convert your previously cancelled booking (for original travel between March 1, 2020 and July 31, 2021) to an Air Canada Travel Voucher that is fully transferrable and never expires or Aeroplan Miles with an additional 65% bonus miles"
As others have mentioned, searching up a cancelled booking under my bookings doesn't result in anything.
"In the coming weeks, you will be able to convert your previously cancelled booking (for original travel between March 1, 2020 and July 31, 2021) to an Air Canada Travel Voucher that is fully transferrable and never expires or Aeroplan Miles with an additional 65% bonus miles"
As others have mentioned, searching up a cancelled booking under my bookings doesn't result in anything.
Jul 8, 2020, 12:04 pm
#806
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,233
You can get at your bookings in a couple of places on the AC site, but I had variable results. The best thing to do is just go here:
And enter the PNR / your name. You should get some kind of message, which may or may not be informative.
If that's not working for you, time to start dialing or use the web form. Good luck.
And enter the PNR / your name. You should get some kind of message, which may or may not be informative.
If that's not working for you, time to start dialing or use the web form. Good luck.
Jul 8, 2020, 1:24 pm
#807
Join Date: Feb 2020
Posts: 1,204
Air Canada's answer to a complainant who is an American resident and purchased ex-US flights:
https://beta.regulations.gov/docket/...-0063/document
Air Canada is being dangerously bold
https://beta.regulations.gov/docket/...-0063/document
Air Canada is being dangerously bold
Jul 8, 2020, 1:28 pm
#808
Join Date: Sep 2010
Posts: 44
Has anyone actually received an AC voucher yet for a cancellation that was converted to the new voucher option? I cancelled prior to June 1, then used the self-serve option on June 15 to convert into the new no-expiry, multiple-use voucher, but haven't gotten anything. I called the E50K line and was told the queue was extremely long and only SEs were being prioritized.
I'm hoping to book travel in the next week or so and will be annoyed if I have to spend cash again rather than using the few thousand dollars I should theoretically have coming via a voucher.
I'm hoping to book travel in the next week or so and will be annoyed if I have to spend cash again rather than using the few thousand dollars I should theoretically have coming via a voucher.
I am still waiting. Cancelled on June 4, 2020. Email I received said 4 weeks. Nothing yet. Any advice from anyone?
Jul 8, 2020, 1:55 pm
#809
Join Date: Mar 2015
Location: YYT
Posts: 24
You can get at your bookings in a couple of places on the AC site, but I had variable results. The best thing to do is just go here:
And enter the PNR / your name. You should get some kind of message, which may or may not be informative.
If that's not working for you, time to start dialing or use the web form. Good luck.
And enter the PNR / your name. You should get some kind of message, which may or may not be informative.
If that's not working for you, time to start dialing or use the web form. Good luck.
Jul 8, 2020, 2:03 pm
#810
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,359
Air Canada's answer to a complainant who is an American resident and purchased ex-US flights:
https://beta.regulations.gov/docket/...-0063/document
Air Canada is being dangerously bold
https://beta.regulations.gov/docket/...-0063/document
Air Canada is being dangerously bold
???????
They're out something like $2000. How is there no harm?
I can at least see AC arguing the other points, but that one doesn't make sense.