Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
#32
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,354
#33
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 927
One difference between RES III and Amadeus is the identification of your "Status" for the FQTV.
In RES III - The PNR identifies your status on booking date - and that can carry through until the FQTV is refreshed if needed at a later date. However - this does not really matter because DCS will refresh the status when the flight loads 48-72 hours out.
However - Amadeus and its integrated DCS platform are taking status from booking date and not refreshing when the flight is loaded in DCS. I guess in general - this can only work to your advantage because - - if your status got lowered - - you won't tell them but you can always refresh the FQTV at checkin to get the correct status.
I know this becauas Mrs ZRH2YVR went from *G to *S on March 1 of this year - but all the bookings we made before March 1 still have her as Gold on her checking - - which allows her all the *G benefits and lounge access. . . .
On the way up a few years ago when she went from *S to *G - we had to go in and remove the Aeroplan number and then add it back again to refresh the status at departure.
That is going to create nightmares. . . (then again AC reads this so they will figure out a way to fix this).
In RES III - The PNR identifies your status on booking date - and that can carry through until the FQTV is refreshed if needed at a later date. However - this does not really matter because DCS will refresh the status when the flight loads 48-72 hours out.
However - Amadeus and its integrated DCS platform are taking status from booking date and not refreshing when the flight is loaded in DCS. I guess in general - this can only work to your advantage because - - if your status got lowered - - you won't tell them but you can always refresh the FQTV at checkin to get the correct status.
I know this becauas Mrs ZRH2YVR went from *G to *S on March 1 of this year - but all the bookings we made before March 1 still have her as Gold on her checking - - which allows her all the *G benefits and lounge access. . . .
On the way up a few years ago when she went from *S to *G - we had to go in and remove the Aeroplan number and then add it back again to refresh the status at departure.
That is going to create nightmares. . . (then again AC reads this so they will figure out a way to fix this).
#34
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,779
There are so many IT issues with AC that are posted here and never addressed, so it's possible that they'll fix this, or they might not. I wouldn't count on it.
#35
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
I guess I don't really care either BTW. My status never seems to change. Same for more than 15 years...
#36
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,168
I'm surprised that there's been so little discussion about this change; everyone is very focused on the big switch from Aeroplan in 2020, but the Amadeus change is happening a full year before then (the release says 2019, although I can't find an exact date mentioned anywhere).
As I understand it, Amadeus will be the system of record for seat inventory. That either means that there will be a huge data migration action at some point, moments before the entire system goes live .... or they will start booking all flights beyond a certain date, directly in Amadeus when they sell them - which could be very soon now. Either way, we're likely just 12 months away from a huge switch.
Whether or not Amadeus will deliver any improvements to the customer experience, I'm both curious and terrified what the transition process will look like. I can't imagine that this will be completely seamless.
As I understand it, Amadeus will be the system of record for seat inventory. That either means that there will be a huge data migration action at some point, moments before the entire system goes live .... or they will start booking all flights beyond a certain date, directly in Amadeus when they sell them - which could be very soon now. Either way, we're likely just 12 months away from a huge switch.
Whether or not Amadeus will deliver any improvements to the customer experience, I'm both curious and terrified what the transition process will look like. I can't imagine that this will be completely seamless.
#37
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I'm surprised that there's been so little discussion about this change; everyone is very focused on the big switch from Aeroplan in 2020, but the Amadeus change is happening a full year before then (the release says 2019, although I can't find an exact date mentioned anywhere).
As I understand it, Amadeus will be the system of record for seat inventory. That either means that there will be a huge data migration action at some point, moments before the entire system goes live .... or they will start booking all flights beyond a certain date, directly in Amadeus when they sell them - which could be very soon now. Either way, we're likely just 12 months away from a huge switch.
Whether or not Amadeus will deliver any improvements to the customer experience, I'm both curious and terrified what the transition process will look like. I can't imagine that this will be completely seamless.
As I understand it, Amadeus will be the system of record for seat inventory. That either means that there will be a huge data migration action at some point, moments before the entire system goes live .... or they will start booking all flights beyond a certain date, directly in Amadeus when they sell them - which could be very soon now. Either way, we're likely just 12 months away from a huge switch.
Whether or not Amadeus will deliver any improvements to the customer experience, I'm both curious and terrified what the transition process will look like. I can't imagine that this will be completely seamless.
#38
Join Date: Oct 2006
Programs: Aeroplan E75K
Posts: 49
Jokes aside. Doesn't this mean that Aeroplan also needs to switch to Amadeus? Are Aeroplan and Air Canada working together on this migration of data and change of reservation system? It makes the battle on the FF side look even more interesting.
#39
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
I was waiting at the gate in YQB recently, and saw small blue tags with bar codes sticking/attached to the back of the Dell computers at the desks where the gate agents sit. Are these related to the overall switch to Amadeus?
#40
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,571
I'd assume not. Aren't most of the gate computers actually owned/managed by the airport? AC/Amadeus is just another VDI then AC/Legacy.
#41
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,168
Whether or not the stack will operate correctly or not, once the underlying system is replaced by Amadeus .... that's an entirely different question
#44
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
LOL.
(Expect havoc)