FlyerTalk Forums - View Single Post - Air Canada moving to Amadeus; Communication issues with AP/AC post-migration result

Nov 4, 2019, 2:42 pm

#105

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Quote:

Originally Posted by Jebby_ca

Found this: https://travel360benelux.com/nl/air-...s-altea-suite/

Seems like night of Nov 18 / 19 is the current cutover date...

Jebby_ca

Thanks for the link.

Courtesy of Google Translate

:

"During the switchover from RESIII to Altéa, on the night of November 18-19, all Air Canada ticketing and reservation facilities will be offline for some time. Air Canada Contact Centers, aircanada.com, aircanada.com/agents and related GDS links are not available from anywhere between 6 p.m. and 8 p.m. Eastern Time (13-15 hours Belgian time) and that for a maximum of 12 hours.

All Air Canada flights and airport services, including the check-in kiosks, are available during that time. However, tickets, new reservations and additional services for existing reservations cannot be entered. Seat configurations can also not be consulted, nor can seat preferences be reserved. E-ticketing facilities are also unavailable. Flight information is not provided via the GDS but remains available on aircanada.com and aircanada.com/agents."..........

I wonder if this will make those regular "down for maintenance" pages from Aeroplan look like fun. Well, perhaps pack some extra snack and extra patience.

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