Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result
Aug 15, 2018, 1:32 pm
#47
Join Date: Mar 2002
Location: YYJ
Posts: 4,137
Amadeus is a vendor to my company (in a different industry). Any sort of implementation / migration project with them doesn't generally run without incident. However, their airline software is more established, and they have a lot more to lose if things go wrong. Expect quite a few resources put in place to ensure the migration is successful.
Although there have been disastrous airline IT migrations in the past, a great example of one that went very, very well was AA/US. Hopefully AC & Amadeus have tapped into resources within AA and Sabre and are preparing for this cutover with the same diligence that AA used. Like AC, AA isn't exactly known for their IT prowess, so if they can make it work, there is hope.
Aug 15, 2018, 11:54 pm
#48
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 927
Pretty sure the cutover is in May. Also - LX migrated a couple years ago - - and it did not make the news so it likely went pretty good.
I think the most important is that DCS operates completely seamlessly immediately and that the window for not being able to book reservations is short. All the rest of the migrations have been done before and so there is a lot of experience with it.
After so many years of RES III (I think its ~25 years) - - I guess it was time to finally get with something a bit more modern.
I think the most important is that DCS operates completely seamlessly immediately and that the window for not being able to book reservations is short. All the rest of the migrations have been done before and so there is a lot of experience with it.
After so many years of RES III (I think its ~25 years) - - I guess it was time to finally get with something a bit more modern.
Aug 16, 2018, 6:48 am
#50
Join Date: Oct 2010
Location: ZRH
Programs: AC SE 100K
Posts: 927
So - on going to Amadeus, AE will also have all of their agents switch as well.
Aug 16, 2018, 7:34 am
#51
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
I expect that Aeroplan is working directly in RES III with logins and access control commensurate to their needs. They can likely pull up any AC PNR directly and can build AE itineraries. I think they are allocated pseudo-city QAE - -
So - on going to Amadeus, AE will also have all of their agents switch as well.
So - on going to Amadeus, AE will also have all of their agents switch as well.
Aug 16, 2018, 7:45 am
#52
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,571
The IT required to maintain a FF program would be either a simple expansion to Amadeus, or a third party application. There isn't any rip & replace for that additional functionality.
Aug 16, 2018, 10:40 am
#53
Join Date: Oct 2015
Posts: 733
Through the grapevine, AC is hiring like crazy for their PSS redevelopment project (they have a mass hiring event next week in Montreal).My understanding is the bulk of the team on this project will be new (to AC) and won't hit the ground running for a few more months - so 2019 seems optimistic at this point.
Aug 16, 2018, 10:52 am
#54
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
Aug 16, 2018, 11:10 am
#55
Join Date: Mar 2006
Location: YQR
Programs: Nexus/GE, UA/MPG, Bonvoy Tit, LTP
Posts: 1,294
I have to be honest that I have little to no understanding of what this means. Is the use of different systems why UA is consistently unable to issue AC boarding passes when I commence a trip in Europe or Asia, connecting to Canada through the US? If it is the case and if this fixes it then I am pleased. If it is unrelated then I will settle back into my ignorance and carry on as before.
Aug 16, 2018, 11:52 am
#56
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
I have to be honest that I have little to no understanding of what this means. Is the use of different systems why UA is consistently unable to issue AC boarding passes when I commence a trip in Europe or Asia, connecting to Canada through the US? If it is the case and if this fixes it then I am pleased. If it is unrelated then I will settle back into my ignorance and carry on as before.
The problems you hear about "lost tickets" , "cancelled seats" , etc is usually due to how these systems interact. So in theory, the least players you have, the least issues would crop up.
Every time an airline or agency wants to introduce a new feature, they have to take into consideration how it will affect each of these systems. So I'm sure you can appreciate how it's not an easy task.
But if anyone thinks merging to A1 will solve all issues, it might be time to come down to earth. The AC website has been running off the Amadeus online booking engine for a while now, and I don't think anyone has much good to say about it. It can't even handle multi fare rules properly (instances where fare rules say X but website displays Y).
That being said, if I was part of the "migration" team, I would probably be scared ......... The changes of things going wrong is probably huge, probably even more so for bookings going from RESIII to A1 with codeshares involved (aren't some AC codes are bookings dne on the back end with gallileo?). The potential losses and workload generated from migration issues is likely larger than what we can even imagine...
Aug 17, 2018, 12:46 pm
#59
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,809
Actually, it looks like when one buys on aircanada.com, ticket already is issued on amadeus. And I believe this has already been the case for quite a while. E-mail confirmation is actually sent by amadeus:
So it's clear amadeus is the issuer.
Authentication-Results: spf=pass (sender IP is 82.150.225.79)
smtp.mailfrom=aircanada.ca; ucalgary.ca; dkim=none (message not signed)
header.d=none;xxxx.ca; dmarc=pass action=none
header.from=aircanada.ca;compauth=pass reason=100
Received-SPF: Pass (protection.outlook.com: domain of aircanada.ca designates
82.150.225.79 as permitted sender) receiver=protection.outlook.com;
client-ip=82.150.225.79; helo=mail3.amadeus.net;
Received: from mail3.amadeus.net (82.150.225.79) by
xxxxxx.mail.protection.outlook.com (xx.xxx.xxx.xxx) with Microsoft
SMTP Server id xxxxxx via Frontend Transport; Mon, x xxx 2018 xx:xx:50
+0000
Received: from MUCEAP264 (unknown [171.17.134.1])
by mail3.amadeus.net (Postfix) with ESMTP id 8 xxxx
for ....
Date: xxxx
From: Air Canada <[email protected]>
smtp.mailfrom=aircanada.ca; ucalgary.ca; dkim=none (message not signed)
header.d=none;xxxx.ca; dmarc=pass action=none
header.from=aircanada.ca;compauth=pass reason=100
Received-SPF: Pass (protection.outlook.com: domain of aircanada.ca designates
82.150.225.79 as permitted sender) receiver=protection.outlook.com;
client-ip=82.150.225.79; helo=mail3.amadeus.net;
Received: from mail3.amadeus.net (82.150.225.79) by
xxxxxx.mail.protection.outlook.com (xx.xxx.xxx.xxx) with Microsoft
SMTP Server id xxxxxx via Frontend Transport; Mon, x xxx 2018 xx:xx:50
+0000
Received: from MUCEAP264 (unknown [171.17.134.1])
by mail3.amadeus.net (Postfix) with ESMTP id 8 xxxx
for ....
Date: xxxx
From: Air Canada <[email protected]>
Aug 17, 2018, 4:36 pm
#60
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
IIRC, AC uses an Amadeus system to build/price tickets through its online platform. Basically they file their fares with Amadeus, and they take care of search and price.
But ultimately, the ticket ends up being booked on RESIII once the website passes the info through to it. If the bookings are HOSTED on A1, then there's something new that happened.
But ultimately, the ticket ends up being booked on RESIII once the website passes the info through to it. If the bookings are HOSTED on A1, then there's something new that happened.