Dec 10, 2020, 7:55 pm
Last edit by: Adam Smith
As of April 13, 2021 (in conjunction with the federal government bailout), AC is providing refunds for flights cancelled due to COVID, which applies to tickets with travel after February 1, 2020, and purchased before April 13, 2021. This includes flights cancelled by customers rather than AC.
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Master thread Air Canada Refunds vs credits; Class action lawsuit filed
Jun 25, 2020, 2:47 pm
#706
Join Date: Dec 2012
Location: SEA
Posts: 51
Next docket (and the 1st first-party complaint) that Air Canada is due to respond to is due on June 29th - https://www.regulations.gov/docket?D=DOT-OST-2020-0056
Jun 25, 2020, 2:53 pm
#707
Join Date: Dec 2006
Location: YEG
Posts: 3,925
Air Canada reverses course, offers refunds to some passengers with flights cancelled due to COVID
https://www.cbc.ca/news/business/air...ange-1.5627362
Air Canada has quietly changed its refund policy to allow some customers whose flights were cancelled due to the COVID-19 pandemic to recoup their cash — but not passengers whose trips originated in Canada.Customers with flights originating in the European Union, Switzerland and Iceland due to the pandemic are "entitled to receive a refund," states a document recently posted to Air Canada's website.
Jun 25, 2020, 2:55 pm
#708
Original Poster
Join Date: Aug 2018
Location: YYZ & MCO
Programs: AC E75K, MR/SPG Plat Ambassador, UA G
Posts: 105
There's actually an earlier one due tomorrow - https://www.regulations.gov/docket?D=DOT-OST-2020-0055
Jun 25, 2020, 3:01 pm
#709
Join Date: Oct 2018
Posts: 5
The April flights were YYZ-CUN round trip. Air Canada emailed us in late March that Air Canada had cancelled the Mexico flights due to Covid.
Last edited by superperson44; Jun 25, 2020 at 3:03 pm Reason: error
Jun 25, 2020, 3:11 pm
#710
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,359
We were in USA on March 14 when that day the Cdn govt warned Canadians to return to Canada (CBCNews.ca "Canadian travellers should return home while they still can, Champagne recommends"). We cancelled our original return flight (late March) and got back to YYZ on March 17.
The April flights were YYZ-CUN round trip. Air Canada emailed us in late March that Air Canada had cancelled the Mexico flights due to Covid.
The April flights were YYZ-CUN round trip. Air Canada emailed us in late March that Air Canada had cancelled the Mexico flights due to Covid.
Jun 25, 2020, 4:21 pm
#711
Join Date: May 2020
Posts: 16
Hi All from Dublin Ireland,
https://www.cbc.ca/news/business/air...ange-1.5627362
I have been trying to receive a refund from Air Canada regarding a flight I booked in December 2019. My flight was a direct flight Dublin-Vancouver return.
This route was suspended in May and we were re routed via Toronto without a choice. This is something we do not wish to do and requested a refund. Air Canada have refused but offered a voucher. I have not accepted the voucher and have not accepted the flight change yet.
Does the article above, now mean I should get back in touch with Air Canada and ask for my refund ??
Regards to all and Stay Safe
https://www.cbc.ca/news/business/air...ange-1.5627362
I have been trying to receive a refund from Air Canada regarding a flight I booked in December 2019. My flight was a direct flight Dublin-Vancouver return.
This route was suspended in May and we were re routed via Toronto without a choice. This is something we do not wish to do and requested a refund. Air Canada have refused but offered a voucher. I have not accepted the voucher and have not accepted the flight change yet.
Does the article above, now mean I should get back in touch with Air Canada and ask for my refund ??
Regards to all and Stay Safe
Jun 25, 2020, 4:33 pm
#712
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
Does the article above, now mean I should get back in touch with Air Canada and ask for my refund ??
Jun 25, 2020, 4:41 pm
#713
Join Date: May 2020
Posts: 16
Many thanks Adam Smith, I really appreciate all the help and guidance I have received.
I will send a request again to AC and let you know.
Following your advice, I did raise a complaint to the Irish Authority but received an email saying it would take 4-6 weeks for them to get back to me. We are now 4 weeks into that.
I had also contacted my Credit Card company to start a chargeback but I was told I could not do that until the revised flight departed which I found strange. I then complained about this to consumer affairs who helped me send an email to the credit card company. I received a reply and they have started the chargeback process. I will keep you all updated. I am not giving up on a refund just yet (smiles)
Regards and Stay Safe
I will send a request again to AC and let you know.
Following your advice, I did raise a complaint to the Irish Authority but received an email saying it would take 4-6 weeks for them to get back to me. We are now 4 weeks into that.
I had also contacted my Credit Card company to start a chargeback but I was told I could not do that until the revised flight departed which I found strange. I then complained about this to consumer affairs who helped me send an email to the credit card company. I received a reply and they have started the chargeback process. I will keep you all updated. I am not giving up on a refund just yet (smiles)
Regards and Stay Safe
Jun 25, 2020, 4:56 pm
#714
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
I will send a request again to AC and let you know.
Following your advice, I did raise a complaint to the Irish Authority but received an email saying it would take 4-6 weeks for them to get back to me. We are now 4 weeks into that.
I had also contacted my Credit Card company to start a chargeback but I was told I could not do that until the revised flight departed which I found strange. I then complained about this to consumer affairs who helped me send an email to the credit card company. I received a reply and they have started the chargeback process. I will keep you all updated. I am not giving up on a refund just yet (smiles)
Following your advice, I did raise a complaint to the Irish Authority but received an email saying it would take 4-6 weeks for them to get back to me. We are now 4 weeks into that.
I had also contacted my Credit Card company to start a chargeback but I was told I could not do that until the revised flight departed which I found strange. I then complained about this to consumer affairs who helped me send an email to the credit card company. I received a reply and they have started the chargeback process. I will keep you all updated. I am not giving up on a refund just yet (smiles)
Glad that your credit card issuer eventually came to their senses on when the chargeback could be initiated though.
Jun 25, 2020, 5:51 pm
#715
Join Date: May 2020
Posts: 16
AC is probably pretty slow to respond these days. If you can bear leaving your phone on speaker for a while, I'd suggest calling in rather than writing in, as you might be able to get it resolved right then and there on the phone, rendering the chargeback and regulatory complaint moot.
Glad that your credit card issuer eventually came to their senses on when the chargeback could be initiated though.
Glad that your credit card issuer eventually came to their senses on when the chargeback could be initiated though.
So, I am very happy with this outcome but will wait until I get the email and credit card refund before I will celebrate....lol.
Thank you Adam Smith and all the other kind people who helped, I just hope the refund arrives.
I will keep you posted and THANK YOU all again very much.
Stay Safe
Jun 25, 2020, 6:30 pm
#716
Join Date: Feb 2020
Posts: 1,204
agreed - law firm representing AC has steel
Telling the DOT your rules don't apply, in Canada the airlines got together to publish an APPR with no teeth, and claimed it was for consumer protection? Wow
Do they really think the DOT will say yeah sorry foreign airlines can do whatever they want, we were just kidding with these rules all along?
Telling the DOT your rules don't apply, in Canada the airlines got together to publish an APPR with no teeth, and claimed it was for consumer protection? Wow
Do they really think the DOT will say yeah sorry foreign airlines can do whatever they want, we were just kidding with these rules all along?
Last edited by hoipolloi; Jun 25, 2020 at 7:14 pm
Jun 25, 2020, 11:10 pm
#717
FlyerTalk Evangelist
Join Date: May 2001
Posts: 10,971
EU first, would US be next?
Jun 26, 2020, 6:52 am
#719
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
You may wish to write your MP, the Transportation Minister, and the CTA to try to change this, because AC shows no sign of budging unless forced by a government entity.
Jun 26, 2020, 7:44 am
#720
Join Date: May 2009
Location: YYZ
Programs: AC 50KK, Bonvoy Lifetime Platinum
Posts: 33
I called in for my Nice to Toronto flight refund and was told they are updating the website and you will be able to serve serve on Monday. If not call us then. I will try again later today but wanted to share this data point.
I called the SE desk.
Jason
I called the SE desk.
Jason