Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Air Canada | Aeroplan
Reload this Page >

Master thread Air Canada Refunds vs credits; Class action lawsuit filed

Master thread Air Canada Refunds vs credits; Class action lawsuit filed

    Hide Wikipost
Old Nov 3, 21, 7:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Adam Smith
Wiki Link
As of April 13, 2021 (in conjunction with the federal government bailout), AC is providing refunds for flights cancelled due to COVID, which applies to tickets with travel after February 1, 2020, and purchased before April 13, 2021. This includes flights cancelled by customers rather than AC.

Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.

AC refund portal

Online refund request form

Press release on the bailout
Print Wikipost

Old Jul 23, 20, 5:26 am
  #871  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 22,420
Also no promised voucher. June 15 application to convert old credit for partially flown ticket.

Still no Aeroplan refund, coming up to 8 weeks, for a ticket that required manual looking at.

How do you people do business with this garbage airline on a frequent basis?
rankourabu is offline  
Old Jul 23, 20, 6:05 am
  #872  
 
Join Date: Aug 2014
Location: YYC-PRG/VIE
Posts: 1,764
As a datapoint, I opted to convert a cancelled trip to AP miles in June and it took 45 days to get the miles in my account. Another person I know who performed the same transaction about a week later got their miles deposited on the same day. So, they are running behind for sure, but at least for AP miles they appear to be doing the conversions in batches.
YYCCL3 is offline  
Old Jul 23, 20, 8:40 am
  #873  
 
Join Date: Feb 2020
Posts: 1,024
Still no voucher for my wife
hoipolloi is offline  
Old Jul 23, 20, 2:25 pm
  #874  
 
Join Date: Aug 2012
Location: LAS
Posts: 1,508
I will be receiving future flight credit for flights they have canceled "due to COVD-19", rather than the full refund I requested. But, I promise the world, I will NEVER fly on Air Canada again! BTW, why do they not even refund the taxes I paid?
strickerj likes this.
NextTrip is offline  
Old Jul 23, 20, 3:08 pm
  #875  
 
Join Date: Apr 2009
Location: YYC / random hotel in YYZ
Programs: Back of the bus
Posts: 823
Originally Posted by NextTrip View Post
I will be receiving future flight credit for flights they have canceled "due to COVD-19", rather than the full refund I requested. But, I promise the world, I will NEVER fly on Air Canada again! BTW, why do they not even refund the taxes I paid?
Because that will be part of your credit.
jazzsax is offline  
Old Jul 23, 20, 3:08 pm
  #876  
 
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,489
Originally Posted by NextTrip View Post
I will be receiving future flight credit for flights they have canceled "due to COVD-19", rather than the full refund I requested. But, I promise the world, I will NEVER fly on Air Canada again! BTW, why do they not even refund the taxes I paid?
The ironic thing is I would have gladly given them another chance had they refunded me like every other vendor who canceled my reservations. Now, not a chance. I won't even be transferring AmEx points to Aeroplan to use on a partner. Of course, I'm sure they don't care about their reputation since there's not much competition in Canada, and I doubt foreign customers make up much of their business.
strickerj is offline  
Old Jul 23, 20, 4:55 pm
  #877  
 
Join Date: Aug 2012
Location: LAS
Posts: 1,508
Originally Posted by strickerj View Post
The ironic thing is I would have gladly given them another chance had they refunded me like every other vendor who canceled my reservations. Now, not a chance. I won't even be transferring AmEx points to Aeroplan to use on a partner. Of course, I'm sure they don't care about their reputation since there's not much competition in Canada, and I doubt foreign customers make up much of their business.
Exactly! I would have booked them again without blinking if they had done the right thing and given a refund. My trip was from Vegas, through Canada to Europe and back. Over $4600USD including taxes for business class.
strickerj likes this.
NextTrip is offline  
Old Jul 24, 20, 1:38 pm
  #878  
 
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,489
I just submitted my Addendum by email and to the online docket (https://www.regulations.gov/docket?D=DOT-OST-2020-0074), but it looks as though it has to be reviewed manually before being posted to the site.

EDIT: It looks as though it was actually posted yesterday: https://www.regulations.gov/document...2020-0074-0005.

Last edited by strickerj; Jul 26, 20 at 2:00 pm Reason: Add link
strickerj is offline  
Old Jul 24, 20, 5:24 pm
  #879  
 
Join Date: Feb 2020
Posts: 1,024
Originally Posted by strickerj View Post
I just submitted my Addendum by email and to the online docket (https://www.regulations.gov/docket?D=DOT-OST-2020-0074), but it looks as though it has to be reviewed manually before being posted to the site.
yes it does. It should be posted Monday.
strickerj likes this.
hoipolloi is offline  
Old Jul 26, 20, 7:02 pm
  #880  
 
Join Date: Jul 2020
Location: Toronto
Posts: 8
Its been 10 weeks since I applied for a refund for a preferred seat I paid for but upgraded cabins instead. Totally ridiculous. Should be a cut-and-dry issue, as I provided all the information with my claim.

I have a 1/2 ticket now that I'm about to apply for AC credit, cant really use it any other way. I want my money. 600 maple-dollars goes a long way...
strickerj likes this.

Last edited by Belmont_; Jul 26, 20 at 7:23 pm
Belmont_ is offline  
Old Jul 27, 20, 9:35 am
  #881  
 
Join Date: Aug 2016
Location: YOW
Programs: Altitude 75K, LT Marriott Titanium
Posts: 245
For those who may be interested in the timeline for receiving refunds from Air Canada, I requested a refund for a Premium Economy class ticket on April 8 and I finally received the refund on July 26.
unclepants and strickerj like this.
qrctraveller is offline  
Old Jul 27, 20, 10:41 am
  #882  
 
Join Date: Apr 2008
Location: Ottawa
Programs: Altitude E50K / *G
Posts: 854
Originally Posted by qrctraveller View Post
For those who may be interested in the timeline for receiving refunds from Air Canada, I requested a refund for a Premium Economy class ticket on April 8 and I finally received the refund on July 26.
I think a lot of us are interested in how long it takes to convert a cancelled booking to a gift card, since we were told it would be 6 weeks and it has now been longer.

But 3 months for a refund, quite frankly, is pathetic. It seems to vary a lot though since I have had some flights that were refundable and I got the money back without a week.
unclepants, wrp96 and strickerj like this.
dr_torch is offline  
Old Jul 27, 20, 11:47 am
  #883  
FlyerTalk Evangelist
 
Join Date: Jan 2002
Location: Canada
Programs: UA*1K, BA Silver, AC35k
Posts: 22,420
Originally Posted by dr_torch View Post
I think a lot of us are interested in how long it takes to convert a cancelled booking to a gift card, since we were told it would be 6 weeks and it has now been longer.

But 3 months for a refund, quite frankly, is pathetic. It seems to vary a lot though since I have had some flights that were refundable and I got the money back without a week.
Closer to 4 months! But yes, pathetic, but from an eternally pathetic airline, to be expected

If the refund is straight forward - it takes a couple days (I just got my Aeorplan refund back today cancelled yesterday)

If the refund needs to go manual - be it Aeroplan or a more complex revenue booking - you're in for a 4 month wait......


And remember those vouchers are coming June 15... wait no, an online system will be set up by July 5. oh wait....6 to 10 weeks - I am going to bet 4 months. Any takers?
rankourabu is offline  
Old Jul 27, 20, 12:17 pm
  #884  
 
Join Date: Nov 2010
Location: YYC
Programs: AC SE MM
Posts: 546
Originally Posted by rankourabu View Post
And remember those vouchers are coming June 15... wait no, an online system will be set up by July 5. oh wait....6 to 10 weeks - I am going to bet 4 months. Any takers?
I think that is too optimistic.
mountainboy is online now  
Old Jul 27, 20, 1:20 pm
  #885  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (Wave as you fly over)
Programs: AC*SE100K, wood level status in various other programs
Posts: 4,646
I'm sure one of us will post here once we actually get the magic email.

I'm curious to see if a lot of them get issued all at once, or it becomes something like the missing AQD "process".
Bohemian1 is online now  

Thread Tools
Search this Thread