Dec 10, 2020, 7:55 pm
Last edit by: Adam Smith
As of April 13, 2021 (in conjunction with the federal government bailout), AC is providing refunds for flights cancelled due to COVID, which applies to tickets with travel after February 1, 2020, and purchased before April 13, 2021. This includes flights cancelled by customers rather than AC.
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Going forward (i.e. tickets purchased on or after April 13, 2021), cancelled flights will be refunded if AC does not offer a re-booking option with departure +/- 3 hours from the original time.
AC refund portal
Online refund request form
Press release on the bailout
Master thread Air Canada Refunds vs credits; Class action lawsuit filed
Aug 14, 2021, 7:40 pm
#1666
Join Date: Jan 2016
Location: Toronto, ON
Posts: 232
Requesting a refund after accepting a flight change
Hey guys,
I had booked 2 Business Class (lowest) tickets with AC from YYZ-AMS, but a few weeks ago they cancelled all of its direct flights to AMS, rerouted us through FRA and then sent an email asking me to Accept the new flights/time on the AC portal, which I did.
So now after 3 weeks, I just found out from my friends (who had booked the same itinerary) that they can't do FRA (long story), so there goes our planning.
We're now planning to get a refund from AC, and just fly KLM, they still have direct flights from YYZ to AMS.
Question: Do i have a case to be asking AC to give us a full refund (even though I did accept the new routing) or am I stuck with losing $150/passenger for a normal business (lowest) refund scenario?
Edit:
Update: I got lucky and only had to wait on hold with AC for less than 40 minutes. I was able to get a full refund back to my card; the agent on the phone was extremely helpful.
I had booked 2 Business Class (lowest) tickets with AC from YYZ-AMS, but a few weeks ago they cancelled all of its direct flights to AMS, rerouted us through FRA and then sent an email asking me to Accept the new flights/time on the AC portal, which I did.
So now after 3 weeks, I just found out from my friends (who had booked the same itinerary) that they can't do FRA (long story), so there goes our planning.
We're now planning to get a refund from AC, and just fly KLM, they still have direct flights from YYZ to AMS.
Question: Do i have a case to be asking AC to give us a full refund (even though I did accept the new routing) or am I stuck with losing $150/passenger for a normal business (lowest) refund scenario?
Edit:
Update: I got lucky and only had to wait on hold with AC for less than 40 minutes. I was able to get a full refund back to my card; the agent on the phone was extremely helpful.
Last edited by hsandhar; Aug 14, 2021 at 8:53 pm Reason: Got my refund (answer).
Aug 14, 2021, 8:28 pm
#1667
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
I don’t know the answer but I’m very curious why your friends cannot connect through FRA if they are able to enter AMS.
Aug 14, 2021, 8:52 pm
#1669
Join Date: Jan 2016
Location: Toronto, ON
Posts: 232
Got the refund.
Update: I got lucky and only had to wait on hold with AC for less than 40 minutes. I was able to get a full refund back to my card; the agent on the phone was extremely helpful.
Aug 26, 2021, 8:38 am
#1670
Join Date: Aug 2017
Posts: 69
Current refund time for canceled ticket into AP points?
I am about to cancel an AC ticket and would like to turn it into AP points with 65% bonus.
How long does it currently take to get the points into my account?
I am also looking forward to use those points on an award flight soon.
Thank you
How long does it currently take to get the points into my account?
I am also looking forward to use those points on an award flight soon.
Thank you
Aug 29, 2021, 7:29 am
#1671
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
How does one track the status of a refund from AC due to a flight booked for April 2020 and then cancelled due to covid? I request the refund due to covid in early July 2021.
Aug 29, 2021, 9:57 am
#1672
Join Date: Feb 2020
Location: YYZ
Programs: AC SE MM, BW Diamond Select
Posts: 706
Visit: https://www.aircanada.com/ca/en/aco/...r-support.html
Enter your case number in the appropriate field. AC was processing flights as of June 28, 2020 the other day.
I requested my refund on July 3 and have had 1 email apologizing for the delay, but no update.
Enter your case number in the appropriate field. AC was processing flights as of June 28, 2020 the other day.
I requested my refund on July 3 and have had 1 email apologizing for the delay, but no update.
Aug 29, 2021, 2:25 pm
#1673
Join Date: Jun 2015
Posts: 343
What is considered as "Uncontrollable" within the context of COVID-19 cancellations has guidance from the CTA via Determination No. A-2020-42 actually (Link: https://otc-cta.gc.ca/node/569158) It states:[8] Section 10 of the APPR provides a non-exhaustive list of situations considered outside the air carrier’s control (the third category above). These include medical emergencies and orders or instructions from state officials. In the context of the COVID-19 pandemic, the following would be considered outside a carrier’s control:
- flight disruptions to locations that are covered by a government advisory against travel or unnecessary travel due to COVID-19;
- employee quarantine or self-isolation due to COVID-19;
- employee refusal to work under Part II of the Canada Labour Code, R.S.C, 1985, c. L-2, (or equivalent law) due to COVID-19; and
- additional hygiene or passenger health screening processes put in place due to COVID-19.
Sorry for replying to you so much later, but that determination expired in April (it was extended to June of 2020 as well) 2020, and the CTA appears to have clarified that they will not extend it, see here:
https://otc-cta.gc.ca/eng/ruling/a-2021-54
Sep 3, 2021, 12:49 pm
#1674
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
I cancelled some flights on Wednesday and received my e-voucher emails today.
Dunno what they've done, or if this is the new normal, but well done AC for speeding this process up!
Dunno what they've done, or if this is the new normal, but well done AC for speeding this process up!
Sep 3, 2021, 1:20 pm
#1675
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
I made a change to an itinerary 2+ weeks ago that was supposed to result in a gift card / voucher + a credit card refund of airport taxes. I'm told both can take up to 6 weeks to arrive...
Sep 10, 2021, 5:59 pm
#1676
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Trying to cancel a flight (voluntarily) - paid cash. It properly gives me the option of refunding as Aeroplan miles (no thank you), or in an AC travel voucher (and understand I can use for anyone for any AC flight and it does not expire. However, the refund page says to allow 6 weeks(!) for issue. Is this SOP? Does it normally actually take this long?
Sep 10, 2021, 6:35 pm
#1677
Join Date: May 2020
Location: YYZ
Programs: AC SE, AA PlatPro, Hyatt Globalist, Bonvoy Plat & LT Gold, Hilton Gold, National EE
Posts: 878
Trying to cancel a flight (voluntarily) - paid cash. It properly gives me the option of refunding as Aeroplan miles (no thank you), or in an AC travel voucher (and understand I can use for anyone for any AC flight and it does not expire. However, the refund page says to allow 6 weeks(!) for issue. Is this SOP? Does it normally actually take this long?
Sep 10, 2021, 6:42 pm
#1678
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Speaking of settling....I was just catching up on the Aerospace & Defense section on Reuters and saw this bit in the corner of the page.
QUOTE:
" The department said on Thursday that settlement negotiations with Air Canada "are continuing." Air Canada did not immediately comment. "
Article:
U.S. probing 18 airlines over delayed refund complaints - September 9, 2021
https://www.reuters.com/business/aer...ts-2021-09-09/
.
Sep 24, 2021, 9:02 pm
#1679
Join Date: Jan 2017
Location: SFO/SJC/OAK
Programs: OZ Diamond (*G), KQ Asante Gold (ST+), Hilton Diamond, IHG Diamond, Marriott Gold
Posts: 1,511
Does anyone have experience filing against AC in US small claims court? I am getting to the point where I'm done listening to their ridiculous excuses as I wait to get refunded for a ticket canceled 13 months ago.
Sep 25, 2021, 6:50 am
#1680
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,639
What’s the background? Is this a non refundable ticket? Or is it a refundable ticket and it is not hitting the credit card?