Sep 9, 2016, 9:35 pm
Last edit by: jaysona
Update: 14-Jan 2016, 00:50
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Most of the old website URLs now redirect to the new "beta" website.
The old website is in the process of being "retired"
Leaving the below here for now for the sake of posterity and reference.
Accessing the "old" website.
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
At the moment (09-Sep-2016) accessing the old and functional website is still possible.
The procedure to access the old website requires a few steps.
1. Clear all aircanada.com related cookies and browser cache.
2. Go to this URL. https://www.aircanada.com/en/go-beta.html
3. Click on book travel Button at the top left of the screen.
Alternatively for some clicking on one the following links will work for some as well.
https://www.aircanada.com/aco/flights.do or;
https://www.aircanada.com/en/home.ht...ialSignon=true
"A digital transformation underway at Air Canada is reshaping the customer experience in almost every way"
New Air Canada Website!
Jul 17, 2016, 10:11 pm
#376
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Jul 21, 2016, 1:05 pm
#377
Join Date: Dec 2008
Location: NYC, YYZ
Programs: AC SE100K, SPG Gold, UA MP
Posts: 1,002
How to get to old AC.com site?
Hi when I type aircanada.com it gets me to the beta site and I can't book a multicity itinerary; click "find" and it doesn't work. Any thoughts on how to get back to the old UI?
Thanks,
GT
Thanks,
GT
Aug 12, 2016, 2:24 am
#379
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
So last night I was sent to the new site for the first time. It seems to work well, except that it is SOOOOO SLOOOWWWW. I keep seeing that little red airplane circle around.
Agree that many things are way too big, especially the seat maps.
I don't see a link to the classic site anywhere.
Agree that many things are way too big, especially the seat maps.
I don't see a link to the classic site anywhere.
Aug 12, 2016, 6:10 am
#380
Join Date: Mar 2012
Location: Oshawa, ON
Programs: Hilton Diamond, AC Elite
Posts: 68
How to get out of Beta Hell?
I login, and get switched over to the aircanada beta site, I never asked for this, and then I get so many errors like the attached.
How do I get out of this, this will not let me modify flights etc etc.
talked with agent, they are not getting my problem.
How do I get out of this, this will not let me modify flights etc etc.
talked with agent, they are not getting my problem.
Aug 12, 2016, 6:39 am
#383
Join Date: Nov 2014
Location: YBG
Programs: Marriott: Platinum Hilton: Diamond AC: 25K
Posts: 234
beta is working for me now but I really wonder why it sends me to the beta site without asking me first. most other websites say hey you want to try out new beta site and you can click no,
Aug 12, 2016, 8:11 am
#385
Join Date: Aug 2011
Location: YUL
Programs: Skymiles Silver Medallion
Posts: 955
Ugh, I hate when companies break the cardinal rule of development and don't offer a way to revert out of beta.
This happened recently with Indie (the multi-stop airfare planner from Bootsnall) and I had to contact their support desk to get me out of beta back to the old version. Luckily, unlike AC, Bootsnall is fairly responsive and got back to me within hours to give me a workaround.
There are many, many competent developers in Canada. AC, hire some of them, please!
This happened recently with Indie (the multi-stop airfare planner from Bootsnall) and I had to contact their support desk to get me out of beta back to the old version. Luckily, unlike AC, Bootsnall is fairly responsive and got back to me within hours to give me a workaround.
There are many, many competent developers in Canada. AC, hire some of them, please!
Aug 12, 2016, 8:28 am
#386
Join Date: Nov 2006
Location: YOW
Programs: AC Altitude E50K;HH Gold, Hertz Gold, Amex Plat, Prio Pass Marriott Bonvoy Plat, Avis President Club
Posts: 120
I used Chrome browser, incognito/private browsing mode and it took me to the old site at the first time, but after a few clicks, when you go back to the Home page, it led you to the new site.
I find the Hotels & Cars tabs are unnecessary to me. Why would I look for hotel & car rental at AC site? I prefer "Information & Services page" tab like the old page.
I find the Hotels & Cars tabs are unnecessary to me. Why would I look for hotel & car rental at AC site? I prefer "Information & Services page" tab like the old page.
Aug 12, 2016, 8:39 am
#387
Join Date: Dec 2008
Posts: 4,519
I do use the AC site to book my Avis rental as it will give me extra AP miles. All the bookings still show up on your Avis account and you can also use whatever AWD you want.
Aug 12, 2016, 9:32 am
#388
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,808
While AC keeps struggling with its legacy IT, and likely a Delta-like scenario waiting to happen, here is how a CIO for another airline to9k them on the right path.
BTW the guy is moving to Airbus.
http://www.itnews.com.au/news/qantas-cio-quits-430134
BTW the guy is moving to Airbus.
http://www.itnews.com.au/news/qantas-cio-quits-430134
Aug 12, 2016, 9:56 am
#389
Join Date: Aug 2009
Location: YLW
Programs: AC- SE100 1MM, Hilton Diamond, Marriott Platinum, National Executive, Nexus/GE
Posts: 4,319
I was stuck in the Beta version last night...S-L-O-W... Tried changing seats and then checking in, what a Pain! Called in to change seats and used "in cognito" in Chrome to check in.
"InCognito" good for both porn and Air Canada
"InCognito" good for both porn and Air Canada
Aug 12, 2016, 10:00 am
#390
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
It seems to have been designed by someone who has never used a website. There is nothing intuitive about any of it.
Example: You want to sign up for flight notifications. There's no direct link, so you look under Plan. Not there. There's a link under Fly! But... it just takes you to a page telling you all about what flight notifications are. But wait! There's an inconspicuous link to set one up on the right side of the page. So, you click that. But... that just takes you to a pointless page with yet another link, which finally does take you to the relevant page you wanted.
This is asinine, particularly when you consider that most users are not going to be first timers. Don't make me have to go through all these steps every time.
How to fix it: Provide a direct link to the setup page. On THAT page, provide links for more information for people who are not familiar with the service. Simple, and OBVIOUS.
Example: You want to sign up for flight notifications. There's no direct link, so you look under Plan. Not there. There's a link under Fly! But... it just takes you to a page telling you all about what flight notifications are. But wait! There's an inconspicuous link to set one up on the right side of the page. So, you click that. But... that just takes you to a pointless page with yet another link, which finally does take you to the relevant page you wanted.
This is asinine, particularly when you consider that most users are not going to be first timers. Don't make me have to go through all these steps every time.
How to fix it: Provide a direct link to the setup page. On THAT page, provide links for more information for people who are not familiar with the service. Simple, and OBVIOUS.