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-   -   The Newly Redesigned Air Canada Mobile App (Fall 2019) (https://www.flyertalk.com/forum/air-canada-aeroplan/1993153-newly-redesigned-air-canada-mobile-app-fall-2019-a.html)

musicmtl Feb 14, 2020 6:01 am

Oh no. The app now keeps crashing every time I click on a reservation. Will try a reboot, but if that doesn't fix it, then the app will be completely unusable until a fix is released.

Edit: Rebooted and no change. The app is unusable until a new version is released.

TechnoTourist Feb 14, 2020 7:58 am


Originally Posted by musicmtl (Post 32071188)
Oh no. The app now keeps crashing every time I click on a reservation. Will try a reboot, but if that doesn't fix it, then the app will be completely unusable until a fix is released.

Edit: Rebooted and no change. The app is unusable until a new version is released.

Clear the app data/cache

musicmtl Feb 14, 2020 10:59 am


Originally Posted by TechnoTourist (Post 32071581)
Clear the app data/cache

Didn't do that, but all of a sudden the app is working fine. Probably something in the back end that was sending some improperly formatted data, or something along those lines.

Duff76 Feb 15, 2020 5:48 pm

I hate this app.

That is all.

Genetk44 Feb 18, 2020 6:54 pm

Just updated to iOS 5.2.0 today. I see absolutely no improvements on this update compared to the previous update. The app still sucks, lacks the same features as before, still requires multiple steps to do what used to take one step. So...still pretty well the worst app I've ever cone across.

FifthBiz Feb 18, 2020 7:32 pm


Originally Posted by Genetk44 (Post 32087945)
Just updated to iOS 5.2.0 today. I see absolutely no improvements on this update compared to the previous update. The app still sucks, lacks the same features as before, still requires multiple steps to do what used to take one step. So...still pretty well the worst app I've ever cone across.

You must use very few apps. Chill

Genetk44 Feb 19, 2020 5:47 pm


Originally Posted by FifthBiz (Post 32088053)
You must use very few apps. Chill

You're right, I choose not to live on my computer...and it's still the most useless app I've come across in 20 years. As for chilling...not to worry, I've been spending the past 4 months on a tropical beach enjoying myself.🤣

RatherBeInYOW Feb 22, 2020 6:52 pm

I’m enjoying getting notifications from the app for flights today that I rebooked weeks ago and am no longer flying.

braysu Feb 23, 2020 8:30 am

My trips-flight changes
 
Can anyone tell me when your flight changes how you figure out which version in my trips is the most recent? Is it the itinerary with no number, #1 or #2 ? Would be nice if there was a date of change or something to advise which one is valid.
https://cimg2.ibsrv.net/gimg/www.fly...a47b7577d.jpeg

Adam Smith Feb 23, 2020 8:36 am


Originally Posted by braysu (Post 32103446)
Can anyone tell me when your flight changes how you figure out which version in my trips is the most recent? Is it the itinerary with no number, #1 or #2 ? Would be nice if there was a date of change or something to advise which one is valid.

The highest number is the one that's most recent and therefore "valid". If it makes you feel better, I have one that has 3 :)

​​​This is a case where it may be easier to look at the booking on the website, where they make it fairly clear what has changed.

Sopwith Feb 23, 2020 10:16 am

Just tried checking in with the app for the first time. I think I’m checked in but no BP delivered by the app. :rolleyes: Tried on my laptop and got the email with the link to the BP. It appears, but when I click “Add” it takes me to a blank screen. :rolleyes::rolleyes:

24left Feb 23, 2020 10:38 am


Originally Posted by Sopwith (Post 32103738)
Just tried checking in with the app for the first time. I think I’m checked in but no BP delivered by the app. :rolleyes: Tried on my laptop and got the email with the link to the BP. It appears, but when I click “Add” it takes me to a blank screen. :rolleyes::rolleyes:

@Sopwith
In the app, did you try and click the More tab at the bottom and then Boarding Passes?

As for the "email with the link to the BP. It appears, but when I click “Add” it takes me to a blank screen", I get that often and it sometimes takes 2 or 3 tries of clicking the link from the email to get it to load into wallet. Sometimes it works on the first try. It's really a mystery.
.

Sopwith Feb 23, 2020 11:54 am


Originally Posted by 24left (Post 32103791)
@Sopwith
In the app, did you try and click the More tab at the bottom and then Boarding Passes?

As for the "email with the link to the BP. It appears, but when I click “Add” it takes me to a blank screen", I get that often and it sometimes takes 2 or 3 tries of clicking the link from the email to get it to load into wallet. Sometimes it works on the first try. It's really a mystery.
.

I tried More and Boarding Passes at the time and got the same error message. Just tried it again, and magically it worked.

painintheuk Feb 23, 2020 9:12 pm


Originally Posted by 24left (Post 32103791)
@Sopwith
In the app, did you try and click the More tab at the bottom and then Boarding Passes?

As for the "email with the link to the BP. It appears, but when I click “Add” it takes me to a blank screen", I get that often and it sometimes takes 2 or 3 tries of clicking the link from the email to get it to load into wallet. Sometimes it works on the first try. It's really a mystery.
.


Originally Posted by Sopwith (Post 32103999)
I tried More and Boarding Passes at the time and got the same error message. Just tried it again, and magically it worked.

Well, AC app may be struggling, but magic still works. It's our only hope!

Dr. PITUK

musicmtl Feb 27, 2020 11:09 am

Android version 5.2.1

Resolved an issue which prevented v5.2 from launching for some customers when updating from an earlier version of the app.

• We've introduced 3 new cards to the 'Overview' tab of each booking in 'Trips': Check-in, flight status, and seats.
• Seat assignment, meal, and flight status information incorporated into each flight's details in Trips.
• Easy access to your boarding pass from every tab of the app.
• Fixes to a number of bugs to improve the stability and performance of the app.


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