24left

Let me point out the words for those of you who did not peek at the link I posted above:


"Even if you feel the passenger being involuntarily bumped was partly to blame by refusing to leave his seat, does United believe it was okay to let all its other customers watch a fellow passenger being dragged down the aisle, midriff bared, face bloodied?"

......"Aside from the very real damage United has done to itself with this incident, this will hurt its Star Alliance partners – airlines that promise “seamless service” across the partner airlines. Can you imagine ANA, Singapore Airlines or Lufthansa contemplating whether one of their customers might be exposed to this type of “service” if they fly on a United-operated aircraft with a boarding pass that carries their brand?"..

jaysona

No argument there, the police handled the situation in prety much the worst possible way. However the dude was a pretty big douche-bag baby too. When airline crew tell you to get off a plane, you get off and deal with the reasons - whatever they may be - at the gate and sort it all out later. The law is quite clear about following crew instructions and the consequences for not doing so, which happens to be a federal crime.

It probably a last minute change at SDF where the original crew in SDF had timed out and a new crew was needed right away. It was an operational issue, do you inconvenience 4 people or do inconvenience 80-100 people on the subsequent flight leaving SDF?

This kind of thing happens all the time. I was taking a flight with my ex. once, she was scheduled to operate YYZ-YHZ and then layover. Eight minutes before departure crew sked calls, she's taken off the flight and changed to operate YYZ-YYC, because one of the FA's would have timed out on the way to YYC. The YYC FA operated the flight to YHZ. Good thing I had an unlimited flight pass.

Jumper Jack

Well I hope its going to happen to Mr.Bigboy here soon, maybe you can show us how its supposed to be done while not being a complete dbag about it.
Or are we gonna see some crybaby rage post about an SE being mistreated?

Let me apologize here for my fellow dude about being dbag for not wanting to be kicked off a flight that he paid for, but hey, maybe a head bash wasnt enough.

Follow crew instruction? Better not say no when they ask you to hand him your lunch money.

Quick get the RCCHMP here before he fall off his high horse!

jaysona

Pretty simple, gather your belongings and boarding pass in hand, get off the plane, go up the jet-bridge and talk with the agent(s). Then if you feel the reasons are unjust or that you have been slighted in some way by the airline you write in for compensation. You don't start throwing a tantrum and refuse to follow the instructions of the crew.

If this type of response escapes you, I feel (teeny bit) kinda sorta sorry for you when you are presented with similar situations.

Jumper Jack

Oh yes, Just wait 21 days turnaround time via email for a 15% voucher.
#Winning

Oh wait, what about his patients? I guess someone should tell them to piss off.

24left

I thought it was 25 days and 5%

Jumper Jack

get your head bashed and collect 5%
Social media pleading to collect another 5%
Get CBC involved for another 5%

#Winning

jaysona

Oh wait, what about the hundred or so other people that would have been affected on the follow-on flight? I guess they're less important?

IDBs happen hundreds if not thousands of times every day with nary a mention in the press or anywhere else for that matter. It's just when poor looking optics come out that the fly-once-a-year-to-see-your-grandma types come out and complain.

The short of this is the guy refused to comply with crew instructions. That is a Federal Crime which requires the response of police. The police responded extremely poorly and in an unprofessional manner imho, but I have no issue with the IDB itself, that's par for the course in flying pretty much anywhere in the world.

Jumper Jack

Or its because SE such as you don't get IDBed?
NIMBY problem?

Those people the following are United's problem. Not this doctor's problem. He paid for a ticket from A to B, he boarded, he did not fight. I would refuse in the exact same situation because its not a reasonable or just request. Not a single UA employee in the video were seen putting a stop to the madness even when he was under their care. A contract requires both parties acting on good faith, THIS IS NOT ACTING on good faith on UA's side.

Per CNN interview, this guy went above and beyond to offer to be VDBed at first, only said no when he was told the next flight wont be until next day 2:30 PM, how nice is this person already?

Reddit post by one pax said someone offered 1600 to be VDBed but was "laughed at"

I bet UA is wishing like hell they paid out 800 more to avoid this poop blizzard they are in atm.

eigenvector

Many things are illegal. Not every illegal act merits a full throated police response, particularly when no risk of harm is posed to the public. The delay that may or may not have occurred to ex-SDF pax is not a "harm" that the police need to be involved in.

Every day the police exercise basic discretion and good judgement in choosing to de-escalate situations even when they have every legal right to use force. Failure to do this results in needless injury and death.

The mere fact that the pax may have been on the wrong side of the law is not an excuse for the way that United and Chicago Aviation Police conducted themselves (acting at the behest of the airline).

jaysona

Agreed! I don't think anyone is defending their deplorable actions either.

Yes, pax paying higher ticket prices and that have higher status generally do not get IDB'ed. That's par for the course in aviation travel that has more than a dozen fare classes - as it should be. If I pay $3500 for my ticket, the person paying $350 better get IDB'd before me.

No, but it sounds like an Envy problem from someone that is gifted everything.

Jumper Jack

I am not envying you, I just hope to see more compassion, empathy from you, instead of calling him a dbag. After this person went above and beyond in terms of exercising good faith.
But your comment does give off the vibe that "I am rich therefor the poor lad can go screw him self up the wrong end"

I haven't had the honor to meet you and I am sure you are a very nice guy, but calling him that term really triggered me hard. (Sorry )

jaysona

I have plenty of compassion for those that follow and comply with the rules. My compassion for the guy went out the windows as soon as he decide to consciously break the law and not follow airline crew instructions - as we are all required to do!

I never said I was rich, my comment merely stated that someone that pays for a higher fare bucket is afforded more privilege than someone on the el-cheapo ticket.

I have flown many times on el-cheapo tango, and suffered the consequences some times as well. Yet I'm not running to the news an whining whah, whah, whah crying that I wasn't treated well, etc. I know what the restrictions and consequences of flying el-cheapo and I deal with it - like a mature adult.

Jumper Jack

Interesting comment from the UA thread thats going crazy.
Thats right, if the rumors are true, the best is yet to come.

jaysona

I purposely left race out of my comments because I wanted to address the actions and operations policy only. I really do not like delving into writing about rumours and such until all the facts are presented.

However, if it indeed does come to light that some sort or racial prejudice was at play, then people need to be fired and pursued legally to the extent possible.