Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Mar 12, 2019, 9:27 am
#1351
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,439
I received my offer... $500 on an eupgraded flex YVR-NRT. This is par for the course? Last one I received was on a TCON complimentary upgraded latitude pass, $300...
Mar 12, 2019, 1:12 pm
#1352
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
My TPE-YVR was upgraded PY, so I'll be a little upset if it's only $500, but since I had my own inflatable mattress, I didn't suffer much.
Mar 13, 2019, 5:20 am
#1354
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
Mar 13, 2019, 12:18 pm
#1355
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
Paid J is treated differently, so I don't know why you'd expect it to not be treated differently for compensation purposes.
Hey, if they want to refund me 26 eUps, I could probably accept that too
Mar 13, 2019, 2:30 pm
#1357
Join Date: Aug 2005
Location: YVR
Programs: IC RA, AC 50K, Marriott LT
Posts: 9
Never thought my experience would result in finding this 1300+ post Deflategate thread. This is bad...
What should I expect or seek with my recent experience?
-YVR-HKG J-fare, got served TWO plates of mouldy food, got white comp form filled out
-HKG-YVR J-fare a few days later, deflated seat, got white comp form again
Does having quite a memorable (in the worst way) round trip itinerary, 2 flights in a row within days on paid J-fare, mean anything more than a single instance of compensation form?
Public service announcement- check your fruit plates for mould!!! First plate had a spot of white fluffy mould on a blackberry; next plate an entire half side (the inside cut face) of a strawberry was completely carpeted. Yuck. How long in advance do they prep food?!?!
What should I expect or seek with my recent experience?
-YVR-HKG J-fare, got served TWO plates of mouldy food, got white comp form filled out
-HKG-YVR J-fare a few days later, deflated seat, got white comp form again
Does having quite a memorable (in the worst way) round trip itinerary, 2 flights in a row within days on paid J-fare, mean anything more than a single instance of compensation form?
Public service announcement- check your fruit plates for mould!!! First plate had a spot of white fluffy mould on a blackberry; next plate an entire half side (the inside cut face) of a strawberry was completely carpeted. Yuck. How long in advance do they prep food?!?!
Mar 13, 2019, 2:39 pm
#1358
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Never thought my experience would result in finding this 1300+ post Deflategate thread. This is bad...
......Does having quite a memorable (in the worst way) round trip itinerary, 2 flights in a row within days on paid J-fare, mean anything more than a single instance of compensation form?
......
......Does having quite a memorable (in the worst way) round trip itinerary, 2 flights in a row within days on paid J-fare, mean anything more than a single instance of compensation form?
......
........Public service announcement- check your fruit plates for mould!!! First plate had a spot of white fluffy mould on a blackberry; next plate an entire half side (the inside cut face) of a strawberry was completely carpeted. Yuck. How long in advance do they prep food?!?!
Mar 13, 2019, 2:52 pm
#1359
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
The three of us who had issues on TPE-YVR just each received $1000. The segment cost $700 + 26 eUps that would have otherwise expired.
I'm fine with this outcome.
I'm fine with this outcome.
Mar 13, 2019, 3:38 pm
#1360
Join Date: Jan 2007
Location: YYC
Programs: AC*50K MM
Posts: 276
Yet again!
I've submitted to the database and logged everything here to report yet another deflated seat, but curious if this has ever been submitted to a news station consumer reports reporter?
In the last 12 months on paid TATL flights with AC I've had 5 failed seats (deflate or seat failure). This latest one was a seat reset every hour and also half the lavatories not working, so I was not able to use it once on an 8 hour flight as it was constantly busy. I wrote a pretty nasty email to customer service along with my white form and explained that if they offered me another $500 slap in the face on my $7K fare I was going to take this to the media. At the risk of course sounding like an over privileged white guy with a broken seat in business class granted, but one would hope spending as much as I do with AC as a SE and always paid J, they'd at least try a bit harder.
Nope....I got a form email from Twyla Robinson General Manager-Customer Relations that did not even acknowledge the issues or my email. Just a flat $500 and giant middle finger. I'm about 8 months away from my MM, so I'm sure that plays into their not giving a f*ck. Is there any other avenue or play here? I'd use my social media to call them out as I have close to 100K followers, but I somehow doubt it will do anything and just have my followers wondering why I'm telling them.
I called the concierge to have this escalated, but was told given a general manager replied, it's likely not going anywhere.
It also took AC ten days to even reply.
In the last 12 months on paid TATL flights with AC I've had 5 failed seats (deflate or seat failure). This latest one was a seat reset every hour and also half the lavatories not working, so I was not able to use it once on an 8 hour flight as it was constantly busy. I wrote a pretty nasty email to customer service along with my white form and explained that if they offered me another $500 slap in the face on my $7K fare I was going to take this to the media. At the risk of course sounding like an over privileged white guy with a broken seat in business class granted, but one would hope spending as much as I do with AC as a SE and always paid J, they'd at least try a bit harder.
Nope....I got a form email from Twyla Robinson General Manager-Customer Relations that did not even acknowledge the issues or my email. Just a flat $500 and giant middle finger. I'm about 8 months away from my MM, so I'm sure that plays into their not giving a f*ck. Is there any other avenue or play here? I'd use my social media to call them out as I have close to 100K followers, but I somehow doubt it will do anything and just have my followers wondering why I'm telling them.
I called the concierge to have this escalated, but was told given a general manager replied, it's likely not going anywhere.
It also took AC ten days to even reply.
Mar 13, 2019, 3:43 pm
#1361
Join Date: Jan 2007
Location: YYC
Programs: AC*50K MM
Posts: 276
I beg to differ. I am SE for 5 years, am always paid J and spend around $35K a year. I have had 5 failed seats in 12 months and the best I am ever offered is $500. It's pathetic! My last flight cost $7K and I got the equivalent of a 7% off coupon for deflated seat and no working lavatories.
Mar 13, 2019, 3:43 pm
#1362
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I sent you an email the other day with a detailed breakdown of all of mine and what was paid.
So I was told in emails from AC
Mar 13, 2019, 3:46 pm
#1363
Join Date: Jan 2007
Location: YYC
Programs: AC*50K MM
Posts: 276
yeah that would be my worry too. Maybe a complaint with the CTA or the credit card company for not delivering what was paid for? I think I saw this discussed already too. I assume however Air Canada has something in the fine print that says PFO under all circumstances.
Mar 13, 2019, 3:48 pm
#1364
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
In nice words too.
Mar 13, 2019, 3:54 pm
#1365
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,347
I've submitted to the database and logged everything here to report yet another deflated seat, but curious if this has ever been submitted to a news station consumer reports reporter?
In the last 12 months on paid TATL flights with AC I've had 5 failed seats (deflate or seat failure). This latest one was a seat reset every hour and also half the lavatories not working, so I was not able to use it once on an 8 hour flight as it was constantly busy. I wrote a pretty nasty email to customer service along with my white form and explained that if they offered me another $500 slap in the face on my $7K fare I was going to take this to the media. At the risk of course sounding like an over privileged white guy with a broken seat in business class granted, but one would hope spending as much as I do with AC as a SE and always paid J, they'd at least try a bit harder.
Nope....I got a form email from Twyla Robinson General Manager-Customer Relations that did not even acknowledge the issues or my email. Just a flat $500 and giant middle finger. I'm about 8 months away from my MM, so I'm sure that plays into their not giving a f*ck. Is there any other avenue or play here? I'd use my social media to call them out as I have close to 100K followers, but I somehow doubt it will do anything and just have my followers wondering why I'm telling them.
I called the concierge to have this escalated, but was told given a general manager replied, it's likely not going anywhere.
It also took AC ten days to even reply.
In the last 12 months on paid TATL flights with AC I've had 5 failed seats (deflate or seat failure). This latest one was a seat reset every hour and also half the lavatories not working, so I was not able to use it once on an 8 hour flight as it was constantly busy. I wrote a pretty nasty email to customer service along with my white form and explained that if they offered me another $500 slap in the face on my $7K fare I was going to take this to the media. At the risk of course sounding like an over privileged white guy with a broken seat in business class granted, but one would hope spending as much as I do with AC as a SE and always paid J, they'd at least try a bit harder.
Nope....I got a form email from Twyla Robinson General Manager-Customer Relations that did not even acknowledge the issues or my email. Just a flat $500 and giant middle finger. I'm about 8 months away from my MM, so I'm sure that plays into their not giving a f*ck. Is there any other avenue or play here? I'd use my social media to call them out as I have close to 100K followers, but I somehow doubt it will do anything and just have my followers wondering why I'm telling them.
I called the concierge to have this escalated, but was told given a general manager replied, it's likely not going anywhere.
It also took AC ten days to even reply.
My deflation events have only occurred on mistake fares, I class, and R class, so the 300/500/1000 amounts have been sufficient for me. Mostly because I want a full refund for the segment, which I've been getting at those amounts.
If a $2500 segment had the issue, I'd be asking for $2500.