Oct 28, 2019, 2:48 pm
The Newly Redesigned Air Canada Mobile App (Fall 2019)
Feb 27, 2022, 10:17 pm
#826
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,780
The most recent version or two of the app seem slower at picking up new bookings. Back when I was UFPing last fall, I could make a booking in the FP app, switch over to the main app, and almost as soon as I did, it would refresh the bookings and add the new booking(s) I had just made in the FP app.
Now, not only does it not do that, but even if I close the main app to force it to refresh, it often doesn't pick up the new bookings for several minutes.
I have the same issue. I think the problem is the rollover and regular miles both start at zero, rather than the rollover miles red circle starting at the end of the turquoise rollover miles circle. You have earned about 40K SQM this year outside rollovers, I've earned about 87K, and I think our progress looks about right on the counter if you only consider those numbers.
Are you on Android or iOS?
Now, not only does it not do that, but even if I close the main app to force it to refresh, it often doesn't pick up the new bookings for several minutes.
Are you on Android or iOS?
Feb 28, 2022, 12:33 am
#827
Original Poster
Join Date: Feb 2018
Location: YYT
Programs: M-Bonvoy Platinum Elite, Aeroplan 50K, DragonPass, AMEX MR, NEXUS
Posts: 1,715
This is happening to me also. At first I assumed it had something to do with me redownloading the app because this was not an issue prior to me doing that. Such a nuisance.
Feb 28, 2022, 7:15 am
#828
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,374
Never seen it do that before. 🤔
Last edited by King Chung Huang; Feb 28, 2022 at 9:18 am Reason: speling
Feb 28, 2022, 10:38 am
#830
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,356
Even on Android, with my 21 trips, it's definitely sluggish until it fetches everything.
Feb 28, 2022, 11:39 am
#831
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,810
I have not seen this mentioned above, but could be that I missed it. Points balance is not the same on Iphone and on the web site. Correct on the web, wrong total on ios. The list of transactions seems OK though, it's just the balance that's wrong.
Mar 3, 2022, 10:49 pm
#832
Join Date: Sep 2008
Location: YVR
Programs: AC*SE-MM, BA Bronze, Marriott Titanium & lifetime Plat
Posts: 1,820
Mar 4, 2022, 7:45 am
#833
Join Date: May 2018
Location: Toronto, Ontario, Canada
Posts: 188
Mar 4, 2022, 8:19 am
#834
Join Date: Sep 2013
Programs: AC SEMM DL DM
Posts: 393
New version seems to have removed my flights from my calendar too. Not sure if that integration is broken, or is taking its time to update, or what. (Edit: Now that I'm signed back in on both iPad and iPhone -- at least for now -- flights are showing up in calendar as expected.)
On the plus side, the sign-in thing doesn't seem to happen on my iPad. I've had to sign in like one or two times over the last few weeks. And not one or two times an hour like my phone.
Mar 8, 2022, 9:01 pm
#835
Join Date: Jul 2008
Posts: 195
I am getting very strange details on the mobile app re my trips. No longer shows my waitlisted upgrades. Downgraded LHR-YVR from PE to Economy. Upgraded YVR-YYJ to PE from Economy. Clever as it is a Q400.
This was correct yesterday when I checked through the web. Should I be worried?
This was correct yesterday when I checked through the web. Should I be worried?
Mar 9, 2022, 9:09 am
#836
Join Date: Jun 2016
Location: YYZ
Programs: NEXUS, Aeroplan, SkyMiles, WestJet, IHG Platinum, IC Ambassador
Posts: 93
In my case, I can't even sign in to the app (Android). The sign-in button is completely non-responsive. I've tried clearing the cache and deleting/reinstalling the app to no avail. Does anyone know of a fix or workaround?
Mar 9, 2022, 9:33 am
#837
Join Date: Dec 2015
Location: YHZ
Programs: AC SE100K, AC 1MM, Marriott Gold, Hilton Gold,Hertz something or other, Sandals Sapphire, etc
Posts: 1,163
The app seemingly removed the booking for my upcoming flight around the time check-in opened. It’s been in the app for weeks. But, when I received the email to check in and went to the app, it wasn’t there anymore. I had to dig up the booking reference and re-add it.
Never seen it do that before. 🤔
Never seen it do that before. 🤔
Happened yesterday for another reservation for this upcoming weekend (FP booking). Other reservations (also FP bookings) remained. Closed out the app and reopened (twice). It eventually reloaded the flights.
Mar 10, 2022, 8:02 am
#839
Join Date: Aug 2006
Location: Toronto, ON
Posts: 179
I am having the same problem (iPhone app). Happened last weekend a day before the flight. Booking disappeared and had to be re-added manually. Aeroplan booking
Happened yesterday for another reservation for this upcoming weekend (FP booking). Other reservations (also FP bookings) remained. Closed out the app and reopened (twice). It eventually reloaded the flights.
Happened yesterday for another reservation for this upcoming weekend (FP booking). Other reservations (also FP bookings) remained. Closed out the app and reopened (twice). It eventually reloaded the flights.
