Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Oct 31, 2018, 1:40 am
#586
Join Date: May 2012
Posts: 492
Aargh
During a recent flight from hell blearily wrote (I think) the arrival time not flight number on white slip (for eg AC654 instead of AC846) and despite having white slip and it being properly logged and documented was told if happens again no compensation forthcoming. I couldn’t see straight let alone think clearly. So now penalized for ‘typos’.
Oct 31, 2018, 8:06 am
#587
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
During a recent flight from hell blearily wrote (I think) the arrival time not flight number on white slip (for eg AC654 instead of AC846) and despite having white slip and it being properly logged and documented was told if happens again no compensation forthcoming. I couldn’t see straight let alone think clearly. So now penalized for ‘typos’.
Nov 2, 2018, 7:05 am
#590
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
Uh, I might be stupid. I'm on a 789, and for the life of me can't find the "Your Seat" option on the screen.Is it nested somewhere?
Updated: NVM. Found it. Its not on the main screen, it's on the small side screen.
Updated: NVM. Found it. Its not on the main screen, it's on the small side screen.
Last edited by InTheAirGuy; Nov 2, 2018 at 7:13 am
Nov 2, 2018, 8:39 am
#593
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
Nov 2, 2018, 11:26 am
#596
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
I think maybe we all need to start carrying an image of the (now) relevant form on our phones.
Or maybe AC will provide a supply of forms to us as part of the next SE package and we can hand them out to the SDs along with instructions.
Me breaking their seat if bad enough, I wouldn't want to put them out trying to figure which form to use.
Or maybe AC will provide a supply of forms to us as part of the next SE package and we can hand them out to the SDs along with instructions.
Me breaking their seat if bad enough, I wouldn't want to put them out trying to figure which form to use.
Nov 2, 2018, 11:35 am
#597
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
I think maybe we all need to start carrying an image of the (now) relevant form on our phones.
Or maybe AC will provide a supply of forms to us as part of the next SE package and we can hand them out to the SDs along with instructions.
Me breaking their seat if bad enough, I wouldn't want to put them out trying to figure which form to use.
Or maybe AC will provide a supply of forms to us as part of the next SE package and we can hand them out to the SDs along with instructions.
Me breaking their seat if bad enough, I wouldn't want to put them out trying to figure which form to use.
Nov 2, 2018, 11:56 am
#598
Join Date: May 2012
Posts: 492
I think maybe we all need to start carrying an image of the (now) relevant form on our phones.
Or maybe AC will provide a supply of forms to us as part of the next SE package and we can hand them out to the SDs along with instructions.
Me breaking their seat if bad enough, I wouldn't want to put them out trying to figure which form to use.
Or maybe AC will provide a supply of forms to us as part of the next SE package and we can hand them out to the SDs along with instructions.
Me breaking their seat if bad enough, I wouldn't want to put them out trying to figure which form to use.
Nov 2, 2018, 2:00 pm
#599
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
It's not a new form. It's the same one they've for years. It's the same one used when they don't load your SPML, or when they dump the PDB tray on you, or when your seat won't recline.
Nov 2, 2018, 2:20 pm
#600
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Was it just the the colour that changed, and both green and white forms are identical in content and format?