Originally Posted by
Fiordland
Not certain about airlines but most business have an IT spend of around 2-4% of operating. Basically overall IT costs are marginal to most organisations. Impact can be insane (this case is a good example). So under these conditions what do many IT managers do, they focus on saving money instead of up-time, reliability etc. Would love to know what happened in this case.
In my experience it is because functional managers refer to IT as a cost center so it's the first to receive cuts and less than adequate funding.