Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Mar 7, 2019, 10:11 am
#1306
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Fair enough. But still, it's good to hear that the solution is on its way.
Mar 7, 2019, 10:11 am
#1307
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
That doesn't sound like an excuse, just a much-needed update on the situation.
Mar 7, 2019, 10:11 am
#1308
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Super Diamond Seat Cushion Leak
Update
The cushions leaking on the Super Diamond seats on the B787 and B777 has been a known issue for some time now. A solution for this issue was expected from the cushion manufacturer in December 2018, but due to some certification issues, the availability of the solution has been delayed to April 2019.
Update
The cushions leaking on the Super Diamond seats on the B787 and B777 has been a known issue for some time now. A solution for this issue was expected from the cushion manufacturer in December 2018, but due to some certification issues, the availability of the solution has been delayed to April 2019.
Mar 7, 2019, 10:24 am
#1310
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
I'm with you, but surely they're not already using a yet-to-be-certified solution.
I just hope that once the certification is complete, they plan to proactively swap out all the cushions as quickly as possible, i.e. not just replace them as they fail.
I just hope that once the certification is complete, they plan to proactively swap out all the cushions as quickly as possible, i.e. not just replace them as they fail.
Mar 7, 2019, 10:46 am
#1311
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,400
Two things:
1) For AC34 YVR-YYZ, I got moved to a different seat (yay) but they put some poor sod in the deflated 11A instead (not cool) .
2) I spent the latter half of AC34 SYD-YVR bantering back-and-forth about compensation for the deflated seat with Customer Care. Out of that conversation came this:
Hello Mr. YVRtoYYZ
I was in contact with Inflight about these seat inflation issues on our 787 and 777 fleet and they sent me the following information;
Super Diamond Seat Cushion Leak
Update
The cushions leaking on the Super Diamond seats on the B787 and B777 has been a known issue for some time now. A solution for this issue was expected from the cushion manufacturer in December 2018, but due to some certification issues, the availability of the solution has been delayed to April 2019.
1) For AC34 YVR-YYZ, I got moved to a different seat (yay) but they put some poor sod in the deflated 11A instead (not cool) .
2) I spent the latter half of AC34 SYD-YVR bantering back-and-forth about compensation for the deflated seat with Customer Care. Out of that conversation came this:
Hello Mr. YVRtoYYZ
I was in contact with Inflight about these seat inflation issues on our 787 and 777 fleet and they sent me the following information;
Super Diamond Seat Cushion Leak
Update
The cushions leaking on the Super Diamond seats on the B787 and B777 has been a known issue for some time now. A solution for this issue was expected from the cushion manufacturer in December 2018, but due to some certification issues, the availability of the solution has been delayed to April 2019.
Mar 7, 2019, 12:44 pm
#1312
Join Date: May 2012
Posts: 492
I would observe that standing your ground against Aeronautics Act is a good way to get into serious trouble. While I don’t disagree with not accepting this mess, if your actions purposely delay your flight, and then you can be offloaded for a very different reason if you cause a stir and the crew doesn’t want you on board anymore.
The solution of just accepting or bringing mattresses just feeds the problem… Write to AirCanada, don’t accept their compensation, and make a stir this way, will be more affective and start to impact the bottom line.
The solution of just accepting or bringing mattresses just feeds the problem… Write to AirCanada, don’t accept their compensation, and make a stir this way, will be more affective and start to impact the bottom line.
We pushed 10m late. One maintenance guy got his done well before planned departure. The other maintenance guy took much longer for some reason.
Mar 7, 2019, 2:32 pm
#1314
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
Mar 7, 2019, 5:04 pm
#1315
Join Date: Nov 2017
Posts: 3,359
The cushions leaking on the Super Diamond seats on the B787 and B777 has been a known issue for some time now. A solution for this issue was expected from the cushion manufacturer in December 2018, but due to some certification issues, the availability of the solution has been delayed to April 2019.
Safe Travels,
James
Mar 7, 2019, 5:16 pm
#1316
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
But that's still 1,800+ seats.
Mar 7, 2019, 5:19 pm
#1317
Join Date: Nov 2017
Posts: 3,359
While that seems like a lot on the surface, consider how much AC is spending right now in coupons and other forms of "compensation" to say nothing of measurable good will being lost with their clients. Suppose they spend $200 on a mattress per seat * 1,800 seats fleet wide you're looking at a cost of $360,000. That's likely about how much AC spends for a full colour advert in a magazine promoting their J service.
-James
-James
Mar 7, 2019, 10:29 pm
#1320
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I can't imagine any kind of electromechanical device is going to be cheap.
Either way, I don't expect AC to have to pay for all this.
I'm more curious whether this is something that is literally a 15-minute swap, such that a large maintenance crew could do an entire aircraft during a typical turn.