Nov 20, 2017, 2:16 pm
Last edit by: Argonaut1000
Click here to go to a picture of the White Compensation Form and its stub
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
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From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
- Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
- Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
- Dial pad shows up - hit 3-2-1.
- Press "Reset Lumbar Support"
A better method is for a crew member to use the reset switch under the seat, on the aisle side.
Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)
Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)
Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)
~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU
less than ~6 hours: 300
TCON
Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?
No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...
Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.
Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied
https://www.flyertalk.com/forum/31421855-post2093.html
This is only the stub portion, courtesy of lallied
Mattress pads purchased and listed in this thread
Deflategate; new executive pods deflating in-flight
Sep 9, 2018, 5:35 am
#406
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
On YVR-TPE when I used the fix, it inflated the seat but it deflated again within 30 minutes or so.
Sep 9, 2018, 6:28 am
#407
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Ah gotcha. Did you ask the crew to try the under-seat reset? I've experienced that in the past, but it also led to continued deflation after 20 or 30 minutes.
Sep 9, 2018, 6:34 am
#408
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,959
Yes- the SD could not find the switch underneath, after searching for it for a few minutes....needless to say, I just wanted to sleep!
Sep 10, 2018, 4:22 pm
#409
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Posting a reply in this thread to the thread started by @jmottle Broken J Seats 777/787 as the post related to deflated seats
I have never had a deflating seat on SQ, BR, CX, NZ, LH, LX, TK, EY, QF, OZ, AA, AS, DL, - on any of the aircraft I've flown with any of these airlines or even AC until these current seats were installed on the 788/9s and the refurbs on the 777s. Ever.
Other airlines with the same cabins in their 788/9s with the same pods, chose completely different seats.
Given the number of times some here have flown on delated seats, the experience is not improving. Between the delivery of the 788s in 2014, followed by the 789s, I never had a deflated seat between 2014 and mid-2016 and I lived on these birds for most of my TPACs, some TATLS and many, many transcons.
It must be across many airlines, as a friend flying on LH had the same deflating mattress issue on their hardware in Business too a few weeks ago. Not a whole lot of options for the routes I fly and I'm trying to avoid spending any more money than I already do with US companies.
Other airlines with the same cabins in their 788/9s with the same pods, chose completely different seats.
Given the number of times some here have flown on delated seats, the experience is not improving. Between the delivery of the 788s in 2014, followed by the 789s, I never had a deflated seat between 2014 and mid-2016 and I lived on these birds for most of my TPACs, some TATLS and many, many transcons.
Sep 11, 2018, 12:16 pm
#410
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
I had a partially deflated seat on an TATL the other day. FAs re-inflated 3 times, then moved me to the only other open J seat to sleep but it also promptly deflated. The crew were amazing (possibly the best AC crew I've ever had) and were obviously pretty embarrassed by the situation and so apologetic.
Looking at the data points on here it looks like I'll likely be offered around 20,000 miles in compensation. Is there any point in rejecting their first offer and asking for more? In the past I've found AC to be pretty generous with compensation and I've not had to push back but it was an expensive flight and 20,000 seems like not enough.
Looking at the data points on here it looks like I'll likely be offered around 20,000 miles in compensation. Is there any point in rejecting their first offer and asking for more? In the past I've found AC to be pretty generous with compensation and I've not had to push back but it was an expensive flight and 20,000 seems like not enough.
Sep 11, 2018, 3:59 pm
#411
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
I had a partially deflated seat on an TATL the other day. FAs re-inflated 3 times, then moved me to the only other open J seat to sleep but it also promptly deflated. The crew were amazing (possibly the best AC crew I've ever had) and were obviously pretty embarrassed by the situation and so apologetic.
Looking at the data points on here it looks like I'll likely be offered around 20,000 miles in compensation. Is there any point in rejecting their first offer and asking for more? In the past I've found AC to be pretty generous with compensation and I've not had to push back but it was an expensive flight and 20,000 seems like not enough.
Looking at the data points on here it looks like I'll likely be offered around 20,000 miles in compensation. Is there any point in rejecting their first offer and asking for more? In the past I've found AC to be pretty generous with compensation and I've not had to push back but it was an expensive flight and 20,000 seems like not enough.
Sep 11, 2018, 4:03 pm
#412
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
).
Sep 11, 2018, 4:09 pm
#413
Join Date: Oct 2015
Location: YVR TLS
Programs: Air France Flying Blue, Altitude SE-100k, AAdvantage, United Mileage Plus, WS rewards, BonVoy Titan
Posts: 912
Sep 11, 2018, 5:35 pm
#414
Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,478
Sep 11, 2018, 6:08 pm
#415
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Data points, since I somehow thought we were keeping track of fins and pancake seats......
AC 15* Fin 702 Seat 11G. Flat as a pancake. No amount of button pressing or inflating mattered.
*We moved to 5D/G and neither IFE was functional. The people who had those seats had moved elsewhere.
AC 18 Fin 846 Seat 6A. Pancaked just after departure. Nowhere to go. Not amused.
Sure, cash back is a carrot but it's not fixing the seats.
Imagine if there was a Viagra option for AC's seats. lol
AC 15* Fin 702 Seat 11G. Flat as a pancake. No amount of button pressing or inflating mattered.
*We moved to 5D/G and neither IFE was functional. The people who had those seats had moved elsewhere.
AC 18 Fin 846 Seat 6A. Pancaked just after departure. Nowhere to go. Not amused.
Sure, cash back is a carrot but it's not fixing the seats.
Imagine if there was a Viagra option for AC's seats. lol
Sep 11, 2018, 10:49 pm
#416
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Sep 12, 2018, 10:08 am
#418
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Let's assume some or all of the following:
AC knows there is a problem with the seats
I'll also assume that there is a "challenge" to sort out who will pay for the repairs or replacements (based on things I've heard but won't/can't post)
Regardless, AC is currently flying with full or almost full J cabins. So, as long as the cabins are full, there is no incentive to repair and it is far easier to offer Aeroplan miles, or money towards another flight. Regardless of what you may think, the miles are "cheap or free" and the dollar compensation still forces the recipient to spend the money on future flights, so AC doesn't lose much since the customer returns to spend again, one way or other.
Aside from cost, there is also the issue of taking the birds out of service to repair/replace. We all know AC doesn't have a flock of spares and given the need for some to be painted in the new livery, for some to have wifi installed, for others to go to maintenance, well, other than at those points, when would be a good time to effect repairs etc
And, none of this "compensation" makes it more pleasant to be stuck in one of these seats for 12+ hours.
Remember, this is IMHO
AC knows there is a problem with the seats
I'll also assume that there is a "challenge" to sort out who will pay for the repairs or replacements (based on things I've heard but won't/can't post)
Regardless, AC is currently flying with full or almost full J cabins. So, as long as the cabins are full, there is no incentive to repair and it is far easier to offer Aeroplan miles, or money towards another flight. Regardless of what you may think, the miles are "cheap or free" and the dollar compensation still forces the recipient to spend the money on future flights, so AC doesn't lose much since the customer returns to spend again, one way or other.
Aside from cost, there is also the issue of taking the birds out of service to repair/replace. We all know AC doesn't have a flock of spares and given the need for some to be painted in the new livery, for some to have wifi installed, for others to go to maintenance, well, other than at those points, when would be a good time to effect repairs etc
And, none of this "compensation" makes it more pleasant to be stuck in one of these seats for 12+ hours.
Remember, this is IMHO
Sep 12, 2018, 12:34 pm
#419
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
Regardless, AC is currently flying with full or almost full J cabins. So, as long as the cabins are full, there is no incentive to repair and it is far easier to offer Aeroplan miles, or money towards another flight. Regardless of what you may think, the miles are "cheap or free" and the dollar compensation still forces the recipient to spend the money on future flights, so AC doesn't lose much since the customer returns to spend again, one way or other.
Sep 12, 2018, 5:03 pm
#420
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
In fact, I encountered this on my last flight. The gentleman behind me, a frequent EK J flyer, mentioned that it was his first time on AC and remarked casually that AC's seats are quite hard and less comfortable than EK's. I immediately checked it out (after getting his okay) and found the seat completely deflated. I advised him to ask an FA for a reset. What followed was the 30-minute re-deflation cycle too many of us have come to expect. I told him to write to AC after the trip to lodge a complaint, which he said he would.