Nov 1, 2017, 1:32 pm
Last edit by: yyznomad
Access to the Montreal (YUL) International Maple Leaf Lounge™ (MLL)
Latest news, as per The Altitude Report, "October Edition", sent on November 1, 2017:
Our Montreal International Maple Leaf Lounge™ next to Gate 52 offers a peaceful, sophisticated place to relax before taking flight. As a friendly reminder, eligible customers who are departing on an international flight may access the lounge, regardless of the departure gate. Those departing on a domestic flight may only access the international lounge if their departure gate is between 50 and 68. They can also access the domestic Maple Leaf Lounge next to Gates 1 and 3.
An aside from yyznomad: (November 1, 2017)
From my own insider information, there was a recent meeting to discuss access to the YUL International MLL. It was to discuss access eligibility for domestic flights, due to overcrowding. I found this out due to an experience where I was flying out of Gate 50 on a domestic flight and was denied by both a lounge agent and a concierge seated next to him. After patiently waiting for them to reconfirm the rules, only upon my insistence, did they let me in. The agent vehemently advised that it was Gate 52 and higher and told me to talk to the concierge next to him. The concierge then asked the same agent what the rule was, and sided with the agent without verifying.
Two days later, another agent apologized on their behalf for getting it wrong as it was still Gate 50 to 68. In any case, the rule still stands for gates 50-68.
Also, if you got in, but as an exception to the rules, then consider yourself simply as lucky.
So don't be afraid to stand your ground, with or without printed proof. So as long as you are eligible, stand your ground! You are most likely to get an agent who won't know the rules and wrongly turn you away.
Latest news, as per The Altitude Report, "October Edition", sent on November 1, 2017:
Our Montreal International Maple Leaf Lounge™ next to Gate 52 offers a peaceful, sophisticated place to relax before taking flight. As a friendly reminder, eligible customers who are departing on an international flight may access the lounge, regardless of the departure gate. Those departing on a domestic flight may only access the international lounge if their departure gate is between 50 and 68. They can also access the domestic Maple Leaf Lounge next to Gates 1 and 3.
An aside from yyznomad: (November 1, 2017)
From my own insider information, there was a recent meeting to discuss access to the YUL International MLL. It was to discuss access eligibility for domestic flights, due to overcrowding. I found this out due to an experience where I was flying out of Gate 50 on a domestic flight and was denied by both a lounge agent and a concierge seated next to him. After patiently waiting for them to reconfirm the rules, only upon my insistence, did they let me in. The agent vehemently advised that it was Gate 52 and higher and told me to talk to the concierge next to him. The concierge then asked the same agent what the rule was, and sided with the agent without verifying.
Two days later, another agent apologized on their behalf for getting it wrong as it was still Gate 50 to 68. In any case, the rule still stands for gates 50-68.Also, if you got in, but as an exception to the rules, then consider yourself simply as lucky.
So don't be afraid to stand your ground, with or without printed proof. So as long as you are eligible, stand your ground! You are most likely to get an agent who won't know the rules and wrongly turn you away.
YUL International MLL
Aug 15, 2019, 11:19 am
#301
Join Date: Mar 2010
Posts: 614
Does anyone know what time dinner food starts in the lounge? Looking at an early TATL and want to know if there will be a chance to eat in the lounge before and skip onboard meal.
Aug 16, 2019, 12:00 pm
#302
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
I haven't been in a while, but I seem to recall the cooking stations opening at around 4:30.
Oct 6, 2019, 11:06 am
#303
Join Date: Jul 2006
Posts: 1,345
Coming in from TK J and transiting to a transborder (LGA) flight in J. I think I will have access to the international area but will I have access to the international MLL? Or will I be told to stick with the transborder MLL? And is it on par with the international MLL in terms of hot food options? My flight arrives in the early evening and departs late evening.
Last edited by nas6034; Oct 6, 2019 at 11:32 am
Oct 6, 2019, 11:46 am
#304
Join Date: Aug 2014
Location: YQB
Programs: AC SE
Posts: 2,139
Coming in from TK J and transiting to a transborder (LGA) flight in J. I think I will have access to the international area but will I have access to the international MLL? Or will I be told to stick with the transborder MLL? And is it on par with the international MLL in terms of hot food options? My flight arrives in the early evening and departs late evening.
Food options are extremely limited in that lounge, there is a thread somewhere describing the offerings.
Oct 6, 2019, 12:06 pm
#305
Join Date: Jul 2006
Posts: 1,345
You will not have access to the International MLL on arrival. You will have to clear customs and security to be admitted to the transborder terminal where you will have access to the TB MLL.
Food options are extremely limited in that lounge, there is a thread somewhere describing the offerings.
Food options are extremely limited in that lounge, there is a thread somewhere describing the offerings.
Understood on the TB MLL that I have to pre-clear. I tried to look for the thread on food options at TB MLL but couldn't find it. WIll the Intl MLL denial be based on me connecting to an AC transborder flight? Or because it cannot be treated as an arrivals lounge? Because I understand I would be in the international area upon arrival.
Oct 6, 2019, 12:47 pm
#306
Join Date: Sep 2011
Location: Ideally YOW, but probably not
Programs: AC SE*MM
Posts: 1,827
Understood on the TB MLL that I have to pre-clear. I tried to look for the thread on food options at TB MLL but couldn't find it. WIll the Intl MLL denial be based on me connecting to an AC transborder flight? Or because it cannot be treated as an arrivals lounge? Because I understand I would be in the international area upon arrival.
Oct 6, 2019, 12:47 pm
#307
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,570
Understood on the TB MLL that I have to pre-clear. I tried to look for the thread on food options at TB MLL but couldn't find it. WIll the Intl MLL denial be based on me connecting to an AC transborder flight? Or because it cannot be treated as an arrivals lounge? Because I understand I would be in the international area upon arrival.
Oct 6, 2019, 12:48 pm
#308
Join Date: May 2015
Location: Vancouver
Programs: Aeroplan, Mileage Plus, WestJet Gold, AMEX Plat
Posts: 2,026
Understood on the TB MLL that I have to pre-clear. I tried to look for the thread on food options at TB MLL but couldn't find it. WIll the Intl MLL denial be based on me connecting to an AC transborder flight? Or because it cannot be treated as an arrivals lounge? Because I understand I would be in the international area upon arrival.
Not Montreal may have the third path for International to International. if they do, there would be an ID and boarding pass check before your let back into international.
Dec 10, 2019, 12:38 pm
#309
Join Date: Dec 2019
Programs: Aeroplan
Posts: 2
Hello,
Could someone please confirm the hours of operation of MLL in the international terminal? AirCanada website contains some odd schedule that covers April to October only. I would be surprised to see it closed Nov-Mar. Trying to reach AC is pointless, they do not answer and the 1hr+ wait time on the phone cannot be justified
Thanks!
Could someone please confirm the hours of operation of MLL in the international terminal? AirCanada website contains some odd schedule that covers April to October only. I would be surprised to see it closed Nov-Mar. Trying to reach AC is pointless, they do not answer and the 1hr+ wait time on the phone cannot be justified
Thanks!
Dec 10, 2019, 12:41 pm
#310
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Hello,
Could someone please confirm the hours of operation of MLL in the international terminal? AirCanada website contains some odd schedule that covers April to October only. I would be surprised to see it closed Nov-Mar. Trying to reach AC is pointless, they do not answer and the 1hr+ wait time on the phone cannot be justified
Thanks!
Could someone please confirm the hours of operation of MLL in the international terminal? AirCanada website contains some odd schedule that covers April to October only. I would be surprised to see it closed Nov-Mar. Trying to reach AC is pointless, they do not answer and the 1hr+ wait time on the phone cannot be justified
Thanks!
It's not closed. And AC isn't answering the phone for people with reservation issues. I've sent a message to AC. They will follow up but they are currently a little busy with a bigger project. Hopefully someone who is in the YUL MLL or has been there recently or will be there soon, can post a reply here.
.
Dec 10, 2019, 1:16 pm
#311
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,353
YUL int has the strangest hours. I'm pretty sure that the last time I was there, the sign had it closed for something like 15 minutes in the middle of the day.
With the resegregation though, they might have to keep it open to accommodate ITI pax who can't get to dom.
Also, I just realized the entire wiki is outdated, but I'd feel bad about deleting the whole thing without replacing it with something better.
With the resegregation though, they might have to keep it open to accommodate ITI pax who can't get to dom.
Also, I just realized the entire wiki is outdated, but I'd feel bad about deleting the whole thing without replacing it with something better.
Dec 10, 2019, 1:18 pm
#312
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Dec 10, 2019, 1:51 pm
#313
Join Date: Aug 2019
Location: Montreal & Nashville
Programs: Aeroplan SE100K, Accor Platinum, Bonvoy Titanium Elite, BW Diamond, Hertz President's Circle
Posts: 391
Hello,
Could someone please confirm the hours of operation of MLL in the international terminal? AirCanada website contains some odd schedule that covers April to October only. I would be surprised to see it closed Nov-Mar. Trying to reach AC is pointless, they do not answer and the 1hr+ wait time on the phone cannot be justified
Thanks!
Could someone please confirm the hours of operation of MLL in the international terminal? AirCanada website contains some odd schedule that covers April to October only. I would be surprised to see it closed Nov-Mar. Trying to reach AC is pointless, they do not answer and the 1hr+ wait time on the phone cannot be justified
Thanks!
Dec 10, 2019, 1:54 pm
#314
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
YUL int has the strangest hours. I'm pretty sure that the last time I was there, the sign had it closed for something like 15 minutes in the middle of the day.
With the resegregation though, they might have to keep it open to accommodate ITI pax who can't get to dom.
Also, I just realized the entire wiki is outdated, but I'd feel bad about deleting the whole thing without replacing it with something better.
With the resegregation though, they might have to keep it open to accommodate ITI pax who can't get to dom.
Also, I just realized the entire wiki is outdated, but I'd feel bad about deleting the whole thing without replacing it with something better.
And yes, upthread for the last couple of years there have been posts taking about the ridiculous interval hours of operation.
30 minute donut break
15 minute coffee break
15 minute donut break
15 minute break to plan on when next to strike
All kidding aside, I get that there will be extreme lulls where there are no international flights being operated, but the sporadic hours certainly don't help someone with a legit international connection at YUL that is three or more hours and they just want to park their butts in the MLL during that time for some super tranquil rest or whatever.
Dec 11, 2019, 8:13 am
#315
Join Date: Dec 2019
Programs: Aeroplan
Posts: 2
Answering my own question. AirCanada did not return any messages (email, Twitter, Facebook). But I called Maple Leaf Club and left a message. Got the call back this morning, very polite gentlement apologized that AC still has not posted the update on their website (1,5+ months ) and confirmed the time it opens on the day I was interested in. Hopefully this call will also push the website update.
Thanks!
) and confirmed the time it opens on the day I was interested in. Hopefully this call will also push the website update.Thanks!