Fiordland

[QUOTE=24left;29515630][QUOTE=trek604;29515569]Love the 4 Star Airline boarding passes

..........





Off topic but many years ago I use to fly PemAir regularly in the 90s. In YYZ after Canadian was taken over and moved out of Terminal 3, American handled PemAir at YYZ. Check in involved going to the American ticket counter, the agent ripped a blank American boarding pass from the printer, crossed out American and hand wrote the PemAir details. The days of hand written boarding passes.

At least they did not have to do the little stickers with seat numbers.

MasterGeek

delete

jazzsax

First world problems.

If you expect 100% guaranteed uptime 24x7 in everything you do, then pay a premium price. Oh wait, that just doesn't happen.

Every major airline has had an outage at some point. Sucks for people to be impacted... but guess what? Everyone's in the same boat.

Leave yourself some time margin for error --- or cry when something goes wrong.

IT issues, IROPS, weather, something else, doesn't matter. Crap can happen anytime.

boxterturbo

ffsim

Sounds like a typical Monday morning at the YUL TB MLL

Stranger

I think you miss the point here. Second major meltdown for AC in so many months The real question is not so much how it affect travellers (or only indirectly), but the actual cost to AC. Which is likely more than the extro cost to get "100% guaranteed uptime." (Of course never 100%, but 99.999 instead 0f 99.99.)

Especially if you factor in the impact of all the unhappy customers of course. But likely even before that.

I suspect what's really at play here is a combination of wishful thinking during the decision process, saving peanuts because as we all know, accidents only happen to others, not to me, Plus, no one ever got fired if farmimg out to IBM...

Banks have a fairly reliable system. And crap can happen, especially if you save peanuts at the wrong place, but no, it does not happen to every airline. Only those who don't pay IT the attention that it's worth.

Fiordland

Not certain about airlines but most business have an IT spend of around 2-4% of operating. Basically overall IT costs are marginal to most organisations. Impact can be insane (this case is a good example). So under these conditions what do many IT managers do, they focus on saving money instead of up-time, reliability etc. Would love to know what happened in this case.

jc94

Let�s not forget this delay too .. �Air Canada kept customers updated on Twitter throughout the outage. The airline first confirmed it was experiencing an �interruption at our customer Contact Centres and aircanada.com,� in a tweet around 12 p.m. ET.�

And yet, it was on FT 30 mins earlier. Maybe their Twitter intern was in lunch when their entire IT system collapsed.

Saying this has happened to other airlines isn�t acceptable in my opinion. Should AC follow other airlines in dragging people off planes?

This is now what we should expect from the top 4* NA airline (or whatever it is). Just my take of course.

rotatev2

In my experience it is because functional managers refer to IT as a cost center so it's the first to receive cuts and less than adequate funding.

ridefar

Stranger

Just having call centers and aircanada.com off air would have been relatively minor. Actually happens regularly. Does not stand in the way of airplanes leaving on time (OK, OK...)

Key issue here is that the meltdown affected operations. Which is comparatively much more serious. Cascading delays, cancellations, missed connections on a global scale worldwide.

YXUFlyboy

I work for a SaaS company and I can tell you if this happened to us like it did to AC, the CIO would have a lot of explaining to do and if it weren't a good one heads would roll. This was not a minor outage. There is no excuse for this kind of catastrophic failure in a company this size.

jc94

ridefar

jc94