Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
#91
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
#92
Suspended
Join Date: Sep 2014
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Posts: 18,877
#93
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,232
#94
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,345
On the bright side, all my EYW flying will be done by then.
But I may be flying within two days of that switchover, which could be interesting.
But I may be flying within two days of that switchover, which could be interesting.
#95
Join Date: Feb 2006
Programs: various
Posts: 623
I doesn't bode well that Amadeus can't handle flight numbers with stops en-route (eg AC33/34 YYZ-YVR-SYD). So AC had to abandon all their same plane flight numbers that had stops and make them separate flight numbers. Not a very sophisticated system if it can't even handle that....................... no?
#96
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,569
I doesn't bode well that Amadeus can't handle flight numbers with stops en-route (eg AC33/34 YYZ-YVR-SYD). So AC had to abandon all their same plane flight numbers that had stops and make them separate flight numbers. Not a very sophisticated system if it can't even handle that....................... no?
There is really no modern reason for route numbering like that anymore; not implementing stuff that only exists for historical reasons is probably a great idea.
#97
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
I doesn't bode well that Amadeus can't handle flight numbers with stops en-route (eg AC33/34 YYZ-YVR-SYD). So AC had to abandon all their same plane flight numbers that had stops and make them separate flight numbers. Not a very sophisticated system if it can't even handle that....................... no?
Air France, Iberia, Lufthansa and SAS founded Amadeus. British Airways also does these types of flight and is on Amadeus.
Why AC can't do the same thing on Amadeus is an interesting question to ask?
#98
Join Date: Nov 2010
Location: YYC
Programs: AC SE MM
Posts: 605
Air France does weird things like this with flights to Africa. There are also the odd ones where the aircraft leaves Paris, does two stops then returns to Paris.
Air France, Iberia, Lufthansa and SAS founded Amadeus. British Airways also does these types of flight and is on Amadeus.
Why AC can't do the same thing on Amadeus is an interesting question to ask?
Air France, Iberia, Lufthansa and SAS founded Amadeus. British Airways also does these types of flight and is on Amadeus.
Why AC can't do the same thing on Amadeus is an interesting question to ask?
#100
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 926
Firstly - this is crazy - because it can really mess up some fares which have a limit on "transfers" as now an extra transfer may be required for some routes.
Second - I wonder if the other flights in the Amadeus systems which run multiple stops with the same flight number basically don't board any local passengers at the mid-point and thus can make it work. It's all a bit strange that this is not possible. . . For example - LX 294 is a circle trip ZRH-NBO-DAR-ZRH.
how can that one be handled but somehow AC can't do GVA-YUL-YYZ??
Second - I wonder if the other flights in the Amadeus systems which run multiple stops with the same flight number basically don't board any local passengers at the mid-point and thus can make it work. It's all a bit strange that this is not possible. . . For example - LX 294 is a circle trip ZRH-NBO-DAR-ZRH.
how can that one be handled but somehow AC can't do GVA-YUL-YYZ??
#101
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
I doesn't bode well that Amadeus can't handle flight numbers with stops en-route (eg AC33/34 YYZ-YVR-SYD). So AC had to abandon all their same plane flight numbers that had stops and make them separate flight numbers. Not a very sophisticated system if it can't even handle that....................... no?
This is about making one of the most significant system transitions for any airline to go through the simplest as possible. Two reasons:
1. Training. Working multi-stop flights will always be slightly different and more complex than non-stop flights. Even today on flights like AC33, the agents in YYZ have to manage the different OFF points as two flights. Removing multi-stop flights right now eliminates the requirement to deal with this scenario and keeps things simple and uniform.
2. Transition integration. AC is not moving EVERYTHING to Amadeus overnight. They are only first cutting over RES. Once that is stabilised, they will transition airport DCS to Amadeus in waves. So they will be a multiple hybrid situations where RES is Amadeus and DCS is current and has to interface. And then RES and some airports are Amadeus whereas others are current DCS. Not having multi-stop flights at the moment makes this easier.
#102
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
Firstly - this is crazy - because it can really mess up some fares which have a limit on "transfers" as now an extra transfer may be required for some routes.
Second - I wonder if the other flights in the Amadeus systems which run multiple stops with the same flight number basically don't board any local passengers at the mid-point and thus can make it work. It's all a bit strange that this is not possible. . . For example - LX 294 is a circle trip ZRH-NBO-DAR-ZRH.
how can that one be handled but somehow AC can't do GVA-YUL-YYZ??
Second - I wonder if the other flights in the Amadeus systems which run multiple stops with the same flight number basically don't board any local passengers at the mid-point and thus can make it work. It's all a bit strange that this is not possible. . . For example - LX 294 is a circle trip ZRH-NBO-DAR-ZRH.
how can that one be handled but somehow AC can't do GVA-YUL-YYZ??
#103
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,881
Found this: https://travel360benelux.com/nl/air-...s-altea-suite/
Seems like night of Nov 18 / 19 is the current cutover date...
Seems like night of Nov 18 / 19 is the current cutover date...
#104
Join Date: Sep 2018
Programs: Aeroplan
Posts: 54
Found this: https://travel360benelux.com/nl/air-...s-altea-suite/
Seems like night of Nov 18 / 19 is the current cutover date...
Seems like night of Nov 18 / 19 is the current cutover date...
#105
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Found this: https://travel360benelux.com/nl/air-...s-altea-suite/
Seems like night of Nov 18 / 19 is the current cutover date...
Seems like night of Nov 18 / 19 is the current cutover date...
Thanks for the link.
Courtesy of Google Translate :
"During the switchover from RESIII to Altéa, on the night of November 18-19, all Air Canada ticketing and reservation facilities will be offline for some time. Air Canada Contact Centers, aircanada.com, aircanada.com/agents and related GDS links are not available from anywhere between 6 p.m. and 8 p.m. Eastern Time (13-15 hours Belgian time) and that for a maximum of 12 hours.
All Air Canada flights and airport services, including the check-in kiosks, are available during that time. However, tickets, new reservations and additional services for existing reservations cannot be entered. Seat configurations can also not be consulted, nor can seat preferences be reserved. E-ticketing facilities are also unavailable. Flight information is not provided via the GDS but remains available on aircanada.com and aircanada.com/agents."..........
I wonder if this will make those regular "down for maintenance" pages from Aeroplan look like fun. Well, perhaps pack some extra snack and extra patience.