Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Oct 22, 2018, 10:52 am
#556
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
Oct 22, 2018, 11:31 am
#558
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Oct 22, 2018, 11:58 am
#559
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,777
Any observed differences in compensation or response timeframe based on status? I got an eMCO 8-9 days after my incident, $500. My wife, who was E35K at the time, still has received nothing. Same flight, same PNR.
Oct 22, 2018, 12:33 pm
#560
Join Date: Jan 2018
Location: YVR/YEG/YYZ depending on day
Programs: E35K, FPC Platinum
Posts: 392
I notice everyone talking about "white forms" lately. Mine was green... any significant diff?
My deflated seat was on a AE redemption, 50K TCON, and I received 12K as compensation, without any acknowledgement or email on the issue, just quietly deposited into my account 6 weeks after the incident.
Also- has anyone had an experience cross checking FIN information logged here and avoided their particular seat or changed, and avoided a sore bum in J?
My deflated seat was on a AE redemption, 50K TCON, and I received 12K as compensation, without any acknowledgement or email on the issue, just quietly deposited into my account 6 weeks after the incident.
Also- has anyone had an experience cross checking FIN information logged here and avoided their particular seat or changed, and avoided a sore bum in J?
Oct 22, 2018, 12:49 pm
#561
Join Date: May 2012
Posts: 492
I notice everyone talking about "white forms" lately. Mine was green... any significant diff?
My deflated seat was on a AE redemption, 50K TCON, and I received 12K as compensation, without any acknowledgement or email on the issue, just quietly deposited into my account 6 weeks after the incident.
Also- has anyone had an experience cross checking FIN information logged here and avoided their particular seat or changed, and avoided a sore bum in J?
My deflated seat was on a AE redemption, 50K TCON, and I received 12K as compensation, without any acknowledgement or email on the issue, just quietly deposited into my account 6 weeks after the incident.
Also- has anyone had an experience cross checking FIN information logged here and avoided their particular seat or changed, and avoided a sore bum in J?
Oct 23, 2018, 9:02 am
#562
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
I have been told by Maintenance that the key to successful re-inflation is to get out of your seat for approximately 5 minutes while the reset occurs.
(Less weight and pressure on the seat cushion while the process takes place).
(Less weight and pressure on the seat cushion while the process takes place).
Oct 23, 2018, 9:20 am
#563
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
I know we have a list of FIN numbers and seats to avoid in the WIKI, but I am not convinced that its always the same seats causing the problem. I dont know for sure, but I feel that if I sit in one of the 'bad' seats listed, it may not deflate on that particular flight. I have no evidence that this is the case, just how I see it.
Oct 23, 2018, 9:34 am
#564
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
This is interesting. Thanks for sharing.
I know we have a list of FIN numbers and seats to avoid in the WIKI, but I am not convinced that its always the same seats causing the problem. I dont know for sure, but I feel that if I sit in one of the 'bad' seats listed, it may not deflate on that particular flight. I have no evidence that this is the case, just how I see it.
I know we have a list of FIN numbers and seats to avoid in the WIKI, but I am not convinced that its always the same seats causing the problem. I dont know for sure, but I feel that if I sit in one of the 'bad' seats listed, it may not deflate on that particular flight. I have no evidence that this is the case, just how I see it.
Oct 23, 2018, 11:14 am
#566
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
While the theory makes sense re: no weight on the seat, I don't see how re-inflating an empty seat will magically fix the initial cause of the deflation. Either there is a punction in the air bladder cushion or the pump is failing to retain the air already in the bladder.
Oct 23, 2018, 1:04 pm
#568
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
I say this respectfully as it is your workplace, but my experience differs. I had MX come onboard the acft and they re-inflated using the number pad. I did *not* sit while it was inflating. 40mins after take-off and it was deflating again (and subsequently deflated 6 (?) times that flight).
While the theory makes sense re: no weight on the seat, I don't see how re-inflating an empty seat will magically fix the initial cause of the deflation. Either there is a punction in the air bladder cushion or the pump is failing to retain the air already in the bladder.
While the theory makes sense re: no weight on the seat, I don't see how re-inflating an empty seat will magically fix the initial cause of the deflation. Either there is a punction in the air bladder cushion or the pump is failing to retain the air already in the bladder.
Last edited by YEG_SE4Life; Oct 23, 2018 at 2:43 pm
Oct 23, 2018, 2:16 pm
#569
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
The identified problem is at a plastic weld on the bladder. That is where they are leaking. I suppose the success of re-inflation will depend on the size of the leak. That will determine whether the pump will keep up or not. If the pump is just keeping up, and is therefore active, full time, it will eventually burn out. Then there will be a complete failure, until the pump motor s replaced.
Oct 23, 2018, 2:45 pm
#570
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
