Sep 9, 2016, 9:35 pm
Last edit by: jaysona
Update: 14-Jan 2016, 00:50
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Most of the old website URLs now redirect to the new "beta" website.
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
New Air Canada Website!
Aug 25, 2016, 8:17 pm
#526
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Aug 25, 2016, 9:10 pm
#528
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
This is silly. I don't need to check my printer settings. I don't need to print a PDF onto a tabloid sized sheet or onto a landscape legal sheet. The page area is larger than any "normal" sheet of paper used anywhere in the world. The content just doesn't fit.
Here's what the fare summary looks like when you print it. On paper or to a PDF.
Air Canada - Fare Summary.pdf
Edit: Yes, that's 3 pages for a dozen lines of numbers.
Here's what the fare summary looks like when you print it. On paper or to a PDF.
Air Canada - Fare Summary.pdf
Edit: Yes, that's 3 pages for a dozen lines of numbers.
Aug 25, 2016, 9:17 pm
#529
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
This is silly. I don't need to check my printer settings. I don't need to print a PDF onto a tabloid sized sheet or onto a landscape legal sheet. The page area is larger than any "normal" sheet of paper used anywhere in the world. The content just doesn't fit.
Here's what the fare summary looks like when you print it. On paper or to a PDF.
Attachment 17741
Edit: Yes, that's 3 pages for a dozen lines of numbers.
Here's what the fare summary looks like when you print it. On paper or to a PDF.
Attachment 17741
Edit: Yes, that's 3 pages for a dozen lines of numbers.
Hmmm, all that WHITE SPACE. Is AC offering a Carbon Offset $$$ credit on tickets due to the extra trees needed?
Aug 25, 2016, 9:41 pm
#530
Join Date: Oct 2011
Location: YVR
Programs: AC S100K
Posts: 978
Well lets look on it from AC's point of view. They've clearly made enough improvements since January's launch that bookings are, at least, possible!
It's not as if companies have ever failed because their web based primary customer interface...oh.
It's not as if companies have ever failed because their web based primary customer interface...oh.
Aug 25, 2016, 10:01 pm
#531
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
So, has anyone seen the "Compare our Fare options" buttons?
Did they fall of the train on the way to their new home?
Does Air Canada no longer want you to consider buying Premium Economy Flexible or Business Flexible?
Yes, I know what you're thinking, click "Premium Economy". Well, you'll get this
https://beta.aircanada.com/ca/en/aco...tinations.html
See, Old versus New.
.
Did they fall of the train on the way to their new home?
Does Air Canada no longer want you to consider buying Premium Economy Flexible or Business Flexible?
Yes, I know what you're thinking, click "Premium Economy". Well, you'll get this
https://beta.aircanada.com/ca/en/aco...tinations.html
See, Old versus New.
.
Aug 26, 2016, 7:41 am
#534
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Aug 26, 2016, 8:00 am
#535
Join Date: May 2015
Location: EXT, sometimes NYC/LON/YQT
Programs: Aeroplan, SPG/Marriott, Radisson Rewards
Posts: 774
Aug 26, 2016, 9:49 am
#537
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Time travel option?
Apparently AC now offers the option to travel back in time. I was looking to book a flight back to YYZ later today and the first date I am provided for departure is yesterday! 
Aug 26, 2016, 2:00 pm
#538
Original Poster
Join Date: Apr 2013
Location: YVR
Programs: Ice Cream Club, AC SE MM, Bonvoy Life Plat
Posts: 2,803
The old web site has huge problems with how it does (or doesn't) keep you logged in when using Safari. Their inability to handle something as basic as this is so bad it is comedic. Comedic alternating with wanting to punch your screen. But if you don't explicitly log out after being logged on, then you close the browser, open the browser an hour later, and go through a process up to the point it requires a logged in user to complete, it fails. But it fails to an error page, then will boot you back to the home page, then won't complete anything until you go hit the "log out" button. Even though you aren't logged in. As I said. Hilariously stupid.
Bad Request
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Cookie
/n
In the world of airline websites, aircanada.com ranks among the worst (not that it was awesome before the beta launch).
Unable to do anything on the website with Google Chrome now.
Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
Cookie
/n
In the world of airline websites, aircanada.com ranks among the worst (not that it was awesome before the beta launch).
Unable to do anything on the website with Google Chrome now.
It's probably just too much hassle to ask for DNS changes, and I suspect "beta.aircanada.com" is hardcoded everywhere in the new site, to the point where it's going to take a rewrite to clean it up to refer to "www.aircanada.com" or "aclegacy.lufthansa.com" or whatever...
This is what "gofar" means to me...
Last edited by DrunkCargo; Aug 26, 2016 at 2:05 pm
Aug 26, 2016, 2:01 pm
#539
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
Aug 26, 2016, 2:58 pm
#540
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
Huge frustration last night trying to do some simple fare comparisons and seat availability for various dates - it used to so easy and fast, but no more. And I do not understand the massive font/page size particularly since (at least on my good old desktop), it takes forever to scroll.
More interestingly, I spoke to two TAs today, one small independent, one large chain, and both have been having huge problems with the TA site. The small independent has been constantly complaining to no effect, while I gather the chain has managed to revert to the old site. It's hard to believe that AC is not aware of all this and seeing revenue issues - the silence from them is deafening.
More interestingly, I spoke to two TAs today, one small independent, one large chain, and both have been having huge problems with the TA site. The small independent has been constantly complaining to no effect, while I gather the chain has managed to revert to the old site. It's hard to believe that AC is not aware of all this and seeing revenue issues - the silence from them is deafening.