Sep 9, 2016, 9:35 pm
Last edit by: jaysona
Update: 14-Jan 2016, 00:50
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Most of the old website URLs now redirect to the new "beta" website.
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
New Air Canada Website!
Aug 26, 2016, 4:51 pm
#541
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Huge frustration last night trying to do some simple fare comparisons and seat availability for various dates - it used to so easy and fast, but no more........
....It's hard to believe that AC is not aware of all this and seeing revenue issues - the silence from them is deafening.
....It's hard to believe that AC is not aware of all this and seeing revenue issues - the silence from them is deafening.
Not really. Someone over at HQ decided AC needed a new site. Sounds like a plan, and likely great in theory.
AC's problem is "execution". While many up there at HQ may dislike FT and some FTers, they do read the site. They also get feedback from TAs, from AC agents, and perhaps from a couple of important customers.
We all remember Air Canada made a decision to launch a new site a few months back.
Within minutes FTers were able to identify many issues including security ones. Either AC could not fix them properly and leave "that" beta version up and running, or they realized some serious work was needed (or FTers were canaries in the coal mine).....so back to the drawing board it went.
So here were are, forced to deal with BETA 2.0, with all the bloatware and sluggishness and other issues.
Air Canada could have done what SQ did and leave the option for the customer to TEST the beta and provide feedback. SQ had that "invitation" on the front page of their site for months.
Air Canada did what they wanted and pushed this thing out there, despite the issues that have been identified.
The impression Air Canada gives by doing this is that they are not interested is getting the BEST PRODUCT out their for their customers, they just want A PRODUCT out there.
Kinda sad, really. What a missed opportunity for delivering a great, easy to use, fast and accurate site.
.
Last edited by 24left; Aug 26, 2016 at 5:50 pm Reason: sp
Aug 26, 2016, 5:25 pm
#543
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,956
The connection was reset.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_RESET
Aug 26, 2016, 5:30 pm
#544
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Aug 26, 2016, 6:10 pm
#546
Join Date: Jun 2009
Programs: Air Canada Aeroplan
Posts: 1,748
New website not honouring my discount code. Brilliant.
Update: tried incognito mode, no go. Couldn't even get to a quote - it did not recognize my Aeroplan # and password. After choosing "continue as guest", it gave me an error message and closed the session.
Update: tried incognito mode, no go. Couldn't even get to a quote - it did not recognize my Aeroplan # and password. After choosing "continue as guest", it gave me an error message and closed the session.
Last edited by Mauricio23; Aug 26, 2016 at 6:23 pm
Aug 26, 2016, 8:41 pm
#547
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Aug 26, 2016, 11:27 pm
#548
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
URL to old OLCI webpage.
New and improved?
Did OLCI earlier this week. Two people on the same file. Only way to print boarding passes was to email a link to yourself but each boarding pass had to be sent to a different email. Could only print from emails. Lots of extra steps for something that worked pretty well in the past.
Did OLCI earlier this week. Two people on the same file. Only way to print boarding passes was to email a link to yourself but each boarding pass had to be sent to a different email. Could only print from emails. Lots of extra steps for something that worked pretty well in the past.
I tried to OLCI for a flight later this moring, but I was unable to enter any characters into the various fields - real pita. I can't close my browser since I have other tabs open that are needed for work I am doing.
Luckily I still had the old OLCI url in my history, and it work just great - really quick, unlike the current site that appears to run more slowly than molasses in the the winter.
For anyone who wished to use the old OLCI url, click on the following link:
https://res.aircanada.com/oci/start?lang=en
Aug 26, 2016, 11:35 pm
#550
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
If you have some free time, then by all means, dig away!
Aug 26, 2016, 11:39 pm
#551
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
It's not that I don't have the time...... it's that I'm doing other things. Right now I am typing this while finishing my last rollerblade lap around stanley park and playing Pokemon Go.
Aug 27, 2016, 3:21 am
#552
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,808
Did the operation have an objective? Why did they embark in this? To me if indeed that had an objective, it might have been beautifying, or at most advertising some side businesses such as rental cars. Was that really worth the mess they are into?
Back to old "if it aren't broken don't fix it." Oh well.
Looks like they are making too much money and they are looking for a way to spend somewhere?
Aug 27, 2016, 4:07 am
#553
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Aug 27, 2016, 6:01 am
#554
Join Date: Nov 2007
Location: Up Up Down Down Left Right Left Right B A Start
Posts: 291
It's just, I mean, beta means in testing right. You offered us the choice to go back, but it is gone now. I mean look, no one likes change, especially when something works perfectly. When you changed the colour scheme of your website to those that are found in the cabin interiors, it made the website look "dull". While it didn't change the functionality of the website, it was just a shock (which lasted about 30 minutes lol). I am sure somewhere down the line it will work a lot better...
A few things need to change in my opinion:
One thing I wish they would bring back would be the separate screen for when you search for flights. Furthermore, the pop-up for when you wanted to "modify" the search was really useful.
In the seat preview - great that they have it tabbed for whatever fare class you choose but the separate window the old booking style used to allowed a more, in my opinion, friendly interaction. Furthermore it allows continuous scrolling as opposed to when you close the seating chart brings you right back to the top.
Changing the date now takes way too long! Make a pull down menu for year and month please.
Also, please remove the "see more flights" option. I want to see all results, ALL!
Finally, and I only found this by fluke earlier this week, but say you give an overnight connection as an option, usually it is through Vancouver or Toronto. Make it known that should I choose that option indicate whether or not these flights qualify for the Air Canada stopover option. The first thing that comes to mind when I see you offer a set of flights which requires an overnight connection is "why"? Now there is a reason or incentive to some.
Air Canada, you made the website way too "rich" and also cluttered it. There was nothing wrong with it before, KISS, seriously. Richer is not always better, nor does it make things simpler.
EDIT: Make the fonts smaller!!! If I need a bigger font I will use the zoom function or the magnifying glass option from the control panel.
A few things need to change in my opinion:
One thing I wish they would bring back would be the separate screen for when you search for flights. Furthermore, the pop-up for when you wanted to "modify" the search was really useful.
In the seat preview - great that they have it tabbed for whatever fare class you choose but the separate window the old booking style used to allowed a more, in my opinion, friendly interaction. Furthermore it allows continuous scrolling as opposed to when you close the seating chart brings you right back to the top.
Changing the date now takes way too long! Make a pull down menu for year and month please.
Also, please remove the "see more flights" option. I want to see all results, ALL!
Finally, and I only found this by fluke earlier this week, but say you give an overnight connection as an option, usually it is through Vancouver or Toronto. Make it known that should I choose that option indicate whether or not these flights qualify for the Air Canada stopover option. The first thing that comes to mind when I see you offer a set of flights which requires an overnight connection is "why"? Now there is a reason or incentive to some.
Air Canada, you made the website way too "rich" and also cluttered it. There was nothing wrong with it before, KISS, seriously. Richer is not always better, nor does it make things simpler.
EDIT: Make the fonts smaller!!! If I need a bigger font I will use the zoom function or the magnifying glass option from the control panel.
Last edited by yowstudent; Aug 27, 2016 at 7:35 am
Aug 27, 2016, 6:51 am
#555
Join Date: Sep 2014
Programs: AC SEMM
Posts: 1,379
If you want to give feedback directly to AC on the website here is the link that it just directed me to. I don't know if will continue to work but you might give it a try so you can vent directly to those who claim to be listening.