AC in "crack down" on carry-on bags
#92
Join Date: Dec 2003
Location: Canada
Programs: AC*E, HH*G
Posts: 177
If AC could actually make an effort to work with their main Canadian hub airport so that checked baggage delivery/transit there wasn't a complete ******, they might have a leg to stand on.
Last edited by Braindrain; Oct 1, 2014 at 12:19 am
#93
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Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
"Carry-on chaos"
Quotes from the CBC article:
"Agents tag carry-on that won’t fit and send it to cargo. Fardy, who works at Pearson Airport, often at the gate, said this can cause delays and anger passengers: “It can be unpleasant. Ninety per cent of them don’t want to give up their bag.”
"Air Canada is now stepping up it's policing of overstuffed carry-on, but Fardy believes it will be difficult because of limited staff and limited visibility at check-in: “A passenger's family can be around the corner holding the carry-on bags, and we wouldn't know that."
http://www.cbc.ca/news/business/chec...haos-1.2781470
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Hiding around the corner?????
"Agents tag carry-on that won’t fit and send it to cargo. Fardy, who works at Pearson Airport, often at the gate, said this can cause delays and anger passengers: “It can be unpleasant. Ninety per cent of them don’t want to give up their bag.”
"Air Canada is now stepping up it's policing of overstuffed carry-on, but Fardy believes it will be difficult because of limited staff and limited visibility at check-in: “A passenger's family can be around the corner holding the carry-on bags, and we wouldn't know that."
http://www.cbc.ca/news/business/chec...haos-1.2781470
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Hiding around the corner?????
#94
Join Date: Nov 2004
Posts: 583
" 705.42.(1).Every air operator shall establish a carry-on baggage control program that is approved by the Minister in accordance with theCommercial Air Service Standards.
(2).No air operator shall permit a person to carry on board an aircraft any carry-on baggage unless that baggage has been accepted in accordance with a carry-on baggage control program and can be
(a).stowed in a compartment or overhead rack that has been approved by the Minister in accordance with Chapter 551 of the.Airworthiness Manual.for the stowage of carry-on baggage;
(b).stowed under a passenger seat; or
(c).restrained by a means that has been approved by the Minister in accordance with Chapter 551 of the.Airworthiness Manual."
Last edited by tcook052; Oct 7, 2014 at 12:32 am
#95
Join Date: Nov 2013
Posts: 492
Ok so how did this become a major news story? Did they have a press releasr?
Is AC checking every bag or just eyeballing it?
Is AC also weighing the carry on bags?
Is AC checking every bag or just eyeballing it?
Is AC also weighing the carry on bags?
#96
Join Date: Dec 2008
Location: Delta, BC
Posts: 1,646
Was AC having problems with carry-on bags? Were they delaying flights? Were they injuring people (like, say, the Rouge seats)?
If not, a lot of the standard vindictiveness on display on this thread is nonsensical. This has nothing to do with 'rules' and people 'not following rules'; why should it be 2 bags at 10 kg each and not, as CA requires on domestic flights, 1 bag at 5kg? Beyond the dimension of the overhead bin, its all arbitrary and any support for these 'rules' is based, presumably, on the notion that the airline knows best (consumers don't have brains, apparently).
One imagines that if the airline banned using the left armrest tomorrow, and began enforcing it two years down the line, many folk here would applaud themselves for following the airline's rule for two years, and criticize the pax who flouted that rule, conveniently ignoring the reality that they're no better off for it ; everyone is simply worse off. I suspect the tangible negative impact of people carrying oversize/overweight carry on bags is close to zero, pointless self-righteousness notwithstanding, and if one thinks those checked baggage delivery times are going to get better, well, good luck.
The long and short of it is that this is a cash grab. They're charging for checked bags, so it makes sense to maximize revenue by limiting ways to avoid it and funnelling more money into the system. More fees=more profit. Will they hire more baggage handlers to deal with the fallout? Probably not.
I've started treating this nickel and diming like charity. Just give money away and expect nothing in return. Except that, in this case, we'll probably end up getting less than nothing insofar as even longer baggage wait times count as a negative.
If not, a lot of the standard vindictiveness on display on this thread is nonsensical. This has nothing to do with 'rules' and people 'not following rules'; why should it be 2 bags at 10 kg each and not, as CA requires on domestic flights, 1 bag at 5kg? Beyond the dimension of the overhead bin, its all arbitrary and any support for these 'rules' is based, presumably, on the notion that the airline knows best (consumers don't have brains, apparently).
One imagines that if the airline banned using the left armrest tomorrow, and began enforcing it two years down the line, many folk here would applaud themselves for following the airline's rule for two years, and criticize the pax who flouted that rule, conveniently ignoring the reality that they're no better off for it ; everyone is simply worse off. I suspect the tangible negative impact of people carrying oversize/overweight carry on bags is close to zero, pointless self-righteousness notwithstanding, and if one thinks those checked baggage delivery times are going to get better, well, good luck.
The long and short of it is that this is a cash grab. They're charging for checked bags, so it makes sense to maximize revenue by limiting ways to avoid it and funnelling more money into the system. More fees=more profit. Will they hire more baggage handlers to deal with the fallout? Probably not.
I've started treating this nickel and diming like charity. Just give money away and expect nothing in return. Except that, in this case, we'll probably end up getting less than nothing insofar as even longer baggage wait times count as a negative.
The rules are primarily contractual and based as much on $ and cents as any safety or regulatory issues. Therefore, the rules, like most contractual matters are based upon offer and acceptance not some law of nature.
The impact of additional and larger carry-on is readily predictable and evidenced by similar experiences on US airlines.
Of course it is cash grab, airlines are a business, not a charity. But passengers, like corporations, are equally "greedy" - one to maximize profits the other to minimize cost - the result is the steady parade to the bottom.
I don't expect baggage wait times to change.
#97
Join Date: Aug 2010
Posts: 3,130
They're just following the US carriers. The US carriers' experiences dictates that now that AC is charging for bag passengers will try to carry everything on, delaying boarding and causing frustration.
So they're trying to head that off at the pass by enforcing the rules.
So they're trying to head that off at the pass by enforcing the rules.
When they start charging US fares, I'll be sympathetic. Until then, they might as well install donation boxes at the gate and collect loose change.
#98
Join Date: Aug 2010
Posts: 3,130
I am proud to be vindictive against those that exceed their carry-on limit and lead to the gate stampedes of those jockeying for overhead space.
The rules are primarily contractual and based as much on $ and cents as any safety or regulatory issues. Therefore, the rules, like most contractual matters are based upon offer and acceptance not some law of nature.
The rules are primarily contractual and based as much on $ and cents as any safety or regulatory issues. Therefore, the rules, like most contractual matters are based upon offer and acceptance not some law of nature.
As for these rules being 'primarily contractual', that would be worth something if regulators didn't have to step in every now and then to slap airlines on the wrist for not being fair (think IDB).
WS has dropped the weight limit. Will AC?
As for charity, handing over money and expecting nothing (or better yet, less) in return, is the very definition of charity.
More bags (those who were flaunting the rules until today) + same infrastructure + same labour force = ...
The math is fairly straightforward.
#99
Join Date: Aug 2002
Location: YYZ
Programs: BA Gold/Marriott Gold/HH Diamond/IC Plat Amba
Posts: 5,992
Some carriers are decent enough to give wriggle room (by not putting weight limits in place). Others just see it as an opportunity to heap on the misery. Airlines are a business, but being a business is not carte blanche to abuse consumers. If it weren't for greed trumping a reasonable approach, we wouldn't need regulatory authorities (or, for that matter, the Phantom).
WS has dropped the weight limit. Will AC?
#100
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Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Global News videos from Pearson.
Not a pretty sight.
$50-70 million. Nice lunch money.
I love the guy who said "you stuck it in there, now you get it out"
http://globalnews.ca/news/1591393/ai...ry-on-baggage/
Not a pretty sight.
$50-70 million. Nice lunch money.
I love the guy who said "you stuck it in there, now you get it out"
http://globalnews.ca/news/1591393/ai...ry-on-baggage/
#101
Join Date: Nov 2013
Posts: 492
OK I'm looking at this video that CBC put on - I think there is a design flaw in the measuring device. It should not be designed with metal bars... it should be hard plastic or a wooden box.
http://www.cbc.ca/news/business/chec...haos-1.2781470
1. Asian guy's black bag - is a standard bag - it would have fit fine in the overhead compartment. It should have been allowed IMO. The AC measuring device is flawed.
2. Checkered shirt guy's brown bag - is also a standard - it would have fit fine in the overhead compartment. It also should have been allowed IMO. The AC measuring device is flawed.
3. Suit guy in a suit hard shell bag - OK it fit.
4. Lady's small bag - it is SO tiny how could that not pass???
5. Girl's wide brown faux leather bag - OK I agree it is a fail.
6. Guy's black bag that barely fits.... shows the poor design of the measuring device. The way the measuring device jams the wheel because the ends get caught between the bars. Again, showing flaw of the measuring device.
Next time I'm just going to go straight to security and try evade these people.
http://www.cbc.ca/news/business/chec...haos-1.2781470
1. Asian guy's black bag - is a standard bag - it would have fit fine in the overhead compartment. It should have been allowed IMO. The AC measuring device is flawed.
2. Checkered shirt guy's brown bag - is also a standard - it would have fit fine in the overhead compartment. It also should have been allowed IMO. The AC measuring device is flawed.
3. Suit guy in a suit hard shell bag - OK it fit.
4. Lady's small bag - it is SO tiny how could that not pass???
5. Girl's wide brown faux leather bag - OK I agree it is a fail.
6. Guy's black bag that barely fits.... shows the poor design of the measuring device. The way the measuring device jams the wheel because the ends get caught between the bars. Again, showing flaw of the measuring device.
Next time I'm just going to go straight to security and try evade these people.
Last edited by theseatbelt; Sep 30, 2014 at 8:12 pm
#102
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
Don't be so reasonable and objective. You'll be called out for being a whining, over-entitled, selfish, unsafe DYKWIA
#103
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,924
Thank you AC. I can comply. Now fulfill your end of the deal, and that is to deliver checked baggage in a timely manner.
Arriving from Asia with EVA my bag has always been on the carousel by the time I clear customs at YYZ . If I am on an AC flight, my minimum wait time is usually 30-60 minutes depending upon the season, and that's if my bag arrives. All of my missed baggage in the past 3 years has been with AC. I do understand why people will resist this new policy. If AC had reliable baggage delivery, I would have no sympathy.
Arriving from Asia with EVA my bag has always been on the carousel by the time I clear customs at YYZ . If I am on an AC flight, my minimum wait time is usually 30-60 minutes depending upon the season, and that's if my bag arrives. All of my missed baggage in the past 3 years has been with AC. I do understand why people will resist this new policy. If AC had reliable baggage delivery, I would have no sympathy.
#104
Join Date: Nov 2013
Posts: 492
BTW the way that this passenger claims to be treated in this following video was unacceptable and inappropriate. If an agent ran and yelled at me, I would be more upset than this passenger in the video: http://globalnews.ca/video/1591017/c...baggage-policy
#105
Join Date: Dec 2002
Location: YYZ
Programs: AC E50K MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,950
A lot of what is being shown in those videos look like typical rollaboards, not oversized ones.
The weight thing is just preposterous. Again, a standard Tumi bag is going to eat up most of that weight by itself, and it's hardly making the bins collapse. They need to back off on this one like WS did, or they are going to see an exodus of FF.
The rouging and the lack of wifi are bad enough compared to the competition. Weighing bags is insanity.
The weight thing is just preposterous. Again, a standard Tumi bag is going to eat up most of that weight by itself, and it's hardly making the bins collapse. They need to back off on this one like WS did, or they are going to see an exodus of FF.
The rouging and the lack of wifi are bad enough compared to the competition. Weighing bags is insanity.
Last edited by Simon; Sep 30, 2014 at 8:46 pm