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Old Jul 29, 2017, 10:33 pm
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AQD not posting

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Old Mar 8, 2019, 6:17 pm
  #436  
 
Join Date: Aug 2014
Programs: AC 100K
Posts: 53
Originally Posted by canadiancow
For me, a big part of it is the negligible gain of fighting it.

I exceeded 20k last year. I only needed 10k.

How much effort should I really put in to move the needle from "way more than I need" to "way more than I need plus $200" ?
In your case the answer would be "not much". But for me those AQD made the difference between 75K and 100K for 2019. I really didn't expect to see it but today I received a nice note from AC help desk to say that my status had been changed to SE - so definitely worth the effort for me.
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Old Apr 10, 2019, 6:18 am
  #437  
 
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In other news, AQD data is gone from my Altitude dashboard again.
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Old Apr 10, 2019, 8:19 am
  #438  
 
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Ok so it's not just me?

I went from @ $8,800 to zero, while my AQM's increased.....
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Old Apr 10, 2019, 8:21 am
  #439  
 
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Originally Posted by jasdou
In other news, AQD data is gone from my Altitude dashboard again.
AQD seems to be a very on again off again thing, just completely unreliable. I've been checking for miles to post for several flights for me to cross 80K for 2019 so I can grab some more eUps and over the last 3 days and I noticed that the AQD display has not worked / worked / not worked. My miles did post for my last 4 flights this morning though...
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Old Apr 10, 2019, 8:28 am
  #440  
 
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I reviewed the previous thread - it seems like the best thing is to wait "x" amount of time, before sending in a note?
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Old Apr 10, 2019, 9:24 am
  #441  
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Originally Posted by doubleflier
I reviewed the previous thread - it seems like the best thing is to wait "x" amount of time, before sending in a note?
If your AQD has gone to zero, do nothing. It's a website glitch, it will come back.

If it's a specific flight, you have to wait at least 2 weeks. After the 2 weeks, it may still post, so you don't necessarily need to rush. Somewhere in that 2-3 week window after the flight is probably when I would submit it.
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Old Apr 11, 2019, 3:23 pm
  #442  
 
Join Date: Sep 2009
Location: YYZ
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For missing AQD, need to wait 8 days after your flight to submit.
The good news - I submitted a missing AQD form today and got a email response back along with the AQD posted in less than an hour from my email. Not sure if this is the new response time or its a better service response time for SEs.
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Old May 28, 2019, 7:57 am
  #443  
 
Join Date: Dec 2015
Posts: 57
AQD discrepancy for portion of ticket paid by gift card

This has happened to me 3 times so far this year. If a portion of the ticket is paid by a gift card, the exact same amount is missing from the AQD. I have to file a discrepancy report to claim the missing the AQD. I have now reported this issue to the Altitude team to investigate.

It is advisable to audit the AQD calculation especially if a portion of the ticket was paid by a gift card.
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Old May 28, 2019, 8:41 am
  #444  
 
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Yes, this has been reported several times in the past by many users in this thread: AQD not posting.
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Old May 28, 2019, 10:09 am
  #445  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
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It's not a bug, it's a feature. Or should I say "enhancement".

And yes, it's yet another reason to track your AQD (and AQM) very carefully.
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Old Jun 1, 2019, 4:52 am
  #446  
 
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
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My AQD:

May 24 - TPE - ICN (AC codeshare) : post
May 24 - ICN - YVR: did Not post
May 26 - YVR - YUL: post

Normal? 8 days now. Or most likely it wont post within the 2 weeks time frame?
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Old Jun 1, 2019, 1:21 pm
  #447  
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Some of my earlier AQD has clearly been updated because my spreadsheet is now off my dashboard by 60 cents.
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Old Jun 1, 2019, 4:42 pm
  #448  
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Originally Posted by canadiancow
Some of my earlier AQD has clearly been updated because my spreadsheet is now off my dashboard by 60 cents.
Must be that $0.60 deflategate eCoupon you used for another flown flight. Time to file a missing AQD report.
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Old Jun 2, 2019, 2:14 pm
  #449  
 
Join Date: Jan 2013
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Does anyone know the email for the AQD lady? or whoever i should email for missing AQD? Thanks!
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Old Jun 2, 2019, 2:43 pm
  #450  
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Originally Posted by supatight80
Does anyone know the email for the AQD lady? or whoever i should email for missing AQD? Thanks!
@supatight80

Options:
Originally Posted by Stranger
https://www.aircanada.com/ca/en/aco/home/altitude/program-overview/report-aqd-discrepancies.html

The lady usually answers very quickly BTW.
Originally Posted by visitor
Absolutely on the money - she replied and fixed it within 24 hours. Thanks

Originally Posted by Stranger
Pretty sure I posted this somewhere on FT:

https://www.aircanada.com/ca/en/aco/...repancies.html

Originally Posted by greatgretsch
Thanks ever so much. I am sure I will upset the AQD lady's workday nap time when she reads this!

Originally Posted by flyquiet
You need the AQD discrepancy form.
https://www.aircanada.com/ca/en/aco/...repancies.html
(i.e., see above, post 81)

Originally Posted by capedreamer
Flew YYZ-YVR-TPE-YVR-YYZ on Nov 23 and Nov 24. Found it odd that AQDs for TPE-YVR-YYZ on Nov 24 posted right away while those for YYZ-YVR-TPE on Nov 23 were missing despite being the same ticket / PNR. Wrote in on Saturday, Dec 2 using the web form and got a response today. Impressive!. E-mail explained that the missing AQDs were added and I now see this on my Altitude dashboard:
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